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THE GROUT DOCTOR

Founded 1992 • With Angi since October 1999

8 EMPLOYEES. NO TRAVEL CHARGES. CHARGES FLAT RATE. NO SUBS. ASK ABOUT ANGIE'S LIST DISCOUNT. ADDITIONAL PH#: (704)763-1220.

Amenities

Free Estimates
yes
Warranties
ask for details
Senior Discount
10%
Eco-Friendly Accreditations
No
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.8

(366) Verified Reviews

Showing 1-25 of 366 reviews
Mike S.
5.0
09/13/2018
Larry came and gave us an estimate to regrout and seal our shower floor and jacuzzi area. Additionally, he gave estimates to clean and color- tint the current bathroom floor that did not need actual regrouting. Morgan, the technician, arrived promptly a week later to do the job with another employee. He spent at least 6 hours doing a beautiful job in the Master bathroom. When completed, it looked brand new. He recaulked and resiliconed the base areas and was very thorough with all we had discussed. We are very happy with the results and plan to possibly use them again in the upstairs bathrooms. Attached are before and after pics. Very happy with the professionalism and courtesy of this company. Thanks Larry and Morgan!
Description of Work
Regrouted and sealed our shower floor and jacuzzi area;
Category
ceramic tile
Elaine K.
5.0
04/12/2018
Great!! Arrived on time, professional, did an excellent job. Also regrouted the kitchen grout. Neat job, very, very good, would definitely recommend, and would certainly use again!!
Description of Work
regrout bathroom tile floor
Category
ceramic tile
Elaine K.
5.0
01/10/2018
Very well, very professional. They did a fabulous job, looks like new!! Would definitely use again!!
Description of Work
Master bathroom shower needed regretting
Category
ceramic tile
Leigh B.
5.0
06/26/2017
Very smooth and pleased. They responded quickly, did the estimate quickly, and the work was done efficiently and well. I'll call them for future tile work and will recommend to my real estate clients as well!
Description of Work
Our travertine tile in the master bath needed grout repair and sealing.
Category
ceramic tile
Wendy H.
5.0
05/04/2017
They were very nice and professional. Shower looked great.
Description of Work
Regrout my shower
Category
ceramic tile
Ariane C.
5.0
04/08/2017
The service techniciann who came out was professional, we reviewed what was going to be done and he completed everything then went over the work with me. The work was fairly priced, and our tile looks great! Our master bath is very large, they did a great job of matching our colored grout.
Description of Work
The Grout Doctor cleaned and sealed two ceramic tile bathrooms, and repaired some Grout cracks. I should note that we have a very large master bath, so it was a lot of tile!
Category
ceramic tile
Susan F.
5.0
02/21/2017
Tech did an awesome job! Grout looks beautiful now plus nice edging done with silicone. Cleaned up after themselves too! Would use them again!
Description of Work
One large stand-alone shower and one tub with shower-both needed regrouting.
Category
ceramic tile
Brian L.
1.0
11/21/2016
I've received no response to my voicemails or my web form. Perhaps I'm not in their service area, but a courtesy call or email to let me know would've been nice.
Description of Work
Left several voicemails and even filled out their website form to try to get an estimate to clean and repair some tile work in my kitchen.
Category
ceramic tile, floor cleaning
MARY B.
5.0
10/17/2016
We were ready to rip out our ugly kitchen tile when we purchased our home. We decided to have it professionally cleaned first hoping that it was just ground in dirt over the years. When the Grout Doctor came out, they said they could actually change the color of the grout in addition to cleaning the tile. We thought it would be worth trying since the existing grout was a much darker color than the tile. The technician worked with us to choose a color that was closer to the tile color and it looks absolutely great!!! Changing the grout color was all it took to make the floor look up to date and we are so glad we didn't go to the expense and headache of removing the tile. We also had this done in one bathroom and it turned out great as well. We thought the price was a little high but it sure is less than replacing the tile. I would highly recommend The a Grout Doctor and plan to use them again to recolor my shower grout.
Description of Work
Tile/grout cleaning
Category
floor cleaning
Karen H.
5.0
10/10/2016
Very well. Work was completed in a timely manner. Floors and shower look sparkling clean now. Before when I mopped the floors and scrubbed the shower, they still didn't look as clean as they did when they were new. Now the tile looks like it did when it was installed 15 years ago. Wish I had had it done sooner!
Description of Work
Clean and reseal grout on mudroom floor. Clean and replace grout on kitchen floor. Clean and reseal grout on bathroom floor. Clean and replace water-damaged grout in walk-in shower.
Category
ceramic tile, flooring contractor, floor cleaning
Chuck S.
5.0
09/15/2016
On time arrival and am very pleased with results. He did a great job of cleaning up.
Description of Work
Replace grout in shower and tub
Category
ceramic tile
Matt M.
5.0
08/15/2016
went great, on-time, courteous and great work
Description of Work
clean, grout and seal master bath / shower
Category
ceramic tile, floor cleaning
Diann C.
5.0
07/22/2016
Perfectly. Technicians were prompt, professional and did an outstanding job.
Description of Work
Grout replacement, cleaning and caulking of three bathrooms including shower, tubs and floors. Shower looks like new!
Category
ceramic tile, floor cleaning
MARTHA D & JOHN B.
5.0
04/18/2016
The service was excellent. They were timely in making an initial inspection. They were timely and efficient in doing the actual work, and the cost was very reasonable.
Description of Work
They repaired some grout problems in our shower and then cleaned and sealed the tile.
Category
ceramic tile
Bonnie B.
5.0
02/21/2016
