PARADISE VILLAGE AUDIO & VIDEO

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Everything went well.  Installation was smooth, and everything works as promised.

Over the past 6 months we had Paradise Village complete sales and installations of home theater equipment for our new home.
Michael, the owner of the company, provided competitive pricing on major components and had his installer, Donovan, complete some rather complex installations.  We now have a large screen 5.1 home theater system in our great room and a TV mounted to our wall in a bedroom and they both work great.  Donovan is a smart problem solver with great knowledge of electronic systems and does expert installations.  
What really impressed me about Paradise Village was that we recently discovered a glitch in the system involving HDMI Extender equipment.  I notified Michael and he quickly exchanged the parts and sent over Donovan to replace the defective parts.  It is most important to me that when we choose to deal with a merchant, that they provide excellent service after the sale.  That is exactly what Michael provided, without hesitation, and that is excellent customer service in my book.

I spent two days in my house waiting for the arrival and non-completion for a job that should have taken less than two hours. The technician disappeared for the afternoon today after working for one-half hour and yesterday was basically clueless and spent five hours mostly on his cell phone for personnel business. The owner over priced this work by at least $ 150. I asked him for an additional  estimate to install a new TV and the estimate was $2300 as compared to Baillo's for the same work of almost a $ 1000 less.

Basically you would only buy and work with this company if you value lousy service and rip off prices!!

They are excellent. Rahoul was the tech. Very nice and pleasant man. Price was very fair. Absolutely refer them to anyone.

Did a really good Job, I am a satisfied Customer

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I scheduled this work four times.  The first time, the tech never showed up.  When I called at 4:30 p.m., I was rudely told not to call, that they would call me when they were ready to come.  They called later that evening and rescheduled.  The second time, the tech never showed up.  I called the following day, and was berated for not calling the previous day, because they were ready to come out, but had lost my phone number and had no way to contact me.  The person did apologize for losing my number, but I ended up feeling it was somehow my fault.  So we rescheduled for a third time.  At 4:00 on this date, I called and was told that, no, the appointment wasn't for that day, but for two days hence.  I knew this to be false, but apparently he had written it down on the wrong day.  Again, I was treated very rudely, and when I tried to explain myself, was talked over and cut off.  Finally, on the fourth go-around, the scheduler called me and said, "Well, do you want us to come out or not?"  This guy needs a lesson in customer relations.
     This is where the story takes a positive turn.  The tech who came out, Donovan, was professional, competent, and pleasant.  He did the work, explained what he was doing, showed me how to use the new equipment, and was quite personable about it.  He even charged me significantly less than was estimated.
     Unfortunately, there is little competition in home theater in Albuquerque, or I would never have put up with the three reschedules and the attitude.  Even with the limited options, though, I would NEVER use Paradise again.  I would certainly use the tech again though.

I called Paradise Village to set up an appointment. I wanted

to get an estimate on installing rear ceiling speakers to make our system a 5.1

surround system. I also wanted them to check and make sure that my system was

hooked up correctly as I just purchased a new TV which Best Buy installed. I

read all the good reviews about Paradise so I was looking forward to having a

specialist come and completely go through my system to insure I am taking

advantage of my hi-end system. Also was not sure how the new Samsung TV should integrate

into my Marantz components and Focal speakers. I was no longer getting any

sound out of my central speaker and I wanted to make sure it was installed

properly.



They did not want to come out and give me a written estimate

they wanted to do it over the phone with me describing the type of ceiling etc.

The phone estimate was between $200.00 and $300.00 to install the speakers and

check my system. What I now realize is that they thought I already had a set of

speakers but I didn?t. I thought that included the speakers. That is why they

needed to come to my house to look it over. I could then go to the store and

discuss the various types of speakers and compare prices.



This is partly my fault; I should have just gone there

instead of calling. I think I ended up talking to one of the installers. This

is a New Mexico thing. In most cities you call and talk to someone who schedules

appointments, service calls and estimates and no one else, but not in this

state. In this state they want you to call the actual installer. Weird.



They called me at work and said they want to change the

appointment from 1:00pm to 11:00am, so I left work and met them. They were

pretty much on time. The guys were extremely courteous and answered all my

questions. They cleaned up after themselves and were very polite. I was told

they would have to drill a couple of holes in my living room wall so they could

fish the wires down to my receiver. Well that?s okay as long as they patch up

the holes. 



While drilling through my living room wall they drilled right

through to the master bedroom and right through our expensive imported William

and Morris reproduction wallpaper. They said they would pay to repair or

replace the wallpaper. The speakers were installed and the young man tested all

the speakers. They all worked except for my sub-woofer which I was told would require

service.



The young man reconnected my inputs and said my DVD player

and TV will work off the TV mode on my receiver then the TV would have to be

set on component DVD. No problem simple enough. Even though the screen on my receiver

said ?TV Analog? it was actually a digital signal.



My A/V receiver is design to read any sound input and

automatically use the proper format. So I thought this was a little strange.

But okay he is the expert. So I knew how to go to the TV and pick out my source

for the TV and DVD player. After they left I started to run down the channels

and I got nothing. About 2/3rds of the channels were not operating and the ones

that were had all kinds of visual static. It would get stuck on one channel

while the info below told me it was a different station. When I went to channel

212 I got a big ?CBS?, 220 a big ?PBS? etc. and an error message from Comcast I

think it said error code #8. My DVD player had a great picture but

sounded like a telegraph key. I also discovered that my wood floor had about a

two inch gouge in it behind the left speaker.



I called Comcast and they said it was an installation issue.

So I setup an appoint for the next day between 7:00am and 8:00am (making me

late for work.)  To make a long story short, the problem was a faulty splitter. The TV is now working properly (as

far as I can tell), but not my DVD sound. Both Paradise Village guys were very courteous

and friendly and cleaned up after themselves. But still not exactly the

experience I was expecting. One more thing, when they showed up they asked me

where the speakers were and I said I don?t have any. So they got someone to

bring out a set of speakers. The speakers were about $300.00 a pair. Total cost

was about $700.00. Not sure if I will have them come back to properly setup my

system or give it a go myself on my next day off.



 



 



 

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My new iPhone 5 was incompatible with the Bluetooth in my Subaru -- Subaru suggested getting a new radio.  I went to Paradise and they said they could do that for me, but they could not guarantee that the next software upgrade on the phone wouldn't create the same incompatibility problem.  Since I almost never used the handsfree phone part of the system and really just wanted to play the music from my phone through the car's audio system, they came up with a great solution.  For $19.26 they sold me a cable with a headphone jack at each end -- I plug one jack into the phone and the other into the Subaru's "aux" outlet and my music plays through the car sound system.

Supposed to same-day but had to call once to find out why didn't come.  That being said, they came the very next day.  That being said, we couldn't believe they were so responsive for our job since they specialize in big home theaters.  We couldn't be happier with our experience.

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Because American Home was 4 months late in delivering the entertainment center I had to bring Paradise back a second time.  When the unit was delivered, it was damaged and I had to call the day before for them to re-schedule.  They adjusted their schedule to assist and Kevin showed up, took care of the hookup and was very helpful,  I should be all set for awhile, but if I needed help again, I would call Paradise again.

Fine, no issue

EXCELLENT!

Excellent!