Get matched with top water heater pros in Fremont, NC

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Work has been scheduled for early in 2019, but they could not have been more helpful and professional in explaining our options, how our home would get the most out of the panels, and how much we are likely to save. They were explicit about costs and available rebates. We were instructed to apply for a rebate from our local energy supplier and they literally walked us through the time specific rebate procedure. We made some minor changes to their standard contract and they accepted those changes without question. I can only assume their work will be up to these standards when we do the actual installation."

"They are always on time, helpful and considerate."

"My husband and I came home from visiting family over the holidays to a busted pipe in our basement. It was the main water line coming into the house. There was a river coming out of our garage and 3 inches of water in our basement. Not exactly what you want to come home to from being on the road for 10 days. Next day I called Pro-Worker and someone was sent right away to assess the damage. Steve was great and within 20 minutes I had a reasonable quote. Next day Steve came back with an excavator to dig up and fix the pipe. Leading up to Steve's arrival, I was kept in the loop of the estimated time of arrival. We had called other commercial names in town. One gave us a quote 4 times greater. Told us it would take half a day and a crew of men to complete. A couple of others told us they couldn't get to us until the end of the week, even though we told them we had absolutely no running water. Pro Worker/Steve came with one other guy and was done in just a couple of hours. As you can tell by the length of this post, I can't say enough great things about Pro Worker. We would definitely use them again and suggest them to anyone!"

"excellent work"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"Our neighbor in the condo below ours reported water leaking into the ceiling of her kitchen. We contacted RotoRooter Fayetteville (aka Kowkowski Plumbing) to detect and repair the source of the leak. Jay Jackson arrived (late) on 6/16/2022. He inspected our neighbor's kitchen ceiling as well as every plumbing fixture in our unit (kitchen sink, dishwasher, all of the bathroom fixtures and connections in the laundry room). He could not find any standing water or evidence of a leak in our condo so he contacted his office for additional assistance. His supervisor and additional technicians responded. After reviewing the situation they decided the only way to find the leak would be to: "remove ceiling in downstairs apt to find leak from apt above". It was the end of the day and we were told that before any work could/would be done they required a deposit of $2500 up front. Work would not begin until the following afternoon (6/17/22) at the earliest. When Jay Jackson arrived on that date he wanted me to sign an open ended contract with multiple blank (incomplete) sections that referred to binding terms on a water mitigation agreement (supposedly attached). The mitigation agreement had never been proposed, discussed or reviewed. It was not attached nor was one available. Jay Jackson could not answer any questions. His supervisor (Michael?), was upset by my questions and unwilling to give me an explanation for performing "restoration work" before locating and repairing the leak. He was rude, argumentative and forgot he was dealing with a consumer of the product his business provides. At this point we decided to exercise our perogative to employ a different plumber. We informed Jay of our decision. We also contacted his office. We asked them to refund our deposit, less any service charge for their inspection ($218.28!!!), which had not been quoted previously. Buyer beware! Not all franchise companies stand up to the service you expect with "name recognition". We cannot, in good faith, recommend this company."