3rd generation family operated business serving W Volusia County since 1921. Voted "Best of the West" air conditioning company by News-Journal readers 14 years. Authorized dealer for Carrier, Trane, Comfortmaker, Goodman, and Mitsubishi mini-split brands. Additional DBA - Jacob Sheet Metal Works Inc.
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"The description on the invoice of the repair work that day is as follows: “Found system low on Freon. Did leak test and found equalizer tube from TXV had crack from flare fitting. Be aware that coil is getting rusty and still may want estimate in future. Was able to reflare the fitting and reconnect. Because fitting blew out which was uncontrollable, added 10 lbs of R-22 to system. Talked to Jim Price (Service Manager) and only billing for 5 lbs for Freon.” As stated on the invoice a leak test was performed the leak was found & repaired that day and the system was recharged with R-22 refrigerant. Total cost the repair was $377.10, including a 10% discount for being a Planned Maintenance customer. After talking to the homeowner on the phone yesterday I realized there was some miscommunication between our service technician and the customer. Our policy is to educate the customer on a problem and explain the options, and let the customer make a decision that suits them. There were several things the customer mentioned that were not handled as I would like. I apologized to the homeowner, and our office staff met to discuss & learn from this complaint. Robert Jacob, President/Owner Jacob Heating & Air Conditioning"
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