Reviews
1.01 Reviews
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Kevin T.
Jun 2014
Auto Service
I was referred to Five J's by Baca Auto Repair who told me Five J's had the used Jeep 4.0 engine I needed "sitting on-hand". I was instructed to get there "ASAP because they have a really good motor" and I needed to get it before it was gone. I went and immediately purchase the motor. It took almost 2 months before I had the time to install the motor. During the installation process my mechanic chose to install a new water pump. Upon removal of the old pump a burnt, greasy, oily residue was discovered inside the "water jacket" area. My mechanic called me to come and inspect what was found. Upon seeing the oily matter inside the motor where it shouldn't be, it was recommended to return the motor to Five J's. When we got to Five J's I was told to drive to the back with the motor. Several employees surrounded my vehicle, looking at the oil deposits inside the motor. It was agreed the material inside the motor shouldn't be there, but the exact nature of the material was in-determinable. At this time a guy with a "Bandito's Motorcycle Club" (a local and notorious criminal motorcycle club, similar to the "H***'s Angels") insignia on his hat comes to my truck. This individual was glaring at me very threateningly. He removed the oil dipstick, declared there was no water mixed with oil there, so the motor must be fine. The sales manager Anthony Campos told me to follow him inside the store. He told me the motor was fine, and I would be paying a "20% re-stocking fee" of $181 to return the engine since it was "fine". I asked "What about the oil inside the water jacket?" He said "I don't know what that stuff is?" and due to no water being on the dipstick, they were charging me the re-stock fee. I said, "The vehicle that motor was in could have pulled out of Jiffy Lube and been immediately totaled, and that is purely fresh oil! What about what was found, not what wasn't found?" I was then told, "We don't care. Do you want your refund minus the re-stock fee?" I was NEVER OFFERED ANOTHER MOTOR. I was NEVER ADDRESSED AS 'SIR' EVEN ONCE. I was subjected to rude & suspicious treatment. My wife was told, "You want to turn that truck around?" without ever being addressed as "Miss, mam, madam" or ANYTHING POLITE. I referred this to BBB and was responded to by Five J's with, "Five J's does not need Mr. Tucker's business." That was the first time I was addressed to in a respectful fashion by Five J's. I HAVE NEVER BEEN TREATED SO BAD BY A BUSINESS IN MY LIFE! I feel like the whole motor purchase was a scam, starting at Baca's. I have NEVER written a review before this. The treatment I was subjected to, the arrogance, the rudeness, the intimidating behavior from employees and management, the complete absence of respect for a paying customer - I HAVE NEVER BEFORE EXPERIENCED, EVER. I would HIGHLY urge a boycott of this company, for your safety, as well as piece of mind.
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FAQ
Five J'S Auto Parts is currently rated 1.0 overall out of 5.
No, Five J'S Auto Parts does not offer free project estimates.
No, Five J'S Auto Parts does not offer eco-friendly accreditations.
No, Five J'S Auto Parts does not offer a senior discount.
No, Five J'S Auto Parts does not offer emergency services.
No, Five J'S Auto Parts does not offer warranties.