Uxari powered by Vitex

The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable.

All systems are working properly. Only issue is their billing dept. They are charging me for services that they say were for 17 months ago. I have spent hours on the phone and more hours looking up past records. After I found that I did pay for the months that they said I did not pay for, they changed it to other months. They say that they will look into it, but then nobody calls back. If you use this company, don't allow them to convince you to set up auto payments, since they think they have cart blanch for charging you for things you already paid for and they leave it up to you to look through all your records to confirm that you already paid the bill.

Vitex sales process was great over the phone, very clear on the services, cost and setting the time for installation. Installation process was excellent. He set up all the services, explained everything very clearly, made sure I understood Alarm.com app. Really pleased.

I will not hire this company because the sales team is relentless and nobody seems to know who my rep is. In general, they are only focused on upselling and signing long term contracts.

I haven't got my gift card yet. I haven't completely set up the system yet. My wife and I had to go out of town and I had it set up for the most vulnerable places. 

I thought the gift card was supposed to be here within 30 days. The house was flooded in Aug. I didn't realize I couldn't set it up, the first part of the house we did after the flood was the den. But we bought a lot of our stuff and kept it in the den because we could only get a small storage bin. 20000 people looking for storage space, there weren't any left. Most of the stuff I have was stored in the den and it has 8 windows, so the windows where the system was going was in the den. 

Now the motion detector and security system has been set up except for a few window magnets. The alarm is working fine and working correctly. 

Any problem I had I called customer support and they walked me thru the steps. It was a great price for a home security system. Then for $37 a month, you spend that much on beer for a weekend. I have nothing to complain about so far. It appears to be top notch. The software updated as soon as I turned it on. It was pretty easy and I think anybody would be able to set it up. I activated it and the tech support was great. They were very polite and cordial on the phone. 

Very professional. It's a fair price for a fair deal. As far as I am concerned it is a great product and the tech support was great. There isn't any place else you can get this good of a security system for this price. 

easy, great support

Great service

Everything went fine. Service men showed up at the scheduled time, were courteous, and answered all my questions about the system.

Great

Great! Very professional and knowledgable, great response times, very friendly office staff, sales rep and technicians. The pricing was very competative and they were able to find us alternative ways to save money by switching out some of the equipment we origianlly thought we needed.

EXCELLENT. My sales representative, Jared Dorfman and the installer, Ruben Morales, were fantastic.

Ease of use with great web based features have allowed us to investigate our alternatives and work through the choices at our own convenience.

Choosing features was easy as they were very well explained and not pushed upon us. The features available are all integrated and available to add, plug and play, at a later date if needed. We highly recommend them for security and automation needs..

great ! they were on time, neat, and helped me understand how to work everyting

Received the security system in three days. Set up was easy and I was able to get technical support on the phone quickly with a couple questions. They Uxari system has been working great and I am very happy with my experience.

As I said above,  I am impressed with Vitex solutions, but even more importantly, the customer service provided by our representative Kyle Wiseley.

The Vitex team headed up by Jason Levin was in a word outstanding.  It was a collaborative effort with the builder and their knowledge of state of the art equipment and software was exceptional.  In a project the size of mine there are the inevitable hiccups however Vitex's ability to understand the issue, send the appropriate technician and modify or correct the issue exceeded my expectations.  Another important note, they were more than happy to work with customer supplied equipment as well as equipment they supplied. From my perspective, Vitex is the only vendor for high end state of the art installations.

Excellent!!! Very helpful staff. Willing to go the extra mile to find the answers. A company doing it right and treating the customer as number 1.

Kyle was a great representative of the company and a pleasure to work with as a customer.

Excellent service.  I would highly recommend Vitex for installation, service center and alarm call center.

I worked with Kyle Wiseley, and could not be happier.
Kyle is extremely knowledgeable, and very customer focused. He led me through the process, and never tried to over-sell me, but pointed out the benefits of the selections I made.

I can't say enough good things about Vitex.  In the last six months we have dealt with 6 or 7 Vitex representatives for various products or services, and every one of them was incredible -- knowledgeable, able to explain in layman terms, responsive, respectful  and accommodating.  I was so impressed that I wrote to the Vitex President to compliment him on their hiring and training techniques.  They provide quality products and superb service, and they are consistent in doing so.

Perfect! Easiest transaction and installation ever! I have had 2 previous home monitoring systems/companies and Vitex is by far one of the easiest and reliable to work with. The product exceeds that of the others I have had and the technology just keeps improving.

The sales person that I met with, Michael Kelly, was fantastic and very professional! We did not have any intention of actually purchasing anything but he made great points to the benefits of having an automated system. My mother lives with us and having this system gives my wife and I a little peace of mind. The technician that installed the system was very nice and helpful!

I purchased a package to fit in my home, installed it myself, and have had use of it on a daily basis. Low cost monthly and very helpful staff when I need assistance. Highly recommended for anyone wanting peace of mind knowing they are secured.

Installation and activation was very quick and easy. Tech on site was professional and knowledgeable.