COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC

The owners of Countryside Heating & Cooling completely lied about the Labor and Warranty for our HVAC System. During the sales process, the owner himself promised 5 years of labor, including 10 years for parts and service. They are not honoring that claim. At first sign of an issue with the system within days of installation, they stated that the system only had a one year labor warranty. We had to go back and forth countless times before the owner finally agreed to that. They also stated after the system was sold and installed that in order to keep their labor warranty, we would have to purchase an expensive monthly service plan to keep the labor side of the warranty. This was never disclosed in any documentation, or by word of mouth prior to or during the sale of the system. One year later, sure enough a part of the system is already broken and they refused to service it without purchasing their expensive monthly service contract, and the owners have not responded to any of the requests we have made for service. They also stated that in order to keep the parts warranty, we would be required to pay this service or Bryant corporate wouldn't honor our parts warranty. I called Bryant Corporate and opened a case with them. Both the initial rep and the rep escalation Manager assured me that was 100% untrue what Countryside stated, and my warranty was valid regardless of Countryside's demands for 'professional HVAC servicing'. I wouldn't recommend this company to anyone, even their own electrician during the install stated multiple times how their owner would consistently embellish the extend of the electrical work required. They don't even put any guidelines in the quotes for you, it's just the products and prices. Do yourselves a favor and go with a reputable HVAC company, not Countryside.

Late Friday night, Memorial Day weekend, 50 year old furnace not starting. Called 3 furnace places. Only a technician from Countryside called back. Wanted to make sure I understood it would be a higher charge for after-hours work. He was in the home within an hour of the callback. Pilot light was out. The young man figured it out and took time to explain so I could light it next time. Perfect! [ the gas company had an appointment available 1 week later ]

Great service! Fixed it promptly and explained maintenance options to prevent further issues.

Put new air conditioner in. It went perfect! The nicest people! My friend is the one who recommended them to me because they always have been there when she needed them. One time it was Christmas Eve. They always answer the phone ...no answering machine. Family run business and they are are great to talk to. That is very important to me!!!

We couldn't get anyone to come and we were leaving town. They came almost immediately and had it fixed quickly and their pricing was very fair!

Excellent. I appreciate their honesty and thoroughness. I highly recommend Countryside Heating & Cooling Solutions

It went really good, they did an excellent job. They were there when we needed them right away and the cost was really good

Work accomplished....if ever an issue, they are happy to resolve!

excellent ... very technically competent , punctual, polite , fair price .

Countrywide is a top notch company from the office staff to the technicians! I am a customer for life!