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SimpliSafe Home Security
Smart Home System Install or Service, Complete Home Inspection, Alarm or Security System Installation,
About us
You’d pay a fortune to keep your family safe, but you shouldn’t pay a penny more than $14.99! Most alarms systems seem like a bargain---UNTIL you look at the cost of signing a long-term alarm contract for $30, $40, sometimes even $50/month. Protect your home and your wallet with a SimpliSafe home security system. Our alarm monitoring costs just $14.99/month, and we’ll never lock you into a contract, so you are free to cancel with us anytime. Each year that you protect your family with SimpliSafe, you’ll save up to $420...that’s why the nation’s leading financial expert, Dave Ramsey, recommends SimpliSafe to all his listeners. Try SimpliSafe today! You have nothing to lose---we are so sure you’ll be happy with your alarm that we offer you a three year product warranty and a 60 Day No-Questions-Asked Full Refund Guarantee
Business highlights
19 years of experience
Services we offer
$14.99/month, 24/7 Professional Alarm Monitoring for homes, NO contract, and alarm activity SMS alerts., apartments, carbon monoxide, fire, or business customers. Protect your property from burglary, or freezing temperatures. Enjoy mobile features with our smartphone app, water damage
Reviews
4.81,979 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 11% | ||
| 2% | ||
| 1% | ||
| 2% |
Showing 1-25 of 1979 reviews
Sidney J.
Mar 2022
They are fine. Their price is very good and the hardware is holding up very well.
Kellie S.
Dec 2020
Shortly after we ordered the system we changed our mind. The company said they would refund the money but never did. We disputed the charge but was denied from the credit card company even though SimpliSafe could not produce an invoice or any price they sent the system to us. This company is untrustworthy and does not deserve your business. Please save your time and money and use someone else. Just an update. They did return the money they originally refused to refund when we went through the credit card company. I can’t change the grade I have them because the only reason they issued the refund was to protect their standing on Angie’s list.
Response from SimpliSafe Home Security
"Hi [Member Name Removed], We attempted to reach you last week, but were unsuccessful. We'd like to resolve the payment and make sure that you do get your refund. Please contact us so that we can investigate and make sure that your refund does post to your account. Brad"
Kevin D.
Aug 2020
Excellent easy to do yourself
Arthur M.
Apr 2020
Poor service with often no link being made to monitor service center.
Response from SimpliSafe Home Security
"Hi [Member Name Removed], I'm sorry that you've been having issues with getting your system online. We tried reaching out a couple of times to help you resolve the connection issues and get your system back online and fully functional, but we were unable to connect with you. Please give us a call at 888-910-1458, and we'd be happy to do anything we can to help. Best, Brad SimpliSafe"
Cheryl G.
Feb 2020
Can't imagine using any other company for security
Response from SimpliSafe Home Security
"Hi [Member Name Removed], Thank you so much for the feedback! Please let us know if there's anything else we can help you with! If you have any questions, please feel free to contact us. We are open 7 days a week, from 9AM to Midnight, EST. Best, Brad M SimpliSafe, Inc. 1-888-957-4675"
Tom J.
Oct 2019
Easy Install
Response from SimpliSafe Home Security
"Hi [Member Name Removed], Thank you for choosing SimpliSafe! Glad to know that everything wen't well with the installation. If you have any questions, please feel free to contact us. We are open 7 days a week, from 9AM to Midnight, EST. Best, Brad M SimpliSafe, Inc. 1-888-957-4675"
Joe M.
Aug 2019
Very easy instalation
Jim L.
Aug 2019
very easy to install. System has worked very well
Mitchell R.
Jun 2019
This is an update to an update. I've had Simplisafe for about 4 1/2 years, and it wasn't working well for us. We had trouble getting the components to communicate. We had false alarms. The customer support was okay - I think they tried, but for whatever reason, the system just didn't work well in my home. Someone from Simplisafe offered to replace the system, and so far it seems to be working well. I'm curious to see if we have any problems with the motion sensors. I previously changed the sensitivity to "low" to make sure we didn't trigger false alarms, but for now, I'm leaving the new ones at the default setting. I greatly appreciate the customer service and them reaching out to me. After spending $500 on the components and countless hours fiddling with the system, I'm hopeful that it will work without much effort on my part now. Taking down the old system and setting up the new one took about 2 1/2 hours and was fairly easy.
Response from SimpliSafe Home Security
"Hi [Member Name Removed], I'm glad to hear that the replacement system is working much better for you. Please let us know if you experience any issues or have any questions about the new system. Best, Brad M SimpliSafe Customer Support"
Mitchell R.
