Great experience. Would recommend them.

Very professional. Max, Joe and Dan showed up on time, worked all day and did a beautiful job! Thanks!

I called Northeast once and also sent a message to them through the Angies List website to see if I could get someone to give me a price on doing this work but never heard from them either by phone or email.

Technician arrived timely and was pleasant. Inspection report included very little detail. Technician's description of included service not upheld by company. Had to call multiple times to finally get a follow up appointment, taking time off work, only to be told that there was a misunderstanding (that could have been resolved by phone) and that no work could be done that day if I chose to hire their services in any event. Very disappointing and a waste of work vacation time that could easily have been avoided!

Very well. Complete inspection and thorough cleaning.205.00

Super-professional, efficient. Great job!

still waiting

unknown

The company was awesome!  When my hot water heater needed to be replaced, the plumber informed me that I first had to instal a chimney liner.  I called several companies, and Northeastern made the first appointment for an estimate.  The estimate was within the range I expected after researching the product and process online, and the representatives were very helpful and courteous.  Within a few hours, I had a date for installation within that week and financing arranged.  Jon and Chris came out for the installation, and they were courteous, efficient, and pleasant.  The company made the whole process as painless as possible and allowed me to restore hot water as quickly as possible.  thank you! 

unknown

unknown

unknown

Contractor responded with (what I believed to be) a extremely high estimate so I never used the service.

unknown

unknown

I met with a representative at my home with concerns in three specific areas that needed re-pointing.  I had prioritized the work, in case it could not be completed in one visit.  I had the brick on-site; and, only needed a professional installer who would use the appropriate mortar for our historic preservation designation, (in the front).  I waited MONTHS for the bid(s); often, calling every other week for an up-date.  We had remarkable weather; which only made the wait more painful, as it was perfect for cement!  Finally, I asked Angie's list for assistance in the return of my funds.  The complete lack of communication or the expected aspect of "follow-through" was disappointing.  Regretfully, I can not recommend business with this organization.

They are excellent. They show up when they say they will. They are polite. They are clean and they clean up after. So they do not track soot into your house, they put down protective coverings. They are very careful and conscientious. One time, they were going to be late because something came up, they called me ahead of time. Things happen and there is nothing you can do, but they called so that is all you can do.

unknown

unknown

unknown

unknown

The fellows that came to do the work were pleasant and performed the cleaning as expected.  However, I also needed repair as the ignition unit stopped working after 19 years.  The men identified the needed part and called their office but reported back that it was an old part that they probably could not obtain. They said the manager would check and get back to me. They also said he suggested getting a new fireplace which would cost about $6000 or that there may be a showroom floor model I could get for about $3000+.  I looked up the needed part on line and found it was readily available from numerous suppliers.  I called the manager back and informed him.  He said he would check it out and get back to me.  He never did.  I called him again several weeks later and he said his supplier didn't have the part.  When I said it was readily available he said  he would not consider getting it elsewhere  because if anything was wrong with it he'd be stuck for the money.  He then said he would re-check  with supplier and get back to me. Again, he never did.  Ultimately I obtained the part myself ($85) and had someone else install it ($200).  I WOULD NOT RECOMMEND THIS COMPANY!!!!!!

unknown

unknown

It went well. We had to contact them to get scheduled even though the advertisement through Angie's list said they would get back to us by Thursday after we purchased the service. Then Angie's list contacted them. They got back to us by Friday.
We were hoping the person would show up closer to 8 am since we needed to leave at 9:30. We had asked this 2 times to the person making the appointment and she made it sound as though the person would be there at 8am, but he did not get to us until a little before 9 am. We managed to get the entire appointment in, but we were rushed and ran late. We may use them in the future. We are still reviewing for other prices. They want $2,000+ to replace 14 layers of brick on our chimney.
We ended up using them for the chimney repair. Frank came out and did the repair. The chimney work is beautiful. He repaired the bricks and replaced the inside flu at the top. He is very knowledgeable and very good at what he does. I would recommend working with Frank for sure.  We are thinking of looking at an insert and working with Frank.