Get matched with top carpet stretching pros in Laguna, NM

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"OK - not really what I was expecting. That is my issue, I guess."

"I spoke with Dave on the phone, and he sent Shawn out to inspect. Both were courteous and professional. Shawn listened carefully to my description of the problem odor and when it happened. He checked walls for moisture and other indications of possible mold. Although he did not think there was mold based on his examination, I opted for air samples to make sure. The initial evaluation was free - cost was for the air samples and analysis. Analysis of the samples in the lab showed that there was not a mold problem. Shawn helped me troubleshoot for other possible sources of the problem."

"Good. They worked hard to find the wood I needed. They followed up with me and they were easy to connect with. Their price was better than others."

"it went well..very courteous. my only wish is that when they vacuumed that it would have been nice if they had cleaned the baseboard carpet area. I had most of the vacuuming done but not the hallway and noticed when i was replacing the items of furniture that it had not been shampooed or vacuumed. that was the only disappointing thing. the boss got all the stains out of the carpet including gum,slime and play dough. i have a medical issue and he used only stuff that would not hurt my breathing issue..and when done it looked very nice...and the price was very reasonable. will use him again for our bedrooms soon."

"John and Chris are the best subs that my partner and I have ever worked with. They do not cut corners and won't leave something that does not have a quality look. They recently installed laminate flooring in our whole house, minus the bathrooms. Their sales woman was patient with us as we went back by their shop 3 times to sample different floor types. While they were working on it we let John know we were interested in redesigning our master bathroom and he already had ideas for us as well. They finished up the floor and it looks great. Have gotten a lot of compliments on it already. John and Chris were able to get started on the bathroom right away once the floors were done and got to a good stopping point. It took us a while to get our plumbing and drywall finished but once those were done they came back out and finished the job up quickly. It looks amazing and they did top quality work. My girlfriend loves the bathroom and spends a lot of time in it! We will be recommending East Mountain Flooring to our friends and family and will use them again when we decide to redo our guest bathroom."