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Founded 1974 • With Angi since November 2002
1960 County Road 90 #200
Maple Plain, MN 55359
07/02/2020
Sarah C.
The owners of Countryside Heating & Cooling completely lied about the Labor and Warranty for our HVAC System. During the sales process, the owner himself promised 5 years of labor, including 10 years for parts and service. They are not honoring that claim. At first sign of an issue with the system within days of installation, they stated that the system only had a one year labor warranty. We had to go back and forth countless times before the owner finally agreed to that. They also stated after the system was sold and installed that in order to keep their labor warranty, we would have to purchase an expensive monthly service plan to keep the labor side of the warranty. This was never disclosed in any documentation, or by word of mouth prior to or during the sale of the system. One year later, sure enough a part of the system is already broken and they refused to service it without purchasing their expensive monthly service contract, and the owners have not responded to any of the requests we have made for service. They also stated that in order to keep the parts warranty, we would be required to pay this service or Bryant corporate wouldn't honor our parts warranty. I called Bryant Corporate and opened a case with them. Both the initial rep and the rep escalation Manager assured me that was 100% untrue what Countryside stated, and my warranty was valid regardless of Countryside's demands for 'professional HVAC servicing'. I wouldn't recommend this company to anyone, even their own electrician during the install stated multiple times how their owner would consistently embellish the extend of the electrical work required. They don't even put any guidelines in the quotes for you, it's just the products and prices. Do yourselves a favor and go with a reputable HVAC company, not Countryside.
Description of Work
HVAC System Replacement
Category heating & air conditioning/hvac
Service Provider Response
This is a duplicate review. [Member Name Removed]'[Member Information Removed] husband, [Member Name Removed] submitted a complaint on the BBB requesting Countryside to pay them $2000 for another HVAC company to make any future repairs. The BBB closed their case. Here is a summary of the BBB complaint: "Countryside acknowledges that during the sales process, [Member Name Removed] verbally negotiated a 5 year warranty with Lance at no additional charge. Our labor warranties require annual maintenance tune ups at the expense of the purchaser in order to be effective. [Member Name Removed] purchased his new Bryant system in June of 2019. In July of 2019 [Member Name Removed] called us to get clarification on our labor warranty. We told him verbally and in writing that he has 10 year parts and 5 year labor, as long as he does annual maintenance. [Member Name Removed] was offered our maintenance plan options and was also told that we often have $79 tune up specials. One year later, [Member Name Removed] called Countryside for service on 6/24/2020. Our technician found the Bryant Perfect Air Cleaner was working properly; just the indicator light was burnt out. [Member Name Removed] told Mike that he does his own maintenance. While on site, Mike observed the outdoor condenser in desperate need of cleaning as it was completely covered in lint. Maggie told [Member Name Removed] that we would make the repair at no cost as long as he has the system maintained going forward. Countryside acknowledged that we failed to inform [Member Name Removed] of the warranty policy prior to the installation. We apologized for this mistake and offered him a free tune up. [Member Name Removed] refused our offer for a free tune up and he did not want us to come back to fix his light. He stated that he already called another company to fix it and that he wanted Countryside to pay for it, along with any future repairs made by a different company. [Member Name Removed] paid $0 for our labor warranty. We have already agreed to do the warranty work at no cost and have offered a free tune up. If [Member Name Removed] decides to use another company, we are not responsible for their labor costs." -The Countryside Team05/25/2019
Chris H.
Late Friday night, Memorial Day weekend, 50 year old furnace not starting. Called 3 furnace places. Only a technician from Countryside called back. Wanted to make sure I understood it would be a higher charge for after-hours work. He was in the home within an hour of the callback. Pilot light was out. The young man figured it out and took time to explain so I could light it next time. Perfect! [ the gas company had an appointment available 1 week later ]
Description of Work
Furnace repair
Category heating & air conditioning/hvac
Service Provider Response
Hi [Member Name Removed]! Thank you for your 5 star review! We are pleased to hear that Mike was able to quickly solve your furnace issue and provide you with knowledgeable information. You can always rely on us to answer our phone and provide great service! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions! -The Countryside Team07/05/2017
Molly W.
Great service! Fixed it promptly and explained maintenance options to prevent further issues.
Description of Work
Air conditioner issue
Category heating & air conditioning/hvac
Service Provider Response
Hi [Member Name Removed], Thank you for your "A" rating on Angie's List! We are glad you received great service on your AC repair. We truly appreciate your business. Enjoy your cool air conditioning this week! Thank you for choosing Countryside! -The Countryside Team07/05/2017
Susanne M.
Put new air conditioner in. It went perfect! The nicest people! My friend is the one who recommended them to me because they always have been there when she needed them. One time it was Christmas Eve. They always answer the phone ...no answering machine. Family run business and they are are great to talk to. That is very important to me!!!
Description of Work
Put new air conditioner in
Category heating & air conditioning/hvac
Service Provider Response
Hello [Member Name Removed]- Thank you for your "A" rating on Angie's List! We LOVE getting referrals from our customers! Please thank your friend for referring you to us. We are glad you received good, friendly service and that you feel you can count on us to answer our phones 365 days a year! We truly appreciate your business and hope to keep you a customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team04/24/2017
Deanne C.
