Get matched with top small appliance repair technicians in Moncure, NC

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

""Alem and his associate did an excellent job installing an ADA-compliant handicap ramp, ensuring it met all required standards to pass inspection. Despite some challenges along the way, we maintained clear communication and worked efficiently to complete the project on time and to specifications.""

"I had an appointment set up and no one showed, When we tried to call and text no one responded called several times without a response Finally got a response i was told they had a lot of clients and he forgot my appointment then he hung up on me. . DO NOT use this company, save yourself time and and do your research."

"These technician is assigned to diagnose refrigerator ice maker issue. He came in other day to diagnose the issue. He hardly stayed 5 mins and said we need to switch off the refrigerator for 24 hours before he can diagnose the issue. He said he will come back on wednesday morning hours to diagnose the issue. But he updated the warranty company saying it product issue and should be covered under product warranty. Why these technicians are so dishonest on this, and i have seen technicians doing these for last couple of claim request."

"Paid nearly $150 for the tech to come out and tell me that they’d ordered the wrong part for my dishwasher. Weeks later I’m being hounded for an additional $50 as a restocking fee for the wrong part they ordered. Definitely using someone else next time."

"5/23/25 Do not use these people, they installed my AC unit last year. They scheduled me three times to come service my unit and each time they didn't show up. I called and left a message for the supervisor to give me a call back and they never did."