Get matched with top water softener pros in Acoma Pueblo, NM

"When we found Winsupply, my pregnant wife and I were extremely excited. Showroom looked great and they had large selection of amazing product to choose from. Our sales person, Valentina, was amazing. An extreme pleasure to work with. Or so we thought. We received our order, which was everything for the kitchen and two bathrooms, complete renovation, and the only thing that was correct was the kitchen faucet and the bathtub. My wife and I were extremely adamant about the bathroom fixtures being matte black and the sales woman ordered all stainless steel. The kitchen sink was suppose to be center drain but we received right drain. We asked for 2 bathroom sinks and she ordered one. Almost the whole order was not entered correctly. Serves me right for trusting a charismatic, what we thought was a very diligent and caring sales person and not going over all the product codes with a fine tooth comb when we made the purchase. On the order form, there is only the product code with no description of the product. I just assumed she entered them correctly. So needless to say it was all our fault for not entering every product code from the manufacturer on the internet when we got home to make sure everything was correct. At no point was it the sales persons fault according to them. Then they tell me it will be an extra $600 if we want the stuff we thought we were ordering in matte black. I’m returning everything minus the tub and the rough in stuff because all that has already been installed and taking my business elsewhere and I strongly suggest you do the same. We are no longer able to move into our new home before my wife has our second child due to this negligence. I would give them zero stars if that was an option."

"I am beyond disappointed in this company. It has taken me everything to not post a review but I can’t allow myself to let it go. I should have filed a lawsuit and it haunts me and is detrimental to my mental health nearly everyday that I haven’t. Long story short they provided me a used system when I purchased a new one. It flooded my entire house ruining my flooring. I fought nail and tooth to get them to replace my flooring and when they did they went with flooring of their choice limiting the options despite being told for me to provide them SKUs. I absolutely hate the flooring and was told it would be done professionally. Instead they sent their personal workers who have no licensing him flooring and made them use their own personal tools. While doing the flooring my furniture was manhandled , not covered and got full of saw dust, personal belongings were broken and they left holes in my wall. They eventually patched the holes but was never painted over . There was no communication. When they told me to miss work to be around they wouldn’t show and then when ide bring a concern up Kyle was extremely rude and treated me as if the entire situation was my fault. In the end they had their workers rush the process. The trimming was left looking horrible and today is completely coming off the wall. I was told if my flooring was done right the first time it would have never got water damage yet two months after my washer hose came out and some water got on the floor. After immediately cleaning it up the flooring they placed warped immediately. I am so disgusted with this place and the way they handled the situation. I still want to sue but they had me sign a paper saying I won’t sue them. I should have never signed it. I had a huge lawsuit in my hands but I avoided it as I didn’t want to deal with it at the time . There’s so much about the process that was distressing such as even having to relocate my 92 year old grandfather as they left my home in disarray. TIL this day I hold so much frustration and disgust with the company and will never be happy with my home again unless I pay out my own pocket to replace everything . If there’s another company you can use and care about their customers please use them. Note that the arguement I got when I asked for floor replacement after they ruined my floor was I should be happy as they fired the guy. I hate the guy lost his job but it still didn’t fix my situation. Not sure if a lawsuit can still be filed since I signed that paper. I’ll likely seek legal counsel as it continues to haunt me."