BENCHMARK WOOD FLOORS

Good. They worked hard to find the wood I needed. They followed up with me and they were easy to connect with. Their price was better than others.

Work was performed beautifully, crew was on time, price was what Bruce said it would be. What made the service outstanding is the time Bruce spent working with us to determine what to do with the other hardwood in the house (that had been covered with carpet for years), and how generous he was with his time and how helpful the information was. Benchmark will be my first call for any hardwood work in the future.

Benchmark does quality work. We have used them in the past and will use them again.

They did one room at a time. They are very reasonable for what they did. They did an outstanding job. They even had the piece between the hallway and the flooring in each room, he picked up a really nice grain and then they had to sand it down so it was a smooth transition from the tile to the floor which was slightly raised. They did a beautiful job. Then of course, they float the floor so everything is even. Quality is outstanding. The guys also do the gymnasiums over at the University of New Mexico and some other high schools around town. So, these guys are top notch. I am going to have them do the master bedroom.

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Bruce with Benchmark was awesome. What stood out were his professionalism and honesty.

As a Certified Staging Professional I am quite particular with the professionals with whom I work.  I have had the chance to work with Benchmark twice so far. The experience was stellar the first time and thus is why I continue to refer to them.  Having very recently moved my business from Ohio and opened in Albuquerque, I know I will have many opportunities to use them again.
Their work is untouchable- perfection- and is really artistry. Everyone associated with this company is committed to the quality of the work and the homeowner's happiness.  It is a flashback to the days of hard work, commitment and teamwork.  How refreshing.
If you are looking to have your old wood floors repaired or refinished or to have new floors installed, call Benchmark!
Mindy Abramson, CSP
Distinguishing Style

I did not actually use them because their prices were a little high for me. I did not dislike anything. They were very professional, timely and they answered all my questions. They even came out to my house to give me the bid for the installation and refinish. It is a good company all the way around.

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We were impressed with the information Bruce provided us about the different types of woods, stains, etc.  He did an excellent job educating us and was very patient with us PRIOR to providing service.  Once we placed our order, there were delays in receiving the materials and then difficulties with the installation/quality of the work.  Within a few months of installation, the sealant was very scratched and the nail holes were very noticeable.  It took many, many phone calls and emails to get someone out to look at the product.  Ultimately, they did not stand behind their job and wanted to charge me to re-seal the floors, even though it was only six months after installation.  Subsequently, we used another company to re-seal the floors who charged less, and so far (three months later), there is not one scratch on the floors! I WOULD NEVER recommend using Benchmark.  They were unprofessional and incredibly frustrating to work with, PLUS their sealant was poor quality.

Very pleased with the product and service. Highly recommend. Estimate accurate, workers very good at keeping work area clean, and started and finished on-time.

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This is the second time I've used Benchmark. Several years ago, we had them refinish all of our hardwood floors and they did a fabulous job. Very prompt, courteous, and professional. They kept the dust to a minimum and the floors looked great. They have also held up very well.
Recently, we re-tiled the entry and wanted the old quarry tiled steps to be replaced with hardwood steps to match the floor in the hallway. Also, 2two steps down from the kitchen into the dining room. Once again, Benchmark came through with flying colors. They worked with the tile installer to be sure that everything ended up at the same level and after the tile was down, installed new oak stairs that look like they were always there.
Can't say enough good things about Kevin & his crew.

Work was completed in a timely manner. Everyone was great to work with. They even moved all our furniture. Would highly recommend to anyone.

They showed up on time, were friendly, and all that jazz...
The price point was a little high at about $1.75 per square foot, but not unreasonable.
The quality is excellent. There are a few spots where debris got stuck in the polyurethane and a couple of missed spots (in hard-to see corners). However, given the amount of flooring in my house, this kind of thing was bound to happen. In the areas you can see, there are no marks, air bubbles, or any of the other blemishes you see on poorly coated floors. For that matter, most of the areas you can't see are perfect too.

This was the second time I've used them and it went fantastic. They're punctual and fair. They do a fantastic job and their cleanup was fantastic. Any problems I had, and there was only one, was solved immediately. One of the owners actually came out on both occasions to inspect and finalize the work. All of their technicians are experienced and overall I'm extremely happy with these guys. You get what you pay for.

Excellent job. The new hardwood floor is very high quality. Transition to existing floors is excellent. Refinishing job was also of high quality. When the floating panel floor had mistakenly had the wrong finish (gloss rather than satin), the owner of Benchmark Flooring came over himself to inspect and did not diminish the obvious contrast to the other floors. He personally applied a new topcoat so that the satin finish is perfect.  This experience could easily have gone bad and instead they were pleasant to deal with.  I highly recommend Benchmark Wood Floors for new installations and refinishing jobs.

THEY HAD THE NEW FLOOR INSTALLED WITH NO PROBLEMS. THE PEOPLE THE COMPANY SENT TO DO THE JOB WERE VERY COURTEOUS AND PROPER. IT WAS A GOOD EXPERIENCE.