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"We were long-time customers of Knight having been Royal Maintenance Program subscribers for several years with our 14 year old, high efficiency furnace. From time to time they have said we needed repairs, some expensive. We paid the bills thinking the costs were legitimate. At the most recent visit (October 2020) one of their technicians came for a regular maintenance visit and said he had discovered a carbon monoxide leak and had to shut our H/Vac system down for safety reasons. He advised that our furnace was so old (14 years) that tracking down the leak would be very expensive and subsequent repairs would cost nearly as much as a new system. He recommended (several times) that their sales office contact us for a bid on a replacement furnace. I was suspicious and called another respected company in Springfield. After a lengthy inspection they said there was a small, intermittent carbon monoxide detection that seemed to be coming from an exhaust pipe with a comprised seal but they couldn't be certain that the heat exchanger wasn't leaking as well. Since that would require removing and replacing the exchanger they checked with the manufacturer and found that it had a lifetime warranty. This meant we could get a brand new exchanger for the price of the labor to install it. Final result was that it ended up costing us a few hundred dollars instead of many thousands that we would have spent on a new system if we had followed the tech's advice. This experience has made me question every service Knight ever performed for us and in the future we will be doing business elsewhere."

"Chris was prompt in contacting me, in supplying an estimate and with scheduling my project. He was very professional and obviously experienced at his craft. He arrived when he said he would and worked steadily. I am very pleased with the outcome. This job would have taken me a week and he completed it in less than a day! Excellent to work with."

"We used Cox Roofing to replace our roof, gutters and gutter guards. We were very impressed with their customer service and their work! Very professional from start to finish! Justin Bunch was amazing to work with! Very timely with his responses, respectful and informative. Archie and his crew were awesome too! Answered all my questions, showed up on time and did a very professional job. They were great to clean up everything and even used large magnets throughout the yard and drive to make sure nothing was left behind. We couldn’t be happier with our new roof. We highly recommended Cox Roofing!"

"4 stars because this is a good company I have done business in 25 years I've lived here. It's full basement 46yr old home, and I know every inch of the plumbing. I have sealed downstairs past issues from backflow and clogged drains. I know I have root problems if left untreated. I had a blockage that prevented flow to the outside drain, it was in the area between inside turn out and outside. I told the tech every detail of this, but he acted like I was more a hindrance to his process. He was not able to break into the blockage from outside and said it was the interior. He then walked around inside up and down in and out for 1/2 hrs before pulling a stool and snaking all the way down to the turn out without finding a plug. I just let him go at and finally said stop. I asked him to try from frt again, he was not reaching thru inside. He packed up and said my foundation sunk. I was charged $180 an hour 2.25 hours but he was here 1.6 hours. I pulled a large root ball out on my own"

"I own a 100-year-old craftsman and had a room requiring a flooring transition on my original wood floors, a closet door frame install, recessed lighting, and a fan installation. T & S went above and beyond. They looked for vintage flooring to match and customized the old-fashioned trim to match perfectly - no easy task b/c this trim and flooring type is no longer made. They smoothed and prepped the wall (plaster/lathe/wallpaper - difficult to work with) for me in areas not related to the lighting installation, knowing I’d be painting soon. Fast, friendly, and professional service. They were prepared with all supplies. They cleaned and organized the work space thoroughly before leaving every day they were there (2-3 days). They were responsive and straightforward throughout the project, gave helpful advice when I asked, and sought out ways to save me money. The transformation was major and i’m very happy with the results."

"Charlie did an excellent job repairing my acoustic ceilings. You cannot tell where he worked. They look like new. He also fixed some problems with the walls. He is quite capable and efficient and fit me in to his schedule quickly."

"A to Z came in and ran gas lines for my gas range (convert from electric). Very happy with scheduling, time the project took, and professionalism of plumber! A to Z also converted our wood burning fireplace into an infrared electric fireplace and custom built trim to hold the new fireplace in the opening. My husband and I are elderly and the wood fireplace was of no use to us due to the physical aspects of carrying wood and cleaning ash. The electric fireplace is the perfect solution to add warmth while keeping the utility bills low! We have had several home items addressed (electrical, plumbing, HVAC, handyman tasks) by this company and would highly recommend them for all your home needs!"