Get matched with top water heater pros in Berne, NY

"What started as a deck rebuild turned into a three season room addition. Matt and his crew were easy to work with, offered some great suggestions to us, and the finished room is more than we hoped for! We loved his suggestion of putting pine on the vaulted ceiling, and the finish work at the bottom on the outside looks great. Matt took care to match our 20 year old siding, and finish the windows and doors to exactly match the others on the house."

"We hired Pete the plumber in 2018 for a toilet clog. He charged us close to $400 dollars for removing the toilet and running the snake through. Fast forward until now we have the same issue. When I called I wanted to double check the price. He said $275. When I mentioned my previous experience with him over the phone he claimed that was not him that he never charges that much money. When he came over i showed him the receipt he gave me in 2018. He said he charged me that much money cause he had to remove the toilet bowl and walked right out not even having the decency to ask how can he help. Would I hire him again? Absolutely NOT! Would I recommend him? NO!!!!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Bourque service representatives are always prompt, efficient, careful to clean up and knowledgeable. i just had the most wonderful experience with Bourque Mechanical My Furnace People. and Shane Flint, owner.  On a Sunday, this long term customer  sent an email inquiry about my air conditioning unit not cooling; Shane not only answered my email  on a Sunday but came in person to check on Monday.  Shane checked everything, even told me how to order the filters online and replace them myself. After inspecting the furnace and all the vents indoors, turns out  the AC unit still works - "someone " had opened the outside switch cover pulled out the throttle handle and turned it off. i would love to have taken fingerprints !!!!! Didn't need a new AC unit -- my very lucky day. Plus, Shane  is an authority on the new frontier of mini splits and an experienced installer as I look to the future technology.--"

"I called, left a message (since it was after hours). I got a call back within half an hour. They dispatched someone who showed up within an hour and fixed the A/C (capacitor was blown). We were happy to have it work again as the weekend was supposed to be a record temperature wise. I have been a customer for several years, had furnace and hot water heater installed by them and get regular service for furnace and A/C. Always great service. I highly recommend the company."

"Everything went great!!!"

"We were initially impressed with the salesperson and went with Crisafulli for that reason despite their proposal being more expensive than other providers. Soon after the installation started though, so did our disappointment. The project was poorly planned, ultimately taking over a month (initial estimate 2 days) due to careless project management on their part. They also tacked on charges we were initially told would not be included and failed to resolve the issues we had with poor installation quality. If you go with Crisafulli, which I do not recommend, make sure you have a detailed SOW and can verify the work being performed."

"I have known Scott Hyman for years. He is the best heating and AC, everyone will experience confidence, fixing, and honest. Jim Israel"

"Professional, courteous, and efficient."

"I will no longer be a customer of Mohawk Heating. On November 1st a technician replaced my thermostat. A Honeywell T4 Pro was also the replacement thermostat for my home. All I have is a boiler, so the work consisted of removing two screws, disconnecting two wires, then attaching a new faceplate and reconnecting the two wires. Almost forgot, he put two batteries back in. The technician then went to the basement to make sure the boiler was running okay, took a quick look and recommended some work on the system. The whole process took about 45 minutes. Imagine how shocked I was to be told the total was $545.21!!! I knew the service call was $125, so I figured on the high side it would be about $275. What an expensive lesson learned on my part. How could anyone, in good conscience, charge such an extreme price for this kind of job. I do regret not following through with attempting to replace it myself. This was a very costly mistake for me."