Get matched with top home automation specialists in Cedar Crest, NM

"ADT needs to be everybody’s go-to when shopping for a home security system. Not only do they have all of the safety and security options, but they have many automation options too. Things like lighting control, garage door control, thermostat control. Top notch quality all around."

"They were very knowledgeable and professional and respectful. I was very happy with my new system. I would hire them again and definitely refer them to anyone. "

"None"

"They are fine. Their price is very good and the hardware is holding up very well."

"Military Personal Beware of The Alarm Store I am writing this review on behalf of my parents to include myself. I am an Army Veteran of 22+ years and I am now taking care of my parents. My parents were experiencing issues with the system to include arming it. My mom who is in her mid-60’s called on a recorded line The Alarm Store to see what was going on. The agent Alex who was assisting my mom was helping her trouble shoot the system. Then Alex became aggravated because my mom would do what the agent would say, and he would then yell at her and told her she was doing is wrong. She said how am I doing it wrong if I’m doing what you said. The Alex asked her to trouble shot the internet. My mom did everything the Alex said. Then the Alex said you’re going to have to get another internet provider and it must be Verizon. My mom said why do I need to get another provider if it worked before. It doesn’t make sense. He then said do you want me to get you the number for Verizon. My mom sad no thank you. Alex started to belittle her and got her really upset. Then he said I would have to charge you a lot of money to send a service team out there. We don’t have local people and we will have to get a third party to do it and you will be responsible for these fees. My mom said your installed it and had no issues before. I been with you for over 7 years, and we are a good paying customer. Alex then said it don’t matter how long that you been with us. My mom said I would like to speak to a supervisor or manger, Alex said no and hung up on here. My mom called again Alex answered and told her there is nothing he could do and hung up on here again she called again but this time they just left her on hold for 20 min until she hung up. My father called on a recorded line to speak to The Alarm Store General Manger His name is Lynn Russel. Lynn got hostile with my father. He voiced his concern to Store General Manger Lynn Russel. He also tried to report the Alex on how he treads his wife. Lynn became aggravated and very defensive and defended Alex. Lynn is in denial on what happened. Lynn stated to my father if you want to continue service, you’re going to have to pay an additional expense of $400-$600 or more for a third party to get this resolved. If you don’t like it, you can take your business somewhere else. Then my father told him I want to cancel everything and please give me a refund. My father always pays for the service a year in advance. Lynn stated if you want it disconnected you will have to email my disconnection department gave him the info and told him not to call back again. Then I got involved and emailed them the information the need it. It as a professional email and I did include my attorney’s information just in case it would escalate. I have attached a screenshot of the email response from the manager. I sent the email 25 July 2022 My parents are right they are bad. Lynn told me in the email if I had other accounts with family members there that she suggested I find service some where else. Well, I found them better services right away and they got free install no contract and more hardware to include cameras at no additional cost. To top it off on this The Alarm Store system don’t use their own equipment they use whatever is there. My parents had ADT prior to them. They rewire it and add their info. Why does my parent have to pay for a third party for the Alarms Stores faults? Maybe if they would have used a new system then and offer a free upgrade now they would still be with them. See Attached email on mangers response. I do not recommend them at all. I hope the owners contact me. I will also put reviews on other sites as well to bring awareness to others about the bad services."

"I have a mini split hvac system that suddenly stopped cooling my air. TLC came out, put a fluorescent material in the system to detect any leak in my stem. When the tech returned to see results, he looked in 2 of the 4 cassettes, advised me both were leaking, and any replacement was not compatible the existing condenser unit outside. This procedure costs me just short of $1000. The cost to replace the entire system would be about $22,000. I called another hvac company that replaced the 2 cassettes that TLC said were leaking (no compatible issues) and the system worked fine until again no cool air! The 2nd company returned and tested (previously untested units) the final 2 units and discovered a leak in one. At my request, they replaced the last 2units. My final cost was about $14,000. TLC should have reimbursed the cost of their misdiagnosis $1000. They not only misdiagnosed the issue, but lied about the compatibility of the new cassettes"

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."

"Glad it's easy for some with no experience and I could save money along the way."

"The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable."

"They have excellent service"