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"For a number of of years we deferred replacing the vinyl siding on our house that was poorly installed and had deteriorated horribly, but after our son and daughter-in-law had their home beautifully redone with Hardiboard siding installed by Craftsmen Home Improvements we knew it was our time. Based on my son’s experience and recommendation, we opted for CHI to install James Hardie siding and soffits and couldn’t be more satisfied with that decision. The work crew (Ray and Luis Nava) were fantastic in all ways; communication, skill and workmanship. They worked tirelessly and efficiently(even in some harsh winter temperatures) and always informed me of issues they encountered with our somewhat “wonky” house 😏 that they addressed with proper solutions. The end result is a stunning transformation of our house that only disappoints us that we didn’t do this sooner! Thank you CHI and especially Ray and his team!"

"Aaron and his team were great to work with and very professional. I would highly recommend them to anyone."

"I bought two ProVia storm doors from Hoffman Weber, to be installed at a cost of just over $5000.00 for the pair. It’s an astronomical amount, but according to reviews, these were supposedly the best doors out there. I waited seven weeks for the doors to be delivered. My front door is acceptable as installed and works well, although the added “Art Glass” design looks pretty cheesy, as if I had added it to the pane of glass myself with a plastic paint pen, instead of having the decoration “professionally” applied. Hoffman Weber had no actual photos of the “art glass” decorations. I chose the design from line drawings only. On the other hand, the second door that I ordered is completely unacceptable, and I will be replacing it with a different door from a different company. The chief requirement for this door was that it be able to accommodate a pet door. I had lengthy discussions with the sales staff before agreeing to order the ProVia door, and I was assured that they could deliver what I needed. The first door delivered was a half-light door, although I was told that a custom ¾-light door would be sent with a pet door already installed. The door was sent back, seven weeks after it had been ordered. When Hoffman Weber contacted me with a new spec for reordering the door, I was told that ProVia could NOT provide what I asked for. At the time, I agreed to order a 3/4-light door without a pet door, and install an after market pet door myself. I waited another seven weeks for the replacement door to come in. However, when it arrived, it became apparent that this second door is completely unsuitable for installing a pet door. While it's called a 3/4 light door, it's actually more like a 7/8 light door, with the bottom panel being much too small to fit a pet door of any size. I asked before ordering this door what the dimensions of the bottom panel would be, stating that I’d need at least 16” of panel in which to put the pet door. I never received any response to my inquiry. The door was ordered in standard dimensions. It will not work for its intended purpose and will need to be replaced yet again. In addition, the window slide on the replacement door arrived broken, with a six inch strap of sharp, heavy metal protruding from the frame when the window was raised. After weeks of inquiries, ProVia eventually sent someone to fix the defect, but in the process of replacing the slide, made several cuts in the door frame. The door is back together and the window now slides up and down, but the structural integrity of the door has been compromised. The door also arrived with several nicks and scratches already present in the exterior paint, and with the wrong lock on the handleset. I communicated all this to my contact at Hoffman Weber, and have yet to have my concerns addressed. It has been nearly five months since I put in the original order, and I still do not have a back door that works for me. While I have paid off the balance of my contract, I am extremely unhappy with the service and the product that I have received."

"The crew arrived right on time and immediately set to work. The foreman went through the house with his infrared camera to find the locations of studs and blocks (boards between studs) and gave measurements to another guy outside, who marked these locations with black tape. Then they drilled holes into each cavity from outside (5/8" holes through the stucco). That was quite a noisy operation! Once the holes where drilled, they began filling with the foam from outside. One person was inside to see if the foam started to come through the inside. (We had one spot where a kitchen cabinet was built right up to the outside -- 100 year old house -- and they started to run the insulation into the cabinet! Quickly stopped and easily cleaned up.) They used drop-cloths outside to collect most of the excess foam (see photo) and did a pretty good job of cleaning up. They filled the holes and touched up with the paint we provided. I admit I was worried about having a lot of obvious patches showing up on the walls outside, but you really cannot tell unless you look quite close... except for a few areas where the wall is dirty. Those should disappear when I do a little wall washing this summer. Our drafty, 100-year-old house is much less drafty, definitely cozier, and noticeably quieter (the foam-filled walls deaden a lot of noise.) Looking forward to seeing how it effects my energy bill! The two photos show the back of the house during the job (see black tape and lines of foam between holes) and after (all cleaned up; patched holes not easy to spot.) I should note that this was all done in one snowy, 30 degree day."

"Competed project. Professional the entire time. Good products that they install. Just wish they would do a year later or two year later check up to see if everything is OK but it's hard to find help these days."

"I will acknowledge that it was a bad year for storms and my repairs were not as significant as others but, once the contract was signed (July 27th) it felt like they had fallen off the edge of the earth. I hadn't heard from them for more than 6 wks for even an update as to when I might expect the work to get started. I was told that it was 'too hot' to do the roof and Sept would be a better time to do the job.Did they expect that I just fell off the turnip truck) I started calling as to when I could expect to have the job started/ Multiple VMs were left and went unanswered. Then in mid Oct. a trash bin showed up, shingles were delivered. The crew just showed up one day.. I could not converse with them as they didn't speak English. The clean up was poor at best. I had 2 tires with nails in them. When mowing the lawn. nails were being spit out. I had concerns about how the shingles were laying on the front roof and the damages to the gutters. In broken English I was told that the raised shingles were normal and over time they will lay flat. The gutters were repaired with a can of spray paint. Multiple VMs went unanswered. I started leaving voice messages to try and pin down a time frame as to when to expect the siding to be completed. Mid december, I spoke with the production lead, Eric. I expressed my frustration and anger at the lack of communication. Many 'I'm sorry and 'we're so busy' responses were given. Eric told me that I was on the schedule the 4th week in Jan. That week came and went. I started calling and leaving vms daily. The work crew showed up early Feb. It took them several days to complete siding on one wall. They didn't do clean up until they were done. I have a dog and 4 children that play in that area. As they were finishing, I noticed that the sample piece of siding that was removed in July had still not been replaced. Daily vms (total of 7) were left with no response.. I was finally able to get an office person to answer the phone on 2/12. I was told it was too cold to replace it until 2/14 when it gets warmer. Eric stated that he guarantees this. The day has come and gone and no phone call. (it is all of a 2 min job) My insurance company has asked me on 3 occasions to get the company to return their calls. Intelligent Design submitted their bills and used the wrong figures for the taxes. As far as I know, that call has not been returned to them."