Founded 1974 • With Angi since November 2002
Service Provider ResponseThis is a duplicate review. [Member Name Removed]'[Member Information Removed] husband, [Member Name Removed] submitted a complaint on the BBB requesting Countryside to pay them $2000 for another HVAC company to make any future repairs. The BBB closed their case. Here is a summary of the BBB complaint: "Countryside acknowledges that during the sales process, [Member Name Removed] verbally negotiated a 5 year warranty with Lance at no additional charge. Our labor warranties require annual maintenance tune ups at the expense of the purchaser in order to be effective. [Member Name Removed] purchased his new Bryant system in June of 2019. In July of 2019 [Member Name Removed] called us to get clarification on our labor warranty. We told him verbally and in writing that he has 10 year parts and 5 year labor, as long as he does annual maintenance. [Member Name Removed] was offered our maintenance plan options and was also told that we often have $79 tune up specials. One year later, [Member Name Removed] called Countryside for service on 6/24/2020. Our technician found the Bryant Perfect Air Cleaner was working properly; just the indicator light was burnt out. [Member Name Removed] told Mike that he does his own maintenance. While on site, Mike observed the outdoor condenser in desperate need of cleaning as it was completely covered in lint. Maggie told [Member Name Removed] that we would make the repair at no cost as long as he has the system maintained going forward. Countryside acknowledged that we failed to inform [Member Name Removed] of the warranty policy prior to the installation. We apologized for this mistake and offered him a free tune up. [Member Name Removed] refused our offer for a free tune up and he did not want us to come back to fix his light. He stated that he already called another company to fix it and that he wanted Countryside to pay for it, along with any future repairs made by a different company. [Member Name Removed] paid $0 for our labor warranty. We have already agreed to do the warranty work at no cost and have offered a free tune up. If [Member Name Removed] decides to use another company, we are not responsible for their labor costs." -The Countryside Team
Service Provider ResponseHi [Member Name Removed]! Thank you for your 5 star review! We are pleased to hear that Mike was able to quickly solve your furnace issue and provide you with knowledgeable information. You can always rely on us to answer our phone and provide great service! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions! -The Countryside Team
Service Provider ResponseHi [Member Name Removed], Thank you for your "A" rating on Angie's List! We are glad you received great service on your AC repair. We truly appreciate your business. Enjoy your cool air conditioning this week! Thank you for choosing Countryside! -The Countryside Team
Service Provider ResponseHello [Member Name Removed]- Thank you for your "A" rating on Angie's List! We LOVE getting referrals from our customers! Please thank your friend for referring you to us. We are glad you received good, friendly service and that you feel you can count on us to answer our phones 365 days a year! We truly appreciate your business and hope to keep you a customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team
Service Provider ResponseThank you for your "A" rating on Angie's List. We are glad we were able to get your AC fixed before leaving town. We appreciate your business and hope to keep you a customer of ours for life! Thank you for choosing Countryside! -The Countryside Team
Service Provider ResponseWe appreciate your kind words and your business. Thank you for choosing to work with Countryside Heating & Cooling Solutions.
Service Provider ResponseWe had technicians working around the clock trying to keep people warm and they admittedly failed to respond and confirm the receipt of their request for service. Our service coordinator spoke to the homeowner (our customer) right away in the morning and a technician was dispatched immediately and heat was restored. Afterward, our customer was very thankful and appreciative for the quick response. Countryside’s owner even spoke to the customer to answer some additional questions he had regarding the service and once again was thanked for the quick response. All of our communications took place with our customer, the homeowner, [member name removed]'s father who was in Florida. Our service manager did attempt to return [member name removed]'s phone call but was unsuccessful. If there are any issues that need to be addressed with this particular call we will be more then happy to address them with the home owner who is our customer. However, we are taking extra precautionary measures to ensure this was a one time occurrence and customers have confirmation their call was received and is important to us. Our calls are taken in the order they are received and prioritized by the order of urgency in the extreme situations where we experience extremely low temperatures and we have to take calls in a priority fashion and get to everyone as quickly as we can. Countryside Heating & Cooling has been a leader and setting a higher standard in the heating and cooling service industry for 40 years. We take great pride in providing exceptional service at a fair price and take extra measures to ensure that all of our customers are comfortable in their homes
Service Provider ResponseCustomer, Thank you very much. If there is anything else we can ever do for you please let us know. We really appreciate your business and your taking the time to give us a positive review.
Service Provider ResponseThank you Member. We appreciate your business and are always looking to serve our customers better. Please consider following us on facebook, and let us know if there is anything else we can do for you in the future.
Founded by Nick, Tom, and Rich, with a combined experience of 43 years! We are here for all of your needs with HVAC, Boilers, and Forced-air for New Construction and Renovations. We service from Maple Lake, to Stillwater, and from Zimmerman to Northfield.
We are a residential and light commercial Heating and Cooling Contractor that works throughout the Metro Area. We fix first and replace second! Award winning.
2022 Super Service Award
We guarantee to grant full service that meets all your needs by providing quality service at affordable prices! For over one decade, the HVAC Doctor has concentrated on something more important than simple brand-recognition consumer advertising. We focused on helping homeowners achieve reliable, high-quality, and affordable indoor comfort with products that continue to be designed, engineered and assembled in the U.S.A. at Refreshingly Affordable Prices. Call today for a free estimate!
chimney inspections and cleaning fireplace installation
COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC is currently rated 4.4 overall out of 5.
COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC is open:
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available, American Express
Yes, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC offers free project estimates.
No, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC does not offer eco-friendly accreditations.
No, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC does not offer a senior discount.
Yes, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC offers warranties.
COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC offers the following services: Residential & commercial heating and air conditioning replacement and installation, tune up, maintenance, duct cleaning, air balancing, geothermal, forced-air furnace, air conditioning systems, heat pumps, garage unit heaters, boilers, air filtration systems, air exchangers, dehumidifiers, humidifiers, fireplace service, UV and germicidal lights and home automation.
chimney inspections and cleaning fireplace installation