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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"Taylor and Kyle were great! Good work and very informative."

"No they broke my mothers stairs and scratched her floor and I have them on the ring saying that they did it but call after call no response and they where b******* about the sales person the whole time they where there"

"One word to describe Holbrook Heating, INCOMPETENT!!! **STAY AWAY, UNLESS YOU WANT TO WASTE YOUR TIME, MONEY AND HAVE UNNECESSARY AGGRAVATION IN YOUR LIFE** I purchased an extended warranty with the company I bought my HVAC unit, and Holbrook Heating was their designated contractor to install and maintain. HVAC unit was installed on 12.4.19, the compressor had to be replaced 3 times in 3 years, which is UNHEARD of, and it still did not work!!! After the 2nd compressor went at end of June 2022, I was told from Holbrook, they no longer service my area, so I would have to contact the new service company. I had to pay $149 for service call. New service company said I needed a new compressor and freon as there is a big leak. I told them that is impossible as compressor was just replaced a year ago and freon replaced, that means this would be the 3rd compressor! When they heard that, they told me they did not want to get get involved in this mess as they've never heard of 2 compressors breaking down in 2 years in all the years they've been in business. They said it's clear there is something gravely wrong and Holbrook had to deal with it. That's when Holbrook said they would do me a favor, (wink wink) and replace for me. Because of their incompetence, I went without A/C basically this whole summer! They installed 3rd compressor and added more freon on 8.16.22, I specifically asked them if they fixed the leak, as I cannot go through this anymore, the tech said there was no leak, valves needed to be tightened (I had to pay for freon thats not covered under warranty). 3 months later not working again! Rather than come back to address issue in mid November, when I still had warranty, (heat was only blowing out warm, then turned to cold air) they placated me stating all was fine with unit as its more energy efficient now. In beginning of December compressor started making really loud noises again. When I called them on 12.12.22, I was told my extended warranty expired on 12.4.22!!! And now I would have to pay $250 for service call and $250 an hr after that, as again, THEY NO LONGER SERVICE MY AREA. I then asked to speak to Scott Rossen, the owner, as how could he charge me this amount when clearly there's something wrong!! I'm still waiting for a call back, I won't hold my breath! Since I was no longer under warranty, I called another HVAC person, the first thing he told me is I had a huge leak and my freon is pouring out again!!! This is the reason why the compressor kept on breaking down. The compressor would need to be replaced again if I didn't call the new HVAC company. Also the thermostat Holbrook replaced, was not compatible with my system, so that's why heat never came out hot, only warm, then turned to cold air. New HVAC person fixed leak and installed proper thermostat within 4 hrs that Holbrook couldn’t fix in 3 years!!!! I had to pay $2200 in total for this visit (freon, new thermostat and their time). In total I paid almost an additional $3,000 because of Holbrook's incompetence. I'm more annoyed over the unnecessary aggravation and the time I wasted on them. I purchased a new HVAC system so I wouldn't have issues, all I had were issues because of them ughhhh"

"We are very pleased with our kitchen remodel. Amy Nathan guided us through the process. She made excellent suggestions while paying attention to every detail. The sub contractors did excellent work and they were extremely courteous. Mark Taylor facilitated the progress and kept us well informed every step of the way. All the work was done on time with minimal inconvenience. McClurg lived up to their reputation for high quality work and excellent customer satisfaction. We recommend McClurg without reservation."

"Very well, Ty was person who made the appointment for me and the two guys were very nice that did the job. Ty was one of best person I have ever spoken to in setting up a service call. Owner should give her a raise !!!!"

"I was refered to Town Mechanical via the Home Depot installation services. They did not have any Energy Star rated tanks in stock and told me to purchase what I wanted myself from Home Depot and that they would schedule the installation. This is what I did. When the installer arrived he told me that I had mistakenly purchased a power venting unit instead of the standard venting my home required. They kindly offered to charge me for an hour of service, when no work had been performed and if I wanted to cut Home Depot out of the deal, I could purchase directly from them. If I purchase directly from them, I would be refunded for the hour service call they were charging me for. Upon calling the office to schedule a purchase and installation directly, I again was told they did not have energy star models in stock and tried to down sell me a 40 gal tank when I was trying to replace a 50 gal tank. In the end I called someone else who was able to install the first tank I purchased with no issues. Mechanical Town does not know what the latest in Hot Water tank technology is and is trying to take advantage of homeowners in crisis."

"I was very pleased with this company. Jason, the person who made the original estimate and performed the work, was knowledgeable and efficient. He explained everything that would be done and did a couple of extra things with the plumbing. This company charged far less than the other two that gave me estimates and was the only one that said the plumbing for the downstairs bathroom could be done through the basement floor rather than cutting into the dining room wall."