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"Good installation, new unit works well."

"I contacted Duggins, in addition to numerous other heating and cooling companies, to obtain an estimate on replacing my entire HVAC duct system.  Having had some issues with it over recent years and doing quite a bit of research, we knew we were ready for better insulated flex duct, better air quality, and a more comfortably conditioned second story in our Cape Cod home.

David Mitchell was my service consultant.  He was very patient and thoughtful when responding to any of my questions, as well as providing thorough responses.  He listened to the issues that I told him we wanted to address, and very adequately proposed possible solutions.  He did not try to 'sell' me on anything I wasn't conveying I wanted, and offered his professional opinion on how to achieve my desired outcome.  Once provided with the final proposal, I was very pleased.  It came in quite a lot lower than the #2 company I was also considering.

My only additional consideration was to be assured that there would be no possibility of any sort of contaminant(s) left within my duct system / heating and cooling unit.  I had done some research on this issue, and David was more then willing to look over some internet links I sent to him regarding EPA approved sanitation products, etc.  To address these concerns, Duggins sub-contracted with The Duct Doctor to come on site to sanitize the one return box they were unable to replace, in addition to the blower, coil, etc.  I was not only very pleased that they made the effort to do this, which ultimately won them my business, but I was also very impressed with Jim Gehling, of Duct Doctor of the Triad.

The crew of three technicians that completed my job were timely, polite, and efficient.  They were thorough, cleaned up after themselves, and went to fairly great lengths to assure that my flex duct that ran through a chase to the second-story was completely removed and replaced.  Instead of cutting a whole into my wall, one of them was very resourceful and created a sort of internal ladder to access the chase, then climbing up inside to cut a whole slightly larger through the floor above so that they could pull the new flex duct down into the crawl space.  This saved me the additional work of replacing / repairing drywall!

I was VERY please with the estimate, the crew, and the work that was completed.  I will likely be switching my seasonal inspection contract over to them.  I would not hesitate to recommend Duggins Heating and Cooling to anyone. . ."

"Vendor install a Honeywell 7200 series thermostat in my new home, but I decided to upgrade to a 6580 WiFi unit. I did all the work myself but couldn't get the A/C to work. I called Honey well who referrred me to Enhanced Heating and A/C. I called them at 3:45 PM on a Friday afternoon and got a live person who said someone will call me back after I presented the problem I had. Around 4 PM I got a call from Sean who helped me out with the wiring and the A/C is now working."

"You won’t go wrong hiring this company. Everyone makes you feel that you are the most important customer they have. They explain tings to you. If you don’t call and use them You know what you will be missing."

"We used Pro Plumbing twice, once for service and a second time to replace my water heater. Both times they were prompt and professional. The service fee for just coming out to troubleshoot was inexpensive, which was greatly appreciated. For the installation of my water heater, their rates were competitive with other plumbers in the area. The service tech (Fletcher) was knowledgeable and explained everything in detailed. He was also patient while I asked him loads of questions, and he offered me lots of options for units and how he could install them to fit our tight closet. Everything seems to be working great (it has been about 6 weeks)! I would definitely hire them again."

"Once’s again, Hire Jose for another Job I had and can’t but say his the type of professional you need for any Job he is honest will tell you if he can’t get something done but everything that he does know he does it right takes his time and explain everything of the process of why he does what he does to best understand what’s being done his more then a handyman his a great persone will try to help out to fit your situation and very understandable. Will def be hiring him for all my projects.5 star pro ⭐️⭐️⭐️⭐️⭐️"

"Excellent! I was in a bind because my air conditioner went out and I really wanted to at least get a ceiling fan installed so I could survive the heat. Gerald responded immediately, was extremely professional and knowledgeable. He was patient with me and my lack of knowledge. He explained things to me as he went along. He did such an excellent job installing the ceiling fan that I had him install a new light fixture as well. I will definitely be having him come back out to install some recessed lights in my kitchen. I can not recommend him more highly! He takes pride in his work and is a man of his word! Hire him. You won’t regret it. I sure don’t!"

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I called James at 8:20 am Saturday morning. He said he had two others ahead of me but would be at my house at 1:00 pm. He called at 12:50 to tell me he would be here in 5 minutes. He arrived at 12:55. What a pleasure to have someone show up on time, For the next 3+ hours, James worked on all three of my computers. The first computer had 6 viruses which were downloaded when we tried to download an internet game. James removed the viruses, showed me how to prevent this from happening in the future, and then correctly installed the internet game. IN addition, he updated all programs, removed unnecessary programs, and installed

new programs to improve the quality. Jim then did the same work on my other two computers, one of which was found to have 232 viruses.
I am not computer literate; therefore, I cannot recall the details of additional work James did on all 3 computers. All I know is the computers are running smoothly and quickly. The cost was very reasonable.
I will use James in the future, and highly recommend him to others.
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The pressure washing was complete and thorough.  It was neither rushed nor haphazard.  Inclement weather required that Mike stand down for several days, but at the first opportunity he and his crew of five experienced painters arrived on the job.  This rather surprised me because on five different house painting occasions (here and elsewhere) one painter and his assistant took several days, even weeks to do the job. This large crew began and completed the job in one day. One day!

Anyway, this crew of five immediately fell to, with some painting door trim, some painting window trim, some painting the tall wooden chimney and the others on the house proper.  I can think of several words to describe these craftsmen.  They all were personable, neat, workman-like, courteous, and appeared to be having fun.  In a word they were gentlemen.

A note about our house.  It is a pseudo log cabin common in this area of the North Carolina mountains.  The logs consist of rectangular 6"x12" pine painted grey and separated by a 3" white "plastic" chinking material.  This repetitive separation of colors made their job difficult and slow.  Use of painter's tape was inappropriate so every color separation had to be accomplished by hand... and this was done magnificently. Their thoroughness can be illustrated by their treatment of the chinking.  Since its original application in the late 90's it had never been painted.  So imagine our surprise when Mike and the crew painted the chinking with a brilliant white concrete stain. Made it look like new, added hours to their job and beauty to our home.

I called Mike for an estimate and he responded promptly. Since I am wheelchair-bound my son went over what we needed. Not only did this estimate include the work, but all paint and all other materials. After reviewing the job an estimate was provided the same day.  It was several hundreds of dollars cheaper than the next lowest estimate. Incidentally, door weather stripping was repairable and paintable, however Mike chose to replace it with new.  This was not included in his original estimate, but he refused to accept additional compensation. He stuck to his initial estimate--to the penny.

After accepting  the estimate we were placed on Mikes work schedule. He called before arriving for pressure washing and painting As stated rainy weather delayed painting, but this was a necessary delay.  There is no complaint about responsiveness or punctuality.  Mike responded promptly and came when he said he would. Can't ask for better than that.

As to quality of work, it is superb.  I am unable to view the entire house, but three highly critical individuals have gone over  every square foot.  These are my wife, my son and his wife.  All were extremely pleased.  And believe me, if my wife and daughter-in-law aren't happy, no one is happy. They found no fault with anything.  No trampled flowers.  No missed spots.  No sloppy work.. And very important,  a complete and proper clean up. My wife says that the crew seemed to do their best to please and that the house looks better than it did when new.

In short, these guys were complete professionals.  Mike  showed his trustworthiness and I would feel no qualms about referring him to anyone. We have nothing but compliments for Mike's Painting and Pressure Washing.

Dr. Bart Purvis

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