McClurg Remodeling
About us
The McClurg team has a long-standing reputation in Central New York for offering well-conceived, knowledgeable solutions that meet their clients’ design, remodeling and construction needs. The company, which was established in 1978, undertakes about 200 remodeling projects a year. These projects are of all sizes and include kitchens and bathrooms, exterior living spaces, basement conversions, additions, and large-scale renovations - both inside and out. The company also handles commercial remodeling and renovations and builds two or three custom homes each year. Additionally, McClurg operates a Home Repair division that specializes in small household and office projects. Additional email - [email protected]. Additional contact name - Jon Bristol.
Business highlights
Services we offer
Bathrooms, additions, basement conversions, custom homes & handyman., exterior living spaces, interior exterior alterations, kitchens, large scale renovations, light commercial renovations, solar water heating system
Number of Stars | Image of Distribution | Number of Ratings |
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90% | ||
7% | ||
1% | ||
1% | ||
0% |
There were three subs on this job. The excavator was fantastic. Amazingly neat and orderly for a heavy equipment operator and left the place spotless. He even showed up on a Sunday when he saw a break in the weather. Really nice guy. The electrician also kept the work site clean, neat, and orderly and even stayed until 8PM one evening to make up for time lost after a component had been unavailable. Also a very pleasant guy. The only negative was the gutter installer. They showed up in force with uniforms and trucks with their logo?..all looks, but no performance. They slammed up the gutters and were out of there in under four hours. It was apparent that they hadn't used this type of gutter material often. Their attention to detail was poor, the gutters had hand prints all over them, they used mis-matched screws, bent nails over, and some of the down pipes were not plumb. The good news is that Jayson and Tyler were on it. They responded immediately and after pointing out the problems, they had the installers back in to make the corrections and wipe them all down. If McClurg uses these guys again, I would recommend that they keep their manager onsite to keep an eye on these monkeys. Some of the mis-matched screws remained, but Tyler gave up on the gutter contractors and corrected them himself. Jayson did a final walk through and went over the job in detail. The electrician also made sure that I understood how the system worked and went over the operation with me.
The price can be summed up in one word: expensive. McClurg has a reputation for being high priced and they did not disappoint. Their mark-up is 30%, much higher than most contractors I have worked with, but you are paying for their professionalism. They are on time, they keep you informed, they respond to your questions and concerns, they follow-up and they guarantee the work. You get what you pay for, and I was not willing to take a chance on another sketchy outfit here in central New York. Sad to say but there just are not a lot of reputable guys out there who stand behind their work. I will definitely use them again.
One of the workmen called shortly before arrival, at approximately the scheduled time. He brought in papers to sign and repeated the expectations about the work. He asked whether I wanted the roof shoveled as well as the ice dams broken, but he agreed that there wasn't enough snow for weight to be a problem. I asked him to remove icicles from an additional area where I was concerned that falling icicles might cause damage. After working on the problem area in the back of the house and removing the other icicles as I requested, he returned and suggested working in the front, where there were similar ice dams but no evidence of leakage, as a precaution. I authorized that work, which took little extra time. He was courteous and pleasant, and when he left he noted the time expended and for which I should expect to be billed. I did not directly interact with the other workman.
About a week later I got the bill. There was an error in it (I was billed for a third person's time). I called the office on the afternoon I received the bill, and the billing person said she'd have to talk to the estimator. The next morning the estimator called, apologized, and said I should wait for a new bill rather than do my own subtractions on the bill I received. Later that day, I received a "credit invoice" by email, so I wound up paying from the combination of invoices rather than from a single corrected invoice. One always hopes for no problems of this nature, but fixing it took probably 10 minutes of my time total. I think it speaks well of McClurg that it was so easily resolved.
As soon as we had a sunny day, the ice attributable to roof leakage disappeared, so the work was effective. Now that the snow is gone, I can see that there's no sign of any roof damage. I did have a recurrence of icicles from one vent. That was after another snowstorm and an opportunity for ice dams to re-form, so I don't think it is a reflection on the quality of the work.
Licensing
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