"We had an emergency when a valve under our sink broke. Eddie B came out immediately and fixed the problem. We've used them for various other services like installing a new kitchen sink and repairs to our air conditioner and heater. Their services never disappoint!!"

"I'm not fully moved into the home yet, but I will update when I am there permanently. The crew was very professional, worked diligently, cleaned up after every day of work (three day job--french drain expansion, two additional sump pumps installed, window drains into the sump pumps, pretty extensive job)."

"They came in with their team and went right to work. Only a portion of the basement needed to be waterproofed. They drilled out a 10-inch wide portion of the concrete floor, put stones, pipe, more stones and re-concreted that portion of the floor. Painted that wall with waterproof paint leaving me the rest of the painting to do (my choice). Drilled a hole at the bottom of each cinderblock which drained into a grey baseboard material which then drained into the pipe and flowed into the sump pump. Replaced the old basement window and placed concrete around it. Installed a sump pump, placed the pipe through the wall, placing the water exit pipe into a flower bed. Adding a circuit breaker dedicated to the sump pump. They described everything they were going to do prior to the job and everything they did at the completion of the job. Also, explaining how the sump pump worked. The total cost was $4200.00. The best part they cleaned up after. Oh and before they did anything they placed plastic all around so as not to ruin anything in the basement. I did not have to lift a finger."

"Scheduling was quick, the technician arrived on time and diagnosed the problem. They provided an estimate up front, and once agreed upon, proceeded to clear the window well drain pipe. Multiple wiffle balls later, they tested the drain and things were running well."

"We had them do a crawl space encapsulation along with a dehumidifier 2-3 years ago. They did a great job with the initial install, and have continued with excellent follow-up and maintenance calls since then. Great staff, professional approach."

"Excellent! After contacting Vaughan, a technician was at my home within 3 hours. Anthony was professional and very knowledgable. He carefully explained and showed us the problem. Within one day, the parts were ready and Anthony returned to repair and install the AC. The work progressed smoothly and we received updates throughout the repair. We couldn't have asked for a better experience!!!"

"Robert called within an hour and completed the job on the same day. I needed an outdoor spigot replacement."

"Fast Estimate , had many estimates from other companies and Waterproofing One was the best price for Us , Joe was very confident and knowledgeable and gave Us good suggestions for our leaking basement, the crew that installed the French drain inside were great, install looks very professional. I figured we’d have a mess to clean up after the install understandably. But wow they did an incredible job cleaning up afterwards. Not a speck, they even spent time cleaning off the driveway and front lawn. We have been through one major rain storm since the install and not a drip of water. So far so good , we are getting an expected 3” in the next 24 hours and it’s a relief to know I don’t have to stress about rain storms anymore!"

"We had a French drain installed and some wall repair work. The entire team was professional, courteous, and super helpful. They have a great deferred payment option and were aggressive with discounts. They accommodated our requests for additional covid mitigation protection without issue. Would highly recommend this company."

"From the initial phone call to the completion of the job Quality 1st provided top notch professional service. A couple points which makes this easy to write. Communication is key whether in person or via telephone and Q1 was exceptional in this regard at every point. Telephone conversations with customer services was pleasant and cordial, never rushed or snotty. Paul our salesman was here for quite a while answering questions and assessing our needs in the basement. Of only was he on time for our appointment he was about 10 minutes early too. The cost of this project was a good chunk of change for us but after too many times of shop-vac’ing water we knew it was time to bite the bullet and move forward with making life a little easier and not have the issue of when will we get water in the basement again hanging over our heads. I was impressed that Quality 1st uses their own products and has their own R&D facilities. As for the installation, enough cannot be said for the crew that was here. I got the call at 9am they would be here in 20 minutes and at 9:20 they were backing in my driveway. I met the foreman Mario and his 2 helpers. We went into the basement and they looked around and asked if I had any questions. We had almost everything out of the basement and what was left they covered in plastic. By 9:50am they were running the jackhammers. We have a 1,500 sqft ranch and these guys worked all day, they didn’t stop and worked their tails off. I can’t remember exactly when the jackhammer stopped but by 2 pm the channel was dug out and they were beginning to lay out for the channel that carries the water to the sump. About 4pm Kyle showed up to assess the job and see if I had any questions or concerns. We spoke about the job and we went downstairs to see the progress. He stayed on site for about 45 minutes after making sure I was comfortable with how the job was going. By 5:15 or so the job was completely finished. Before they left Mario went over everything regarding the sump system. As far as cleanup, this is a dusty job. Concrete dust is ultra fine and they did a fantastic job of not only sweeping but they also dusted off areas which were not covered in plastic. They left no mess to speak of., I was very satisfied with their work and attention to detail. It’s easy to nitpick any job at anytime and there is nothing I would call them out on. Finally as for the functionality of the sump system I wish I had a comment on that at this time. We’ve lived in our house for 25 years and until around Thanksgiving of this year (2018) we’ve only had water about 4 times. Between Thanksgiving (2018) and New Years (2019) we got slammed 4 times and nothing since. With the symptoms of how our basement got water, I feel comfortable with the system Quality 1st installed and am confident they will stand behind their work and warranty. We’re also happy this is transferable to the next homeowner when we sell the house and it is an excellent selling point when the time comes."