Eastern Marble & Granite

unknown

This was a challenging project because my kitchen is only seven years old, and has blue pearl granite counters throughout. A section in front of the sink, which was improperly installed, spalled off and unfortunately, the entire counter surface on that side of the kitchen, about 15 linear feet in an L-shape with a under-counter mount sink opening, had to be replaced because the granite, as a natural material, is impossible to match exactly. The original installer went out of business in the recession.
After calling several shops (and even receiving a visit from one) Eastern arrived, provided a very reasonable estimate, and made plans to template and install. Because of the configuration of my kitchen, a large cabinet had to be removed (including related electrical wiring) as well as all of the plumbing services (sink, faucet, hot water dispenser, disposal). I coordinated these folks and arranged to have my plumber remove the plumbing the same day as the install and return later that day to reinstall his stuff.
Unfortunately, as the workers were bringing in the new stone it fractured at the corner. The entire process had to be restarted, beginning with reinstalling portions of my old counters (which I had to insist upon) in order to have a working kitchen during the additional two weeks it took to reorder the stone, assure a close match, do the finishing, and then remove the existing counter and plumbing and reinstall the new counter. The plumber and cabinet maker then returned to put everything back in order.
The stone is as good a match as seems possible given the wide variation in granites and the final work was quite good, save that I wasn't thrilled with the choice of the new joint location on the new piece (I'm an architect). But my plumber, a very reliable guy with whom I've worked for years, has a flat rate charge of $135 per visit for kitchen sink installs, and this job ended up costing me at additional $270 in plumbing fees (not reimbursed by Eastern) not to mention a lot of additional aggravation (and one dinner party with the partially reinstalled, busted counters in place while we waited for Round 2). I wasn't present for the second install, but my spouse was informed by the installers that I would need to put in another piece of supporting lumber under the spot where the original stone failed, and they told her and quot;your husband will understand what needs to be done.and quot; Of course, it might have been useful to get these instructions after the demo so I could have completed this (or had my cabinet guy do it) before the newest stone was installed.
I think Eastern is very good and I would use them again. It's not easy to find decent stone installers in this part of the country. But I would have appreciated some accommodation for the cost and extra inconvenience that resulted from their installation error.
They also did a terrific job refinishing a marble table top that had been outside for several years and needed some TLC.
Overall, very happy with these guys, just a bit of a hiccup in the middle of the job that was a real pain.

They did a great job. They worked with us the whole way. They sent us to several different granite suppliers until we found just the color slabs we wanted. They then held the slabs at their shop for months while I recovered from a health issue that intervened in the process. When we were ready to proceed they quickly sent out a person to measure the counter tops and prepare templates. He was prompt, thorough and very accurate. When the templates were ready they had us come down to their shop and they helped us determine from where on the slabs each individual counter top would be cut. and guided us to make sure that the color variations flowed naturally between the counter tops and the back splash pieces that were being cut from the same granite. Cutting and installation followed quickly, the installers did an excellent job (did arrive 2 hours late but we had been told in advance that was likely so no problem) and totally cleaned up when they were finished. Only issue was that we had new appliances installed the next day and there ended up being a small gap between the counter top and one of the new appliances due to a size variation of the new appliance. Eastern came out two days later and moved the counter top to eliminate the gap and make everything look great. All in all, their price was very reasonable and service was excellent. I would not hesitate to use them again or recommend them to a friend!

When we selected the granite we were not given any guidance about the types of granite and how they may look when installed. We made our selection and were assured that it was a high quality granite.

The delivery and installation was on a Friday . They didn't come until after 5 pm and it was dark out when they finished . The next morning in the sunlight we could see that the countertop looked water stained . I called and they came back on Monday and repolished the surface. However the water stained look remained .

The owner came to our house reluctantly and said there was nothing he could do. I spoke to the salesperson, the owners daughter, who was reassuring on the phone but then sent me an email saying they had done nothing wrong. They even suggested that I was responsible because I had seen the slab in their lot. They took no responsibility for misguiding us on our purchase and washed their hands of trying to find a solution.

I had a beautiful piece of granite for my island picked out and on the day of the installation the granite had broken. They replaced it with another piece that I was not impressed with. The sink was not installed properly. I also found damage on my walls from the installation. They promised that the joints would not be noticeable but the joints are very noticeable. .

After 2 weeks of no measurement with another company and then a No-Show on the day they finally scheduled me, I cancelled my order with that company and went over to Eastern Marble after they were recommended by my Aunt. I chose my granite slab and scheduled the measurement. My measurements were completed within a couple of days and the counter was installed one week later, on a Saturday, to accommodate my schedule. Everyone was helpful, courteous and knowledgeable. The install team was efficient and cleaned as they went. They even came back a few days later to fill and smooth a fissure in the stone after I noticed it and called. They responded quickly and did a great job. They were fast, friendly, professional, skilled, fair priced, and true to their word that they would give me a beautiful counter top within the time frame promised. I highly recommend Eastern Marble and Granite!

They had a great selection, the staff did a good job of providing me with several options, and they did a great job with the installation as well.

They were friendly, arrived on time, and kept the area clean while they worked. Furthermore, they were efficient and did a quality job.

Everything went well. They were on time and had good pricing.

Everything went well. They were timely, efficient, did a good job with the installation, and charged a fair price. They even did an early installation which we appreciated.

We had a beautiful granite kitchen countertop and island installed in our home. We also replaced both of our bathroom vanity tops with natural stone. One was a small half bath, with an antique furniture base, and a scalloped shaped marble top, with a premium fancy edge and backsplash. A second vanity was done out of an extremely unique looking granite, with big beautiful swirls of of color and movement, and two his-and-her undermount sinks. I would have loved to do a jacuzzi tub with a stone surround, but the bathroom dimensions did not allow for it. We are currently planning yet another project, to put in a granite fireplace hearth and surround, and we will inevitably have custom table tops made from quartz slab. If there is enough of the quartz slab left over, after the tables are made, we may also have a bartop made, for our basement bar. I cant stop thinking of what other surfaces I can put granite, marble, or quartz on, with Eastern Marble and Granite!

Positive experience in all regards. From measuring installing, all done precisely, promptly, and politely. I would recommend them without reservation.