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"On May 14th, I had an appointment to have my pre-season cooling inspection. I took a vacation day from work to sit at home and wait for their technician. I received a text during the day saying the tech was running behind and asking if I could re-schedule, I texted back saying I could not reschedule because I already took 8 hours off of work to sit and wait for them, I was then called at 3:00 and told they would not come. Although I understand things happen, this is the THIRD time they stood me up, 3 strikes and you're out!"

"I posted the desired work on Thumbtack, and received a response from North Central within a day. I appreciated that they gave an estimate of the cost in the response. I contacted them and was pleased with their response, and that they were available to do the work within a week. The owner, a master plumber and his son showed up at the scheduled time, had several suggestions, and completed the work quickly. I recommend they be contacted for any plumbing needs."

"Rob was great! The work was great and done quickly! I would hire again in the future."

"I had a pipe split in the basement ceiling in the evening. Fortunately I was home to shut off the water a few minutes after it started, but it created stains on an 8’ x 10’ section of the sheetrock ceiling. I envisioned needing to tear down the ceiling and it was difficult to figure out where the leak was coming from above the ceiling. The next morning I called Mark and he was able come over later that morning. He went out of his way to minimize the number of cuts he had to make and he gave me suggestions that I could follow to dry the water and fix the stains. He worked hard to minimize the mess that was created while cutting the sheetrock and locating the leak. He diagnosed and fixed the problem in a little over an hour and the bill was lower than I expected. With his suggestions, I’m able to do the rest of the work on my own. I will be contacting Aqueduct Plumbing for my future plumbing needs. Thank you Mark!"

"Work went ok, 40 days later pipes came apart and flooded kitchen floor. Willing to come by and fix problem would charge $195.00. Only guarantee work for 30 days. BUYER BEWARE!"

"Hello Tony, So we had xxxxxxxx come out and the following was discussed: 1. Because of the design of our home with the foyer and existing 2 levels what we “essentially” have is a two zone system. 2. If Countryside removes the zone system and dampeners we will have no heat in our lower level so they advise against that. 3. There was a way to give us a two zone system however because Countryside chose the layout the way they did there is no option to do anything different at this point. Short of a whole new system at the going rate of ~ $7000 (You have been paid $7505. Removing anything will lead us with just what we started with which is NOT ACCEPTABLE. 4. Countryside has provided us a “quote” and a final bill. There is no signed contract, no change order, no email agreement to do any additional work other than the quote and the crossed out “upgrade” that the quote identifies and Tony was told of specifically at the final “pre work” meeting. 5. We are starting drywall 01/28 and Doug and Joanne Hill are considering $7505 (paid) the total amount due. Please note this amount is ~ 20% more than the quoted amount. Again, there is no signed contract, no pre park scope agreement, no change order or any other conversation signaling to the homeowners the cost would be more the the originally quoted amount of $6505. 6. The homeowners also have two quotes that the desired two zone was possible and that due to the design of our home, essentially what we have. Except due to Countryside opting to add zoning system the two zone system can not be re routed any other way. 7. Doug and Joanne Hill has asked for the Owner to contact for over a week, this has been done via the Sales guy Tony, posted on the Complaint/review site, and a Better business Bureau has been filed over a week with No response from countryside. Given that all this has been done we are considering our relationship complete. Doug and joanne hill have paid Countryside in FULL (20% over quoted amount) and 10% over market value for work complete as evidence by report from Center-point home Services. Addendum 8. Doug and joanne previously offered to split the ~3300 upgrade homeowners did not agree to - leaving countryside to absorb 1505 and the homeowners to pay 1505. Given the assessment from xxxxxxxxxx this offer has been withdrawn! I will forward this to the owner and the BBB Done !"