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"Aaron and his team were great to work with and very professional. I would highly recommend them to anyone."

"I bought two ProVia storm doors from Hoffman Weber, to be installed at a cost of just over $5000.00 for the pair. It’s an astronomical amount, but according to reviews, these were supposedly the best doors out there. I waited seven weeks for the doors to be delivered. My front door is acceptable as installed and works well, although the added “Art Glass” design looks pretty cheesy, as if I had added it to the pane of glass myself with a plastic paint pen, instead of having the decoration “professionally” applied. Hoffman Weber had no actual photos of the “art glass” decorations. I chose the design from line drawings only. On the other hand, the second door that I ordered is completely unacceptable, and I will be replacing it with a different door from a different company. The chief requirement for this door was that it be able to accommodate a pet door. I had lengthy discussions with the sales staff before agreeing to order the ProVia door, and I was assured that they could deliver what I needed. The first door delivered was a half-light door, although I was told that a custom ¾-light door would be sent with a pet door already installed. The door was sent back, seven weeks after it had been ordered. When Hoffman Weber contacted me with a new spec for reordering the door, I was told that ProVia could NOT provide what I asked for. At the time, I agreed to order a 3/4-light door without a pet door, and install an after market pet door myself. I waited another seven weeks for the replacement door to come in. However, when it arrived, it became apparent that this second door is completely unsuitable for installing a pet door. While it's called a 3/4 light door, it's actually more like a 7/8 light door, with the bottom panel being much too small to fit a pet door of any size. I asked before ordering this door what the dimensions of the bottom panel would be, stating that I’d need at least 16” of panel in which to put the pet door. I never received any response to my inquiry. The door was ordered in standard dimensions. It will not work for its intended purpose and will need to be replaced yet again. In addition, the window slide on the replacement door arrived broken, with a six inch strap of sharp, heavy metal protruding from the frame when the window was raised. After weeks of inquiries, ProVia eventually sent someone to fix the defect, but in the process of replacing the slide, made several cuts in the door frame. The door is back together and the window now slides up and down, but the structural integrity of the door has been compromised. The door also arrived with several nicks and scratches already present in the exterior paint, and with the wrong lock on the handleset. I communicated all this to my contact at Hoffman Weber, and have yet to have my concerns addressed. It has been nearly five months since I put in the original order, and I still do not have a back door that works for me. While I have paid off the balance of my contract, I am extremely unhappy with the service and the product that I have received."

"The crew arrived right on time and immediately set to work. The foreman went through the house with his infrared camera to find the locations of studs and blocks (boards between studs) and gave measurements to another guy outside, who marked these locations with black tape. Then they drilled holes into each cavity from outside (5/8" holes through the stucco). That was quite a noisy operation! Once the holes where drilled, they began filling with the foam from outside. One person was inside to see if the foam started to come through the inside. (We had one spot where a kitchen cabinet was built right up to the outside -- 100 year old house -- and they started to run the insulation into the cabinet! Quickly stopped and easily cleaned up.) They used drop-cloths outside to collect most of the excess foam (see photo) and did a pretty good job of cleaning up. They filled the holes and touched up with the paint we provided. I admit I was worried about having a lot of obvious patches showing up on the walls outside, but you really cannot tell unless you look quite close... except for a few areas where the wall is dirty. Those should disappear when I do a little wall washing this summer. Our drafty, 100-year-old house is much less drafty, definitely cozier, and noticeably quieter (the foam-filled walls deaden a lot of noise.) Looking forward to seeing how it effects my energy bill! The two photos show the back of the house during the job (see black tape and lines of foam between holes) and after (all cleaned up; patched holes not easy to spot.) I should note that this was all done in one snowy, 30 degree day."

"As everyone knows, it is awfully difficult to identify the cause of an intermittent failure. Usually, by the time the service tech arrives, the unit is working again. That said, living as we do in Minnesota, one canny abide an unreliable furnace in the dead of winter. So, I was extremely happy with the effort put forth by "Jim" of Owens to track down what was in need of repair. He was dogged in his pursuit of the solution, and I am confident once again in the operation of my boiler. Although Jim is our favorite, our family has had outstanding service from a number of Owens technicians, and I think that that says good things about the culture, training and overall quality of personnel at that company. None better in the Twin Cities."

"Competed project. Professional the entire time. Good products that they install. Just wish they would do a year later or two year later check up to see if everything is OK but it's hard to find help these days."