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"fine job. would hire again"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"A great experience from start to finish! Five star all the way! The estimate was done by D0nna who was punctual, knowledgeable, experienced and pleasant. Her follow-up communication was excellent. The estimate was detailed and fair. Communications/interactions with owner/managers Steve and Mike were always a positive experience. They are very knowledgeable about the hardwood flooring business and were a pleasure to work with. Installers Charles and Craig were excellent at their craft. They were punctual, worked hard the whole day, and cleaned up at the end. We were very happy with every aspect of the flooring they installed. The flooring that we had installed was a natural pre-finished select red oak from the Hardwood Outlet in Penfield. The folks there, Oz and Levant, were very helpful and accommodating in helping us choose the flooring that would best fit our needs. We took home numerous samples before making our final selection. Like Rochester Hardwood Floors, the Hardwood Outlet is a quality operation. All around, this was a great experience and we are very happy with the quality and value of the finished product. We look forward to recommending Rochester Hardwood Floors and the Hardwood Outlet to family and friends."

"Hard working, professional and knowledgeable. They are also extremely neat. Hiring them for more work."

"Excellent job and great guy. Would definitely hire again and recommend to others."

"Young was prompt and the work was completed with quality. He built a couple of railings, repaired siding, and fixed/repaired several gutters on a rental property I owned."

"Excellent job! It only took 2 days in February to do approximately 3,000 square foot roof. The job site was left clean & the crew was very professional."

"RUINED OUR FLOOR AND WALL AND REFUSES TO FIX OR PAY FOR IT - Contracted CS Services to mount a television over our fireplace in early July 2018. Placed a $50.00 Deposit on the contract for his services. Mr. Campbell arrived to install. He stated he would just need to cut out a section of drywall on the side or the fireplace and place a outlet cover over it. He stated he would run the wires all through the wall and we would only have the outlet visible. Mr. Campbell proceeded to cutout the outlet area and went into the unfinished part of the basement to drill into the wall area to run the cords into the outlet on our first floor next to the fireplace. Once him and I proceeded upstairs and we observed the area, it became clear that he drilled a hole in out 1 year old hardwood floor that was approximately a foot and a half away from the wall where he was trying to access. Our discussion was that I would have our floor guy, replace that section of the floor, sand and stain. He agreed at this point. I contact our flooring company Upswing Flooring (Mena Tawadros, President) to get an estimate. He sent an estimate for $1,350.00 plus tax to repair the floor, sand and restain. I contact Mr. Campbell at CS Services and we agreed that we would repair the floor on August 13th, 2018 since that was a date that Upswing Flooring had available. We discussed that we were going to a hotel on August 12th, 13th and 14th due to the fumes from the flooring repair. Mr. Campbell did not contact us and never arranged the deposit or payment for the flooring repair so I was contacted on Monday that Upswing never showed. Mr. Campbell told me that he didn't have the money and there were other things that were more important. He asked we wait. I contacted Mr. Campbell 08/21/2018 and he stated he would pay us for the flooring, wall repair and hotel reimbursement. Called and text again 10/04/2018. He returned our deposit of $50.00 and sent me another $50.00 and said thats all he has to pay."

"Great job! Terrific communication and superior roofing team. We had a complete tearoff of 3 roofings and a replacement for our 3-story house and the efficient work by the team was completed in 2 days! Owner Marty Hill was great at explaining everything! The workers neatly cleaned up everything even using a blower to get all debris off the driveway etc. I recommend this company!"

"DO NOT, I REPEAT, DO NOT, CONDUCT BUSINESS WITH THIS DISHONEST COMPANY! I’m 65 years old and dealing with this shady group has been the worst customer experience of my life - by a long shot. As the saying goes, the fish rots from the head down and this group of liars is a textbook example. I’ve been either lied to, or misled by, every person I interacted with at “5 Star Improvements”. Starting at the head of the fish with an owner who said “all of my guys are certified” (and then schemed with the worst project scheduler I’ve ever dealt to send an email to me with a fake training certificate attachment (that the installer never saw before!)); to the person who answers the chat line (“I can’t answer that online, I’ll forward it to the office and we’ll get back to you”); to a receptionist who deceived me into thinking I was complaining about the company to a Jacuzzi Bath Remodel employee; to yet another employee who told me the owners were not in the office (“they’re both out of office and at a conference tomorrow”) when I demanded to talk to one."