Get matched with top air conditioning pros in Elon, NC

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"A" for techs work, knowledge, personality

"F" for charge for capacitor....Charged $179.00 for capacitor

      $6 to $7 on internet, $8 to $10 at Home Depot / Lowes, $5 to $15  on "Angie's List" ( 8 best out of 44 answers on....           How much  does it cost for a capacitor to be installed in a home AC unit? ) 

1093% markup on $15.00 part...

      Office Manager said that was a flat rate charge for that part which was changed out in less than 5 minutes. Had on truck because this was a very common, standard demand fix on AC units.  I told tech at installation that $179.00 sounded high for the capacitor.

Office Manager did not have a flat rate book in the office, said all books out in the field, so could not verify the charge.

100% markup on parts is standard on most industries, but I don't appreciate being taken for over 1000%

     

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"Heat pump actually needs to be replaced. Tech showed me video and testing he performed. And why my heat pump was not working. Got up to a cold house this morning. Tried everything I knew to get the house warmer. Called ARS, the scheduled tech and he showed up the same day. I will have to wait for new heat pump to come in. I am satisfied with service so far."

"Josh of Hurricane Air did a great job at a substantially less cost than my first quote. He was quick, efficient, and explained everything I needed to know. I would strongly recommend this pro."

"It was very much needed. Never had my air ducts cleaned before, a bit pricey but well worth it!"

"I contacted Duggins, in addition to numerous other heating and cooling companies, to obtain an estimate on replacing my entire HVAC duct system.  Having had some issues with it over recent years and doing quite a bit of research, we knew we were ready for better insulated flex duct, better air quality, and a more comfortably conditioned second story in our Cape Cod home.

David Mitchell was my service consultant.  He was very patient and thoughtful when responding to any of my questions, as well as providing thorough responses.  He listened to the issues that I told him we wanted to address, and very adequately proposed possible solutions.  He did not try to 'sell' me on anything I wasn't conveying I wanted, and offered his professional opinion on how to achieve my desired outcome.  Once provided with the final proposal, I was very pleased.  It came in quite a lot lower than the #2 company I was also considering.

My only additional consideration was to be assured that there would be no possibility of any sort of contaminant(s) left within my duct system / heating and cooling unit.  I had done some research on this issue, and David was more then willing to look over some internet links I sent to him regarding EPA approved sanitation products, etc.  To address these concerns, Duggins sub-contracted with The Duct Doctor to come on site to sanitize the one return box they were unable to replace, in addition to the blower, coil, etc.  I was not only very pleased that they made the effort to do this, which ultimately won them my business, but I was also very impressed with Jim Gehling, of Duct Doctor of the Triad.

The crew of three technicians that completed my job were timely, polite, and efficient.  They were thorough, cleaned up after themselves, and went to fairly great lengths to assure that my flex duct that ran through a chase to the second-story was completely removed and replaced.  Instead of cutting a whole into my wall, one of them was very resourceful and created a sort of internal ladder to access the chase, then climbing up inside to cut a whole slightly larger through the floor above so that they could pull the new flex duct down into the crawl space.  This saved me the additional work of replacing / repairing drywall!

I was VERY please with the estimate, the crew, and the work that was completed.  I will likely be switching my seasonal inspection contract over to them.  I would not hesitate to recommend Duggins Heating and Cooling to anyone. . ."

"The company is so helpful and actually cares about getting things right! AC works better than ever and I am ready for the summer now!"

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"We've been using this HVAC company at our restaurant, Curry and Noodle in Winston-Salem, and we couldn't be happier. Running a busy kitchen means our heating and cooling systems take a real beating, and Chris has been nothing short of amazing. He shows up on time, communicates clearly, and always makes sure everything is running perfectly before he leaves. It's rare to find someone who treats your business like it's their own — but that's exactly how Chris makes you feel. Highly recommend to any business owner in the area looking for reliable, honest HVAC service!"

"Their work quality was excellent, kind customer service. Their prices were very fair, overall it was a good experience and I would absolutely recommend them to anyone who asks! They do all kinds of services... from HVAC to repair, even carpentry work! This company is amazing, they really DO IT ALL, as their name itself implies... I needed a lot of help in my home, and this company provided stellar help."

"We came home on a Thursday evening and our Air Conditioning was not working. I called Quality HVAC/R hoping that someone would be able to come out the next morning. Ryland answered the phone and said that he would come out that evening. An hour later he was at my house. He checked a few things and figured out what the problem was. He fixed the problem and within 30 minutes our home was cooling down and becoming comfortable again. I recommend Quality HVAC/R to anyone who needs service of this kind!"