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Crisafulli Bros Plumbing & Heating Contractors Inc

Founded 1939 • With Angi since July 2006

4.6

(480) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered

Description

We pride ourselves on delivering unbeatable customer service. Our staff is professional, knowledgeable, and friendly and treats every job or project, no matter the size, with the “Red Carpet Treatment” it deserves. We strive to accommodate YOUR schedule, understanding that time is one of your most valuable assets. Crisafulli Bros is a New York State Certified Women's Business Enterprise (NYS WBE). Additional phone number (518) 288-5816. Additional email: cbi@crisbro.com....

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Super Service
Award 2020

Verified Reviews

A few reviews for this pro...
1.0

02/08/2021

Wow...this has gone down the tubes (pardon the pun). Waited for over two months with no updates to fix my water heater. Have been a red carpet customer for almost 10 years!!! Bought a new furnace from them last year!!! And they let me walk as customer, didn't even try to correct the problem. Stay away!!! Customer service sucks, not worth it.

Description of Work
Water heater fixed

Category appliance repair,water heater repair

5.0

10/20/2020

They serviced my furnace for the past 2 years, and they pretty good, they will be coming back soon for the maintenance and check of my furnace. They also repaired a plumbing problem for me from the basement and drained out the water.

Description of Work
Maintenance of the furnace

Category heating & air conditioning/hvac

3.0

09/29/2020

Five years ago, We purchased a high end two stage furnace and central air system from Crisafulli , all at the salesman’s recommendation. We used their yearly service contract to check and maintain ( these contracts are questionable in value and Crisafulli is poor at renewal notifications). The system worked as expected for that period until an unusually warm stretch in August. Without warning, the...

Description of Work
HVAC Repair

Category heating & air conditioning/hvac

Service Provider Response

Thank you so much for bringing this to our attention. We do appreciate all feedback – both positive and negative – as it allows us to continually improve. We strive for our customers to be completely satisfied and do take all feedback seriously. We have elevated your situation to our Customer Service Manager who is looking into it further and will be reaching out to you over the next few days. Tha...
1.0

01/27/2020

After initially paying for the year and having our tankless water heater inspected, we did not hear from Crisafuli again until a few days before our “contract” was due to expire. They claimed they called repeatedly over the year and left messages, but as I provided them with my cell number I know that I received no calls or voice messages. They scheduled me for a furnace visit (sorry about the AC,...

Description of Work
Crisafuli offers a “Red Carpet” Service plan to provide routine inspection and maintenance of furnace, AC and water heater systems. This is a one year agreement where they will schedule you for visits at the appropriate time of year to perform the service.

Category heating & air conditioning/hvac

5.0

09/05/2019

Very professional staff. The installers did a great job installing our new furnace and replacing the down draft

Description of Work
Replaced Furnace and down draft

Category heating & air conditioning/hvac

Service Provider Response

Thank you so much [Member Name Removed] for sharing! We are thrilled to hear that you were so happy with the recent installation of your new furnace and down draft. We hope it brings you years of warmth and comfort! Thank you again and have a wonderful weekend!
1.0

04/26/2019

Avoid them at all costs. We had a problem in the basement that shorted out the hot water heater. The guy from Crisafulli came ($89 minimum charge to come to the house) (I wasn't there but my adult daughter was), The guy called me at work and said he checked the serial number on the water heater and it was more than 9 years old and should be replaced. But the water heater is only 3 1/2 years old. I...

Description of Work
Hot water heater would not light

Category water heater repair

Service Provider Response

Thank you so much [Member Name Removed] for bringing this to our attention. While this is certainly not the type of feedback we like or expect, we do appreciate all feedback, both positive and negative, as it allows us to continually improve. We strive for our customers to be completely satisfied and do take all feedback seriously. We have elevated your situation to our Customer Service Manager wh...
5.0

05/11/2018

It's always great, they are wonderful. We use them for all of our heating and plumbing needs.

Description of Work
They did some zone replacement valves for our hot water baseboard heat.

Category heating & air conditioning/hvac

5.0

05/01/2018

Tech was very professional and did the job correctly the first time.

Description of Work
Fixed leaky baseboard hot water line

Category heating & air conditioning/hvac,plumbing

Service Provider Response

Thank you [Member Name Removed] for sharing your experience! Ensuring customer satisfaction is our goal and we are happy to hear our technician provided you with Red Carpet service. Thank you again!
1.0

03/17/2018

Crisafelli plumber is a well known company in our area. I saw their trucks all over the neighborhood. When a family friend who was a plumber said they would not be available for days I called Crisafelli to see if they could help. I feel like I helped them make the quickest $90 they have ever made. They sent a tech to my home who was 2 hours late and smelled horribly of cigarette smoke. He looked a...

Description of Work
Replace Hot water head pipe and repair copper pipes

Category heating & air conditioning/hvac,plumbing

5.0

02/19/2018

I had Crisafulli install a new furnace on January 10th. They were very efficient and had me scheduled for the installation within two days of signing the contract. They were very easy to work with from start to finish. The workers arrived right on time and had the work completed by mid-afternoon. They did a nice job of cleaning up and spent time explaining the furnace and the new thermostat to me.

Description of Work
Had New Furnace Installed

Category heating & air conditioning/hvac

Service Provider Response

[Member Name Removed], Thank you so much taking the time to share! We are so happy to hear that you had such a good experience with the installation and that the team was able to help you become familiar with your new furnace and thermostat. We hope you enjoy many years of warmth! Thank you again! Crisafulli Bros.

    Services Offered

    Plumbing, Drain Cleaning, Water Heaters, Heating & Air Conditioning, Water Softeners, Fireplaces, Sewer Cleaning, Ceiling Fans, Boilers, Heat Pumps, Humidifiers, Indoor Air Quality, Duct Cleaning & Sealing, Air Cleaners, Radiant Heat, Geothermal Products, Radiant Heat, Hybrid Heat, Tankless Water Heaters, Sump Pumps, Gas Line Services, Sewer & Water Line Replacement, Water Pressure, & Remodeling - Kitchen & Bathroom.

    Services Not Offered

    Ask for details

    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    Ask for Details
    Emergency Service
    Yes
    Warranties
    Yes