We couldn't get anyone to come and we were leaving town. They came almost immediately and had it fixed quickly and their pricing was very fair!
Description of Work
Air conditioning went out.
Category heating & air conditioning/hvac
Service Provider Response
Thank you for your "A" rating on Angie's List. We are glad we were able to get your AC fixed before leaving town. We appreciate your business and hope to keep you a customer of ours for life! Thank you for choosing Countryside! -The Countryside Team02/15/2017
Brenda S.
Excellent. I appreciate their honesty and thoroughness. I highly recommend Countryside Heating & Cooling Solutions
Description of Work
I have a service contract where they maintain by Furnace and A/C twice a year
Category heating & air conditioning/hvac
02/14/2017
Amy A.
It went really good, they did an excellent job. They were there when we needed them right away and the cost was really good
Description of Work
We had our furnace fixed and our fireplace
Category heating & air conditioning/hvac
01/31/2017
Kim Z.
Work accomplished....if ever an issue, they are happy to resolve!
Description of Work
Countryside is our heating and cooling company...they recently replaced humidifier and preformed furnace/duct cleaning. They seasonally preform the maintenance for our hearing and cooling equipment. Their technicians are extremely proficient, respectful and easy to have in our home.
Category heating & air conditioning/hvac
01/26/2017
steve S.
excellent ... very technically competent , punctual, polite , fair price .
Description of Work
installed airconditioner water softener and furnace
Category heating & air conditioning/hvac
01/18/2017
ryan R.
Countrywide is a top notch company from the office staff to the technicians! I am a customer for life!
Description of Work
How come does a furnace know that it is the coldest date of the year??? Well mine did and it decided to not work. Countryside came out in a timely fashion to insure that I had heat for my wife and toddler!
Category heating & air conditioning/hvac
Service Provider Response
We appreciate your kind words and your business. Thank you for choosing to work with Countryside Heating & Cooling Solutions.Wilson HVAC Company has been in business since 1995, providing over twenty years of expert knowledge and skill in commercial and residential services to the Northwest Suburbs of Minneapolis.. Residential and light commercial, heating & air, geothermal, boilers, radiant floor, heat pumps, service and maintenance.
Joe Olson, owner of Metro Chimney & Masonry, Inc., has been established in the Twin Cities area since 1987. He has been established in the masonry repair and restoration business statewide since 1982. Metro Chimney is a Minnesota owned and state licensed company meeting all insurance requirements by Minnesota law. With his staff of trained professionals, there is a combined experience chart of over one hundred years. Over the years we have enjoyed the opportunity to work with thousands of homeowners, builders, and property owners to restore and replicate their deteriorating masonry structures. From chimneys to church steeples to backyard enhancement we do it all. "No job too big or small!" Our success, with a continued support of homeowners such as yourself, has been established on foundational principles of prompt and courteous response, impeccable onsite mannerism, high quality conscientious craftsmanship, culminating with detailed clean up, all at a competitive and affordable cost. This combined effort has earned us a reputation as being one of the premier restoration companies in the Twin Cities. This has been and can be confirmed by highly recognized consumer services such as the Better Business Bureau and Angie's List. In addition, we have dozens of recommendation letters and referrals that we have received over the years. Our goal is to maintain our leadership in the restoration industry through the continued support of satisfied customers like you. We invite you to experience the difference of working with a company that delivers true craftsmanship with high regard to detail on every one of our projects. We take pride in your project and the end result will prove it. Our mission in the community is to maintain a reputation of integrity. To be established as a service provider that produces in every way at the highest levels, one who can be trusted by all. We are challenged in knowing that our continued growth will be determined by our commitment to promoting this exciting industry through educating the consumer and exceeding the highest quality of standards possible. We look forward to adding your project to our portfolio!
Richard Heflin LLC is a small, family run masonry company with generations of experience. We have the ability to complete any masonry project, so if you need anything from the smallest repair to large scale projects, we have the crew to handle it.
Residential & commercial heating and air conditioning replacement and installation, tune up, maintenance, duct cleaning, air balancing, geothermal, forced-air furnace, air conditioning systems, heat pumps, garage unit heaters, boilers, air filtration systems, air exchangers, dehumidifiers, humidifiers, fireplace service, UV and germicidal lights and home automation.
chimney inspections and cleaning fireplace installation
COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC is currently rated 4.5 overall out of 5.
COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC is open:
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: Closed
COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available, American Express
Yes, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC offers free project estimates.
No, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC does not offer eco-friendly accreditations.
No, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC does not offer a senior discount.
Yes, COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC offers warranties.
COUNTRYSIDE HEATING & COOLING SOLUTIONS LLC offers the following services: Residential & commercial heating and air conditioning replacement and installation, tune up, maintenance, duct cleaning, air balancing, geothermal, forced-air furnace, air conditioning systems, heat pumps, garage unit heaters, boilers, air filtration systems, air exchangers, dehumidifiers, humidifiers, fireplace service, UV and germicidal lights and home automation.
chimney inspections and cleaning fireplace installation