Subaru Specialists

For knowledge, skill, integrity and everything you want from a professional, there's no better mechanics in Reno/Sparks (or anywhere as far as I know) than Ken Cox and his partner (son) Jesse.

unknown

unknown

If you're in need of an honest, reputable & reasonably priced auto mechanic, look no further. These folks are it. They specialize in Subarus, but I've been bringing my 94 T-Bird to them for a few years & have been very satisfied with their work.

The work performed has been excellent. They are very good about contacting us when the problems are diagnosed to discuss repair options and costs. They are good about discussing the cost vs. the value of the vehicle rather than just pushing the highest cost option. I appreciate their honesty as well as their friendliness.
I have no reservations about recommending them.

Just Fine.

It went really well. They told me, going in, that is was going to be about $2500. They called me and let me know that it would be more and that I could just come get it cost free. I have been using them for 7-8 years. They're not the cheapest in town, however the repairs that they do are good.

unknown

I like the price and I like the service. It was a very easy transaction with them.

unknown

Great experience, Andy was very knowledgeable and performed the work in the time he said he would.

A/C provided cold air. Minor leak persists.

Very professional. Took the time to explain the issue and provided a quote before performing the work. Also showed me the bad air conditioning hose after the repair was made. If you have a Subaru, this is the place to go!

I was told by my Chevy dealer that it was time to do the 60,000 mile services, such as cooling system flush, injection service, transmission service, etc. and that it would cost over $1000.  I figured I could get someone to do it for less, so I consulted Angie's list.  
I went to Independent Automotive and told them what the Chevy dealer had said, and they said "We'll see if you really need these things done." They checked the fluids for said items, and reported that they looked like they had been changed recently.  Upon research, sure enough, I had had all those things done 10,000 miles earlier and had forgotten.
I really appreciate the way they approached the work and saved me hundreds of dollars.
I only wish they had called me the moment the vehicle was done.  I eventually called them, and it had been ready for a while. Otherwise, the service was impeccable.

Ken and his group are just quite simply the best.  Very professional, and, most importantly, Ken has tons of integrity.  He explains things in an understable way and gives the bad news as well as the good.  He does not try to hide anything, which many auto repair facilities are notorious for doing.
I would highly recommend Ken's group to anyone wanting high quality automotive services at a resonable price.

They have done work well everytime.  What I seem to have trouble with is return calls and notice that our vehicle is ready to be brought in.  They are a VERY busy automotive center and their work is good and their prices are not bad.

They seem fair with pricing and good at what they do.

unknown

I had a mysterious problem with the car and they couldn’t figure it out. They tried twice so I moved on to another company but overall they did a pretty good. I tried to be fair as possible. Everything was fine. I think price was okay. I haven’t done what they should have done especially car pricing job. I would probably use them again the way it was.

unknown

THEY WERE VERY HELPFUL, DIAGNOSED THE PROBLEM AND DID A GREAT JOB IN REPLACING THE WATER PUMP.  THEY ALSO DID A 27 POINT CHECK AND  IT WAS READY WHEN THEY SAID IT WOULD BE.  WOULD DEFINITELY USE THEIR SERVICES AGAIN

Staff was very friendly, and understanding when I told them I needed the car back ASAP for work (delivery driver). They finished quickly and even fixed some minor things along the way and pointed out other things that would need repair/replacement soon. Not overpriced. Overall a very good experience with them, and I will be returning if I have any future car troubles.

I've been going to them since I bought my first Subaru.

.

Our experience with Independent Automotive has been excellent.  The owner, Ken, is a good listener and a good explainer.  Rather than just do everything on the 30,000 mile service checklist, he had his folks check out the car and let us know what actually needed doing.  This resulted in a significantly lower price than we would have paid at the dealership.  He also called me while the service was in progress to determine what kind of engine oil had been used last time.
Last week we took our Mazda Miata in for a dead battery.  Ken offered three battery options; the one he recommended was the least expensive.  We also had the alarm system disconnected, and he was very helpful in sorting out exactly what we wanted to accomplish and making the changes necessary to get it done.  As a bonus, he gave me some useful advice on tire pressure.
Both these services were performed on short notice, but Ken worked us into the schedule with no problems.  This shop definitely has a "can-do" attitude!