"Thank you for taking the time to leave a review. We’re sorry to hear that you had trouble getting in contact with our team. We understand how upsetting it is to feel pressured, and we regret to hear that your family had a poor experience with us. This does not reflect the level of professionalism we strive to provide. After reviewing your customer profile, we are glad to see that this project has since been cancelled and we hope it has satisfied your concerns. When it comes to our pricing, our goal is to deliver a world-class remodeling experience and offer premium products that provide long-term value to your home. This means we aren’t the cheapest option on the market, and for 30+ years in business, that's never been our intention. The remodeling industry carries an alarming complaint rate, and after over 1 million installations, we’re proud to share that our customer satisfaction rate is over 95%. We strive to deliver a standard of excellence your home deserves, which means never cutting corners. Lastly, we understand that some homeowners do not want to be disturbed, and we respect that. Our representatives are trained to bypass homes with no soliciting signage, but it is possible they may have missed it. We respect your right to privacy and we are happy to add your home to our do not knock list, so we will avoid your home if we are in your neighborhood in the future. Please email us with your address at [email protected] or give us a call at 888-736-6335, option 1 for Customer Support team when prompted."

"Thank you for taking the time to share your experience. We understand your dissatisfaction with both the sales process and overall transparency, and we are sorry to hear that your expectations were not met. While our outreach efforts are designed to connect with homeowners who may benefit from our services, we understand that uninvited visits can feel intrusive and we apologize if that was your experience. We recognize that our in-home estimates can sometimes take longer than expected. Our goal is to thoroughly assess each project, review all options, and set clear expectations. We found that in our 30+ years in business, customers appreciate the thoroughness. We also understand pricing is an important consideration. The first visit discount you are referring to is called an efficiency discount. When you sign an agreement after one visit, instead of us having to come out multiple times, it lowers our expenditures, allowing us to offer you a lower price. Rather than pocketing the extra profit, we offer the discount directly to you. When it comes to pricing we understand that low-cost products are tempting, but they ultimately lead to more expensive headaches down the line. With over one million installs to date, we’ve developed competitively priced, custom home exterior solutions – plus we stand by our products with a lifelong, transferable, labor warranty. With thousands of 5-star reviews across the country, we believe most of the homeowners we work with are happy with the value we provide. If there’s anything else you’d like to discuss, feel free to reach out to our Customer Support team at (888) 736-6335, option 2."