Get matched with top heating oil pros in Fernley, NV

"Awesome job"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Purchased a new heater 3 years ago, the heater is no longer working they came out said it needed two new parts. This happened on Sunday 11/9. We were told the parts would be here 11/10. That was not the case. When we called they said they would not be here till 11/15. The parts finally arrived and guess what the heater is still not fixed. They stated another part is needed. They said that they would be back 11/18. They did not come back. heater is still not working, and from what we are being told they may not be able to fix it till 11/22. This is ridiculous. It's a new heater we should not have issues like this and the service has been less then par. It's freezing temps have ranged from 18-50 out side. Worst company to work with. Extremely disappointing!! Having to run space heaters to keep from freezing so the power bill will be very expensive. They should be paying for all this extra expense. On top of it we had to purchase the space heaters to just get by. What a joke."

"Great. Got hold of Eric Torres just when he was to start another job at around 8:30 PM. He told me he was about to start a job, and that if he were to work after 10:00 PM it would cost double time. I agreed to that and he arrived at about 9:30. Before 10:00 he was finished and the clog was removed. Eric was professional and courteous. We are quite pleased with the experience and would recommend Michael's Plumbing to anyone."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"We bought the place knowing the water pipes needed to be replaced and it was the first task we took on after closing. D&D were good to work with. They were on time, had to track where the water lines were, cut out minimal drywall to do so, and worked with us to relocate the heater indoors from the crawl space, add water overflow pan/drain and were flexible regarding how to run the lines for an expected new washer/dryer. The whole job took two days to complete, with us taking care of drywall repairs later. We had one small and very slow drip leak involving one Rehau connector to the water heater which they fixed with a new Pex constriction ring. We have near instant hot water in the master bath now, very quick elsewhere; lower bills and greater confidence in the water pipes. The also fixed the main sewer line which was hanging low due to broken nylon hanging bands using a better strap system and J-hook at a 90 degree elbow at a corner. Our water pressure was well over 80 PSI with no regulator to begin with and the addition of a regulator was welcome relief to the potential effects. They replaced the "home made" home-run system made with individual T connectors on both hot and cold sides with a standard layout that is efficient for our small place. They included new hose bibs with frost protection brass fittings. The only concern we had was a pipe crossing in the primary wet wall between the utility room and master bath caused us to have to trim out the studs for drywall to fit well afterwards. We brought this to their attention and know they took some action to address it, but turned out not to be enough to satisfy the drywall; shimming the drywall out worked well enough, just a little more time. All in all, we were very satisfied with the effort and thought it well worth the price to get rid of the risk with polybutylene pipes and getting the water heater in a better environment.."

"Perfectly. So professional. They clearly outlined options and gave reasons for each. They took such good care taking the old furnace out of the attic and putting the new one up there (not an easy feat). Very competent."