Get matched with top water heater pros in Hudson Falls, NY

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Bourque service representatives are always prompt, efficient, careful to clean up and knowledgeable. i just had the most wonderful experience with Bourque Mechanical My Furnace People. and Shane Flint, owner.  On a Sunday, this long term customer  sent an email inquiry about my air conditioning unit not cooling; Shane not only answered my email  on a Sunday but came in person to check on Monday.  Shane checked everything, even told me how to order the filters online and replace them myself. After inspecting the furnace and all the vents indoors, turns out  the AC unit still works - "someone " had opened the outside switch cover pulled out the throttle handle and turned it off. i would love to have taken fingerprints !!!!! Didn't need a new AC unit -- my very lucky day. Plus, Shane  is an authority on the new frontier of mini splits and an experienced installer as I look to the future technology.--"

"I have known Scott Hyman for years. He is the best heating and AC, everyone will experience confidence, fixing, and honest. Jim Israel"

"Professional, courteous, and efficient."

"I will no longer be a customer of Mohawk Heating. On November 1st a technician replaced my thermostat. A Honeywell T4 Pro was also the replacement thermostat for my home. All I have is a boiler, so the work consisted of removing two screws, disconnecting two wires, then attaching a new faceplate and reconnecting the two wires. Almost forgot, he put two batteries back in. The technician then went to the basement to make sure the boiler was running okay, took a quick look and recommended some work on the system. The whole process took about 45 minutes. Imagine how shocked I was to be told the total was $545.21!!! I knew the service call was $125, so I figured on the high side it would be about $275. What an expensive lesson learned on my part. How could anyone, in good conscience, charge such an extreme price for this kind of job. I do regret not following through with attempting to replace it myself. This was a very costly mistake for me."

"Short story a 1 day install turned out to be 6 days over two weeks because: 1- they MIS MEASURED for the furnace 2- drilled through a bathroom wall running wires for the thermostat. Their fix is worse than the hole they created. the hole was about 1/2 inch and the patch is about 6"x4" and they do not match paint so our bathroom wall looks horrible. We have to get the paint and materials to fix it. 3- Four days after the install, the new thermostat died and had to replaced. They will not offer credit for our time/expense to fix the hole or the extra 5 days we had to be home so they could fix their errors When I called to speak to a manager, it took from 9/29 to 10/3 to finally get through to one (I called many times and only had 1 return call and he said they would fix all their errors and make things right). Another mgr called me back on 10/4 and left voice mail), I returned his call the same day and it is now 10/10 and still no return call. And we have been loyal customers for years (all HVAC service through Danz, had service agreements, hot water tank install, etc). This is how they treat loyal customers!! If I could give 90 stars, I would."

"Both installers were prompt, professional and did a neat installation. The company said installation would take two days and they were exact. We would highly recommend this company for future services. It is very high quality work."

"Great experience. Would recommend them."

"Very good service. +++++"