Get matched with top appliance repair pros in Albertson, NY

"I had a terrible experience with Ace Kitchen and Appliances when they renovated my kitchen. The entire process took 2-3 weeks longer than promised, STILL NOT FINISHED! which was frustrating from the start. But the real problems began with their poor craftsmanship. To begin with, the pantry wasn't even properly secured to the wall, and I noticed nails carelessly sticking out of the cabinets. The kitchen sink was shockingly installed backwards. On top of that, many of the cabinets were scratched up, and to make matters worse, they damaged my floors and walls during the installation, leaving scratches on both and peeling paint off the walls. They didn’t bother sealing the cabinets or the sink correctly, leaving gaps and an overall unprofessional finish. The soap dispenser for the kitchen sink wasn’t installed at all, and their carelessness didn’t stop there—they even damaged my front door by forcing cabinets through without properly opening it. Overall, I am deeply disappointed with Ace Kitchen and Appliances. Their lack of attention to detail, careless handling of my home, and delays have made this a nightmare renovation. I would not recommend them to anyone."

"I cook often and have been doing meal deliveries for people during COVID, and my stovetop stopped working the day before I had to cook. I called them and even though they don't work on Sunday, they made an exception. They fixed it for the cheapest price I could find, and explained to me why it was broken and how to avoid it in the future. It was a great service. I highly recommend. If my stove ever breaks in the future I know who to call!"

"Excellent work, perfetional work, quick and on time. No hidden fees."

"Horrible. What a waste of time. Technician came, diagnosed, ordered parts. Another week went by, we were scheduled for the repair. The man didn't even get the bolts off. He stripped a bolt and wanted to break a piece to disassemble the washer. He then wanted US to pay $80 for the part that he needed to break. My husband used WD-40 and got the rest of the bolts off with no problem. Breaking was not necessary. When I called to speak to a manager, Chelsea answered and asked me to hold on. She never hit the hold button and I heard the whole conversation. There was no supervisor. Instead of saying that, she kept me on hold for a total of 17 minutes during 3 separate calls. The business is run by children and now I have to wait another 2 weeks. Plus, the diagnosis of drain pump and tub seal are both WRONG!"

"My experience with Rashad started off pretty well. He was nice, and I felt his pricing was very fair. He came by a little less than 2 months ago to give me an estimate, and we had scheduled an appointment around 2 weeks after the estimate, as he was booked up until then, which was fine by me. The day before he was scheduled to begin the job at my house, he asked if he could reschedule for a week later. I agreed, but I asked if he could come by in less than another week just to do 2 priority tasks such as installing my address number outside my house, as my house had no address number on it for weeks. He agreed and came by the following day for a few hours to do the address numbers and patch up a large hole in my ceiling, which I really appreciated. He came by the following week and completed some of the items he agreed to complete. Then the following week he was scheduled to come back on a Thursday, but the day before that appointment he said he had to reschedule because he needed a helper that was not available until Friday. No problem and we rescheduled to Friday. He was a little late on Friday and they were doing some loud work that sort of delayed our infant son's bedtime, but it was no big deal. That Friday evening before he left my home, I told him I would pay him most of the money we agreed upon for the entire list of agreed upon work even though there was still a significant amount of work left to be done on the list. He said he would be back Friday of the following week, and I paid him via Venmo that same evening he left my home. Unfortunately, after I paid him most of the agreed upon money, he never returned to complete any work, and there was still a number of list items he never completed nor even started. I text messaged him twice the following week before our appointment. Once to send him a list of the remaining items and another time the day before our appointment to confirm, but he never responded. Then at the end of the day of the missed appointment, I texted him again to politely ask when he would be able to come back and complete the job. Again, I received no response. About midway into the following week, I called him and he claimed he never received my text messages, which doesn't explain the missed appointment, but at least he said he would come back the following week to address the remaining work on the list. He then gave me his email address since he said he did not receive my text messages. We then setup an appointment for a Wednesday via text message, as I suppose he was now receiving my text messages. I text messaged and emailed him the day before our Wednesday appointment to confirm and ask what time he planned on arriving. He said he would be there around 10am. Now comes Wednesday 10am, the day & time of our appointment, and he does not show up. He sends me a text message later that morning that says he's stuck in the city on an emergency, he has not headed my way yet, and he will have an update for me soon. As of now, a full week later after that most recently missed appointment, I never received any update nor heard back from Rashad at all. I text messaged, called, and emailed him about 3 times each in the last week in case he would claim his phone or text messaging was not working again, and I have not heard back from him at all. Despite my frustration at this point, my messages to him were all courteous such as asking him if all was well with him and asking that he please get back to me at his earliest convenience, thanks, regards, etc.... I feel pretty stupid for trusting Rashad, as he never returned after I paid him, which was close to four weeks ago. Now, close to two months after finding Rashad, I have to begin the process of finding another handyman and paying money again to a new handyman to fix and complete the work Rashad left unfinished. My apologies for the lengthy review, but I am just astonished by Rashad's actions and unprofessionalism."

"Very well, very professional and appliance repair. Very honest and fair price"