Get matched with top appliance repair pros in Elon, NC

"Mike was prompt, respectful and very professional. He quickly diagnosed the problem with the refrigerator/freezer and got it fixed and working properly again Highly recommended"

"Justin was amazing! He came in very professional and explained the entire issue and process for my washer. He literally fixed it in about 15 minutes! I will definitely hire him again if needed!"

"I hired Neli over a week period for 3 different appliances, my dryer, washing machine, dishwasher, and even kitchen sink! I had a fantastic experience: 1. I fixed my dryer with Thomas' excellent remote guidance, changing the timer and the switch! Fabulous guidance Thomas, with lots of money saved! I learned a lot in the process. 2. I determined that there was no dishwasher leak and in the process learned how to check for leaks and trouble shoot for some common repair issues. It cost $40.00 but as I had some water on the floor, I was ready to get a new dishwasher. Now, I am confident that it wasn't a leak and caused by putting in the dishes in a funny manner and not a repair issue. I am using the dishwasher now again with no problem. 3. I determined with Thomas' help that the washing machine had a major problem and could have spun out of control into my wall....no question, it was time to get a new washing machine! This was a well spent $40.00--I even got Thomas advice on purchasing a new washing machine and what to look for. 4. I checked the drainage on my kitchen sink and learned how to empty out the "trap" and that most likely, I am okay, but what to swap out if I have continuing issues with slow drainage. In the end, I saved lots of money, gaining and learning valuable experience! Absolutely fabulous service!"

"Very conscientious, Made every effort to repair my dying refrigerator. Good communication regarding his availability and arrival to site"

"It went extremely well!! Shane was right on time, courteous, professional and finished the job in 3 hours - as planned!!"

"Contractor was selected by our home warranty company after paying our service fee. Contractor did come to diagnose the problem with our dishwasher. He called our home warranty company and the work was approved. Part was ordered. I received an email saying the part had arrived and to schedule an appointment on the contractors website. I scheduled the appointment and no one showed up at the scheduled time or the time allotted for a technician to show up. I called and emailed the contractor with no response. After about a week I spoke to the contractor and he apologized that I wasn't contacted about the part. Apparently the emailed I received was automated and that I should have waited until he contacted me to let me know that the part had arrived. He apologized again said that the part in question should arrive the next or the following day and that he would contact me. Fast forward two weeks and the same story. I would strongly encourage anyone that appreciates good customer service to not use Phoenix Appliance Repair our of McLeansville, NC."

"On 02/05/2024, T&C came to our home. At the home visit, they diagnosed our refrigerator's broken ice machine and stated that the cost, including the part and labor, totaled $605.90. The representative stated that we needed to pay the total cost up front because the company could not order the part without our payment. Sympathetic to the limitations of a small repair company, we chose to pay the above amount in full on 02/05/2024, the day the representative came to the home and diagnosed the issue regarding the broken ice machine. On 02/05/2024, we received the receipt via email re the item to our email address for $605.90 confirming our payment. Sometime in March, having not heard from the company regarding updates since the date we requested service for the item, we reached out to the merchant via phone call. When we asked what the status was of ordering the part and the expected repair date, we were told the part had not been ordered yet. During this phone call, we asked for a refund. From that day through May of 2024 (after FOUR months of our constant follow-ups, disputes with our credit card company, filings with the Better Business Bureau, etc.) T&C has STILL not issued us our refund. They also threatened to file restraining orders against us simply because we wanted a refund for services we paid for and did not receive. Our last two phone calls with this company were with the owner who was quite frankly belligerent and threatened to file a restraining order against us for following up with them regarding our refund. There are truly not enough words to describe how awful this company is. Use this company at your own risk. I fully anticipate that they will respond to this review with a variety of untruths as that is how they operate as you will hopefully see from their comments on other’s negative reviews."