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"The work was done professionally and according to the contract."

"I found him through Angis and called twice to verify that he had good ratings. I should have be leery from the start when he could not look me in the eye and gave me an undated piece of notebook paper when I gave him 500$ to start the job. About a week later they framed in the porch and steps. Then he texted me Easter morning that he would pour the cement that week but needed the 500$ to pay for the cement. And he wanted me to leave a check in my mailbox. (I will send screen shots of texts. (I only spoke with him once on the phone when I asked him to come here so I could meet him and give him the deposit. The rest were all texts except the 3-4 times we spoke at the house. I reminded him of our agreement - 1/3 of payment to start, 1/3 of payment at halfway point and the rest at completion. Then i heard from him again the Tuesday after Easter saying they would pour the cement Wednesday or Thursday but needed the $ for the cement. I again said no money until more work was done as per agreement. Then he texted at 7:21 am at work again saying he needed money to pour cement. I immediately called him & it went straight to voicemail and I left him a message saying no more money until he did more work . (At this point, they had only framed in the area with 2x4 lumber and some mounting screws. I also told him to call me back because I was at work and I didn’t have time to go and forth back-and-forth via text all day. Then he proceeded to text me more about how much the cement cost and how he needed the money to buy the cement and that he had spent the deposit money of $500 on bills. The initial 500$ payment on notebook paper said it was for supplies. I indicated that it was not my concern how much the cement costs nor was it my concern what he did with the deposit or anything else & that we had an agreement in writing. I also said it didn’t make a sense. How if I gave him a check in the morning how he was gonna turn that into buying cement since it would take two days for the check to clear. He also had changed his mind from mixing the cement themselves with metal so it held up longer to having it delivered. He also was allegedly making the handrails at their shop during this period as well. He said they would be solid and better and cheaper than that “ Chinese crap” that would have cost me 2k. He also give me a long list of accomplishments & credentials etc and how they were an all American business and I was gonna get my moneys worth.. So they finally did pour the cement and I then gave him 500$ more. He said it had to set a few days then they would be back to put up the railings. During this period they had left a wheelbarrow with a flat tire and 1/2 full of cement that we could t even move. We also threw out the carpet that had been sitting in front yard since the first day of work and now covered with some cement . We disposed of that ourselves. I was tired of waiting and did not know why they left it. So almost a week after they poured the cement, they were back putting up tailing when I arrived home from work. The railings that were up looked older and rusty and certainly not recently handmade?! Then they welded them together and spray-painted them getting spray paint on the cement on our front door, etc . I don’t know why they wouldn’t have been painted at the shop before they were put up. I was gonna address some of these concerns with them cause I saw they were starting to clean up went up to use the restroom and I was gonna take my son to work and I came down and they were gone. And part of the base of railing base was absent. Mind you they have been out here several times to take all the measurements for this stuff in our professionals all allegedly. And then texted saying they would be out to finish railings. They needed another piece. So then they came out, finished it and disappeared again. Then they returned for the final payment and I expressed many of these concerns to him. He said the that’s the railings naturally just turn rusty color. And didn’t have much to say about the other concerns that I wrote here and that I told to him. So who is like so you don’t wanna pay for all of this and I was like no not the full price. So yes what I would give them and I said how about 400 and he seemed to jump at that. Then I asked him for an invoice please what you gave me which wasn’t very detailed or anything but just verified I gave him $400. I didn’t even thank him. I just said Sia as he and his partner was sitting in their truck out front. Well, the main reason is higher than was because they were on Angis and because I was told by two different people from Angis that they got great reviews. I find it hard to believe based on my entire experience how we got more than two stars on any other job. I’m not satisfied with how the job was completed how it looks now and I’m not very optimistic about how long the railings are gonna last or what they’re gonna look like in a few months or next summer. I’m not sure what could be done in regards to railings unless he came back and put up new good railings but then I’d have to take it out of cement and everything else… I also feel that I overpaid for the project although I know the cement was a high part of the cost cost of the project. I also thought it was strong arm tactics, which I told him and unprofessional how he was blowing up my phone asking for a $500 before we could or would pour the cement. I think it would be fair to ask for $400 back and some kind of assurance that these railings were gonna last based on what I saw ( I sent you pictures- I did not get a picture of the railings before they painted them). I also would like to prevent any other customers from going through an ordeal like this. I don’t know how legitimate or good this business really is. It did get done, but like I said, I’m not too pleased, but the outcome or their entire process. I’ve dealt with many contractors and never had one like this before."

"No hassle company to work with. The company provided me with choices of generator for comparison gave me a price with a 5 days to mull it over . Delivered and installed on time and well done. Up and nd running so far, so good."

"Did a great job!"

"I have had the pleasure of working with Tyler since late 2023 as I have rental properties throughout Jamestown. The work is always top notch at reasonable prices. The greater Jamestown NY area knows how good Tyler Sanders is at his craft so he is always busy. But not too busy to take care of the electrical needs of my properties. I had what was an emergency for me the other day and Tyler came out to check it out when was almost home. He about faced and came back to help me out. I can’t say enough about what a quality individual Tyler is. When my units need electrical work-I only call Tyler-and so should you.."

"Mr. Donohue is very knowledgeable and has excellent experience in the lightning protection area. He responds quickly and has a very professional team of workers. He quoted the job using google earth information. When he visited the site he reduced his price by over 50%. I highly recommend him and I will use his company again."

"I cannot speak highly enough about Custom Security & Communication Systems. From the moment I reached out, their responsiveness and professionalism were truly exceptional. They contacted me quickly after my initial inquiry, demonstrating a commitment to customer service that is increasingly rare these days. What truly sets them apart is their integrity. When they came to assess my home theater system, they provided a thorough evaluation and discovered a simple solution that did not require any additional services. Most impressive was their honesty - they did not try to upsell me or charge for the visit, which speaks volumes about their ethical business practices. The technicians were not only knowledgeable but also went above and beyond to ensure my complete satisfaction. Their expertise, combined with their friendly and professional approach, made the entire experience a pleasure. I recommend Custom Security & Communication Systems without any reservation."

"Great company, they were fast, friendly, & accommodating. I would definitely use them again."