Jun 2019
This is an update to a previous review. I wanted to like this system, but after investing hundred of dollars and countless hours, I can't recommend this system. The system is wireless, so it does allow for flexibility in installing the components. For example, you can put sensors on dresser drawers and interior doors, and you can easily move motion sensors from room to room. Installation is easy enough, but I found that the distance between the keypad and the tower/base needs to be short. The base supposedly has a range of 400 feet, but apparently, everything and anything (wiring, plumbing, floors, walls, etc.) can interfere with the base and keypad communicating with each other, so I had to try out numerous locations for each before it finally worked. The straight line distance between my base and keypad ended up being about 15 feet. The biggest problem with this system is the numerous false alarms. We've been woken in the middle of the night; I've had leave work early at least 3 times; the police have been out; the fire department has been out. I will probably get fined by my city at some point because of the false alarms. One smoke detector has had 3 false alarms, and it's only one year old. This particular smoke detector had only been up for 2 months when it had its first false alarm. I've never had a false alarm from any other smoke detector in my life. My only option at this point is to get rid of the smoke detector, so that's $30 down the drain. The front door had a false alarm a few weeks ago (requiring me leave work to check it). In addition to the keypad and base having to be near each other, sensors will periodically lose connection with the base. While this generally can be fixed by removing the battery from the sensor and then putting it back in, it's more time I have to dedicate to keep this system working. In addition, I got a "not connected to dispatch" message recently. I don't know why, and again, it required me to put more time into figuring out why the system wasn't working. In summary, the system does do (or can do) what it's supposed to do, but the range is not very good, it requires a lot of effort to keep it working, and the false alarms are extremely annoying and inconvenient, with one of my smoke alarms being a complete lemon from the beginning.
Tara C.
Feb 2019
Note: be ware SimpliSafe and several sites listing good reviews will NOT allow you to post reviews, but actually goes out and clips only the good reviews to display on their site. On 7/31/2018 I upgraded an existing system we had from SimpliSafe, from a solicitation to upgrade for a reduced price by returning our old system. We purchased a camera as part of the package but could not get it to work. The cameras did not work and we switched out at least 5 of them. Two worked for about a week and then went off line and could not be reconnected. I have spent at least at least 648 minutes (which is 10.8 HOURS) over a minimum of 28 phone calls to rectify the situation. It took an act of congress to receive $59.40 refund for the non-functioning camera. I finally became so frustrated I cancelled both our personal and business accounts. We asked for a refund on the system, Simplisafe refused stating the order was over 60 days. This was over sixty days because we kept trying to get the camera to work and Simplisafe continued to insist we replace the camera. I spent hours trying to get this to work from August through the end of November and then waited months to receive the refund after many LONG phone calls being told it was being refunded and then excuse after excuse of why it had not been refunded. I would have given up trying to get the $59.40 back but it is the principal. How many people have the stolen money from? People who just give up because you really have little reasonable options. I want to return the system and receive a full refund.
Response from SimpliSafe Home Security
"Hi [Member Name Removed], I'm sorry that you had a bad experience with SimpliSafe. It looks like you were able to work with a supervisor and return the system for a refund. Please let us know if there's anything else we can help you with. Best, Brad SimpliSafe, Inc. 1-888-957-4675"
Wanda D.
Dec 2018
Very well. System arrived quickly and was easy to install.
Melanie F.
Nov 2018
We ordered on line (through Angie's List) and it was sent Fedex, with instructions that were easy to follow and system working fine ever since
Response from SimpliSafe Home Security
"Hello [Member Name Removed] Thank you for choosing SimpliSafe! We are pleased to know that you are happy with our system & service. Should you have any questions, please feel free to contact us. We are open 7 days a week, from 9AM to Midnight, EST. Best Ragards Jon S. SimpliSafe, Inc. 1-888-957-4675"
Ronald H.
Nov 2018
Easy install. Had 5 years. RECOMMENDED!
Response from SimpliSafe Home Security
"Hello [Member Name Removed], Thank you for choosing SimpliSafe! Thank you for your lasting patronage and positive feedback. We've been working hard to maintain the high quality service that our customers would expect. Should you have any questions, please feel free to contact us. We are open 7 days a week, from 9AM to Midnight, EST. Best, David H. SimpliSafe, Inc. 1-888-957-4675"
Haywood H.
Oct 2018
Installed by owner.
Response from SimpliSafe Home Security
"Hello [Member Name Removed] Thank you for choosing SimpliSafe! We are pleased to know that you are happy with our system & service. Should you have any questions, please feel free to contact us. We are open 7 days a week, from 9AM to Midnight, EST. Best Ragards Jon S. SimpliSafe, Inc. 1-888-957-4675"
Ann R.
Oct 2018
They are very reasonable and they care. They send parts if anything is ever broken. They trust their customers, stay on the phone with you as long as is needed and their customer service is just exceptional. I would highly recommend them.
Response from SimpliSafe Home Security
"Hello [Member Name Removed], I'm glad you have had a great experience with us! We love any sort of feedback that we receive so you're review is much appreciated. If you have any questions whatsoever, please feel free to give us a call! We are open from 9am - 12am Midnight EST 7 days a week. I hope you have a great day! Regards, David SimpliSafe, Inc. Live. Safely 1-888-957-4675"
Joe M.
Sep 2018
Very well.
Gretchen T.
Aug 2018
They were not able to help.. Said that is as loud as it gets and I have had people over and they also have an issue with that.