The installer was great. Well mannered, polite. Worked quietly. The work came out great and he explained everything really well. It took significantly less time than originally projected so that was a plus.
Description of Work
Regrouted Master Bath Shower
Category
ceramic tile
Melissa B.
1.0
02/01/2016
Did not connect, no services rendered.
Description of Work
I called the Grout Doctor 2-3 years ago for a quote on cleaning tile grout in my kitchen and master bath. They were prompt and the fee for cleaning was reasonable. I unfortunately at that time did not go forward with that. I attempted to reconnect with The Grout Doctor in late January 2016. Feedback for TGD, nobody ever answers your phone. Voicemail is bad business. I received one callback a day later but I was on another call and could not switch over. I returned the call, voicemail. I called at the end of the week, voicemail. I called again on Feb 1, voicemail. It's a shame, based on my previous experience I was more than prepared to go forward provided a new estimate. Based on complete lack of response, I'm unsure how they can stay in business. If you manage to get through I hope your experience is prompt and good.
Category
ceramic tile
JENNIFER B.
3.0
01/30/2016
Well the initial work was fine, or so I thought. It is now January and the grout that was replaced in September is starting to crack and come apart. I have tried calling three times to absolutely no avail. No one calls back, I leave detailed messages (they ask you to repeat your number two times, carefully, which I do) and I just get no response. I really have to wonder at their business practices. I liked Larry and he gave me a decent estimate (he did not do the work, a younger guy came to do the work when the time came) but really this reflects very poorly on them. They will not be getting repeat business from me nor will they get any referrals to my neighbors and friends.
Description of Work
Repaired and replaced grout in travertine shower.
Category
ceramic tile
John W.
5.0
12/17/2015
Kenny arrived at 0800 and went right to work. He removed the grout in the shower area and the deck around the tub, these areas were regrouted. Then the grout was cleaned on the floor, then the whole area was sealed. Great job! We will use them again.
Description of Work
regrout shower and tub deck, clean grout on floor
Category
ceramic tile, floor cleaning
Karen W.
5.0
11/29/2015
Our grout specialists showed up on time, worked all day and did an excellent job. He scrapped out all the old grout in a full bath and then replaced it with fresh grout.
Description of Work
The Grout Dr. replaced all the tired grout in a full bath. They did and excellent job and I'm planning to use them again for another bathroom.
Category
ceramic tile, home remodeling
BARBARA R.
5.0
11/13/2015
PROFESSIONAL, PUNCTUAL, CLEAN-UP WAS GREAT!
Description of Work
REGROUT AND SEAL THE TILE IN THE BATHOROOM SHOWER AND TUB AREA.
Category
ceramic tile
Cheryl F.
5.0
09/23/2015
They arrived on time, responded to all requests and in a positive manner, and did wonderful work. The tile and grout actually looks new! I decided to add the baths after scheduling and they completed that with no problem. Very professional!
Description of Work
Cleaned, repaired, sealed grout in kitchen, den and 3 bathrooms!
Category
ceramic tile
Angie P.
5.0
08/21/2015
Grout Doctor was very professional and arrived on time and began work immediately. The guys worked on their hands and knees for hours to get my kitchen and laundry room floor looking brand new again. They were very good in explaining the entire process and even repaired a few cracked and damaged grout lines. They also provided advice on the best way to continue to clean tile and grout--water and vinegar. I appreciated this advice and it will go a long way to help continue to keep my tile and grout looking brand new.
Description of Work
Grout Doctor cleaned tile and grout, stained grout, sealed grout and tile and repaired a few damaged/cracked grout lines.
Category
ceramic tile, flooring contractor, floor cleaning
Elizabeth W.
5.0
08/21/2015
Provided a fair quote, and gave us options about repairing some damaged tiles in our shower. The work was done quickly and the shower looks like new, I highly recommend them.
Description of Work
Repair and regrout shower
Category
ceramic tile
Jean C.
1.0
08/12/2015
It went horrible horrible, horrible!!! After waiting weeks for service, a young man (very nice) and obviously inexperienced showed up to perform the shower work. The work that was done, was done by a complete novice, was shoddy and unprofessional. In addition I gave the Estimater Larry White the exact color of the grout I needed for this is a 3 year old and expensive bathroom remodel, at the time of the estimate he said he could easily get the color. The final job: the caulk beads were large (varied from 1/2" to 3/4") and messy and not uniform .On the corners he went over the old caulk, and low and behold after the whole job was done, were were told by this young man he couldn't find our color Alabaster (a very pale gray, almost an off white) at Lowes used a dark gray which look AWFUL!!!! Hello go to a tile supply place they all have it. Called Larry White and tried to tell him of this experience and quality, only to be screamed at by him. He refused to stand behind his work. He said he sent his most experienced person, ( this young man couldn't be more that 22-23) and NO WAY WAS HE EXPERIENCED!!! I could do a better job myself with one eye! $285.00 FOR A 2 HOUR JOB THAT COULD HAVE BEEN DONE BY ANYONE AND SHODDY WORK? DO NOT USE, BUYER BEWARE!! I wish I could upload photos, no where to do so
Description of Work
Remove old caulk and re-caulk the corners and edges of a 3 x 5 Shower expansion Joints and floor.Seal Grout, Silicone areas
Category
ceramic tile, handyman service, home remodeling
Stuart O.
5.0
07/18/2015
I have one word for The Grout Dr...........WOW!!! They were on time, quiet, and did an amazing job. My 25 year old tile and grout looks like brand new.
Description of Work
They cleaned the tile and grout and then they sealed the grout.
Category
ceramic tile