Response from SimpliSafe Home Security
"Hello [Member Name Removed], Thank you for choosing SimpliSafe! We appreciate you taking the time out of your day to provide us with this review. I know that you've had issue with the volume of the door chime not being loud enough. While there is an option to adjust the volume of your door chimes between Low, Medium, and High, I understand if the High setting is not sufficient enough to fit your needs. Unfortunately, outside of adjusting the volume setting, there isn't really any other way to increase the sound of the door chime. We did just release the All New SimpliSafe earlier this year. This new system has some additional customization which allows the door chimes to be mimicked by the auxiliary siren as well. This would allow you to have the door chimes sound in two different locations in your home. Now I'm not trying to tell you to upgrade to the new system, I'm just letting you know of that option. If you need additional technical support or would like to learn more about the all new SimpliSafe Home Security System, please feel free to give us a call and anyone here would be more than happy to help. We are open 7 days a week, 9AM - Midnight EST. Thank you and as always, have a wonderful day! Best, Jon S. SimpliSafe, Inc. Live. Safely 1-888-95-SIMPL(1-888-957-4675)"
Susan G.
Jun 2018
Great! Self-install items are simple. Website is clear and organized. App is easy and substitutes for a key fob. Customer service is US based, very helpful and professional. Monitoring with a human operator is prompt. Just added an interior camera, too! There is a monthly fee at different levels. I pay about $25 for the monitored service. There are lesser services/fees.
Response from SimpliSafe Home Security
"Hello [Member Name Removed], I'm glad you have had a great experience with us! We love any sort of feedback that we receive so you're review is much appreciated. If you have any questions whatsoever, please feel free to give us a call! We are open from 9am - 12am Midnight EST 7 days a week. I hope you have a great day! Regards, Gregory SimpliSafe, Inc. Live. Safely 1-888-957-4675"
John R.
Jun 2018
It was self install. Directions were clear and installation went fine.
Response from SimpliSafe Home Security
"Hello [Member Name Removed], I'm very happy to hear that you're satisfied with our system! We pride ourselves on making everything go as smoothly as possible. If you have any further questions please feel free to give us a call! We are open 7 days a week from 9am-12am Midnight EST. I hope you have a great day! Regards, Gregory SimpliSafe, Inc. Live. Safely 1-888-957-4675"
Ron B.
May 2018
Self-installed, went well.
Victor M.
May 2018
Simplisafe is self-install. Very easy to set up, however, if you have to call for assistance be prepared to wait.
TOM G.
May 2018
OK. Was more complicated and took longer than planned, but satisfied with results.
Response from SimpliSafe Home Security
"Hello [Member Name Removed], Thank you for choosing SimpliSafe! We appreciate you taking the time out of your day to provide us with this review. We are happy to hear that you were satisfied with the results of your SimpliSafe system. If you need additional technical support or have any questions, please feel free to give us a call and any representative here will be more than happy to help you. We are open 7 days a week, 9AM - Midnight EST. Thank you and as always, have a wonderful day! Best, Kathy SimpliSafe, Inc. Live. Safely 1-888-95-SIMPL(1-888-957-4675)"
David S.
May 2018
Easy to install. Connected to local police & fire. Can turn it on & off remotely. Wish I had purchased the cameras. Next purchase. I had this in a house I was selling in Michigan & it was good to know that everything was secure, and added a benefit for selling the house.
Response from SimpliSafe Home Security
"Hello [Member Name Removed], Thank you for choosing SimpliSafe! We appreciate you taking the time out of your day to provide us with this review. We are happy to hear that you found the system easy to install. Our no contract monthly monitoring plan starts at $14.99 and comes with no hidden fees if you decide to cancel or suspend your service. If you find that you need help during your next purchase or have additional questions, please feel free to give us a call and any representative here will be more than happy to help you. We are open 7 days a week, 9AM - Midnight EST. Thank you and as always, have a wonderful day! Best, Kathy SimpliSafe, Inc. Live. Safely 1-888-95-SIMPL(1-888-957-4675)"
Margaret M.
Apr 2018
Adequate. Not enough detail about how the system works before purchasing.
Response from SimpliSafe Home Security
"Hello [Member Name Removed], Thank you for choosing SimpliSafe! We appreciate you taking the time out of your day to provide us with this review. We appreciate the feedback as it will help us improve the customer learning experience on our website. We currently have various resources available online. The SimpliSafe Help center contains frequently asked questions. The User Forum contains questions and concerns from our customers. If you need additional technical support or would like to learn more about your SimpliSafe Home Security System, please feel free to give us a call and anyone here would be more than happy to help. We are open 7 days a week, 9AM - Midnight EST. Thank you and as always, have a wonderful day! Best, Kathy SimpliSafe, Inc. Live. Safely 1-888-95-SIMPL(1-888-957-4675)"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
SimpliSafe Home Security is currently rated 4.8 overall out of 5.
No, SimpliSafe Home Security does not offer free project estimates.
No, SimpliSafe Home Security does not offer eco-friendly accreditations.
No, SimpliSafe Home Security does not offer a senior discount.
No, SimpliSafe Home Security does not offer emergency services.
No, SimpliSafe Home Security does not offer warranties.