Phone

Address

12115 Windfall Place

Pineville, NC 28134

Other Information

Services offered

GROUT CLEANING & SEALING, GROUT STAINING/RECOLORING, GROUT & TILE REPAIR, REGROUT & RECAULK, CLEAN & SEAL GRANITE COUNTERTOPS & OTHER NATURAL STONES, SHOWER REPAIR AND REBUILD. SMALL JOB TILE INSTALLATIONS.

Services not offered

LARGE SCALE CONTRACTING INSTALLATIONS BUT REFERRALS OFFERED.

Payment options

Check
Visa
MasterCard

FAQ

THE GROUT DOCTOR is currently rated 4.8 overall out of 5.

THE GROUT DOCTOR is open:

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

THE GROUT DOCTOR accepts the following forms of payment: Check, Visa, MasterCard

Yes, THE GROUT DOCTOR offers free project estimates.

No, THE GROUT DOCTOR does not offer eco-friendly accreditations.

No, THE GROUT DOCTOR does not offer a senior discount.

No, THE GROUT DOCTOR does not offer warranties.

THE GROUT DOCTOR offers the following services: GROUT CLEANING & SEALING, GROUT STAINING/RECOLORING, GROUT & TILE REPAIR, REGROUT & RECAULK, CLEAN & SEAL GRANITE COUNTERTOPS & OTHER NATURAL STONES, SHOWER REPAIR AND REBUILD. SMALL JOB TILE INSTALLATIONS.

LARGE SCALE CONTRACTING INSTALLATIONS BUT REFERRALS OFFERED.

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