Get matched with top appliance repair pros in Minneapolis, MN

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"Deceptive on price and price gouging. Extremely poor customer service. Inspection cost was not disclosed up front, on site we were told ‘I don’t handle that aspect’. Ultimately charged almost 1,000 for an inspection. I called 3 times to inquire about it, but no manager would return my call. Months later they decided it was easier to push to collection agency than simply call me to reach an agreement. Not a company that respects or cares about customers."

"When their tech, Tom, came out the first time to see why my Viking dishwasher would not cycle all the way, he could not diagnose the problem. He said when it throws a code to let him know. I paid the $119 service call. About 6 weeks later it threw a code. I called 5 or 6 times to talk with him and was told several times he would call me. He never did call me so I ordered the part and set up another service call. When Tom arrived July 12, the first thing I said to him was if it is not the correct part, I can return it. He should have confirmed the part was correct immediately but instead he proceeded to pull the dishwasher out. It took him one hour of trying to figure out how to pull it out. It sounded as if he was demoing the kitchen. As he was trying to pull it out, he damaged the wood trim panels on both sides. Then...he looked up the part and figured it was not the correct part. He said he would come back a 3rd time but it would cost in excess of $500. So...I'm sitting here with a dishwasher that is still broken and they billed me a second time for $166. I sent them an email explaining why I wouldn't pay a second time as my dishwasher still did not work. A month later they billed my credit card the $166 which was unauthorized. Updated as of 8/15/2023 When their tech, Tom, came out the first time to see why my Viking dishwasher would not go through all cycles, he could not diagnose the problem. He said when it throws a code to let him know. I paid the $119 service call. About 6 weeks later it threw a code. I called 5 or 6 times to talk with him and was told several times he would call me. He never did call me so I ordered the part and set up another service call. When Tom arrived July 12, the first thing I said to him was if it is not the right part, I can return it. He should have confirmed the part was correct immediately but instead he proceeded to pull the dishwasher out. It took him one hour of trying to figure out how to pull it out. It sounded as if he was demoing the kitchen. As he was trying to pull it out, he scarred the wood trim panels on both sides. Then...he looked up the part and figured it was not the correct part. He really did not know how to service a Viking dishwasher which you told me he did when I made the original phone call to fix my dishwasher. He said he will not do another. So...I'm sitting here with a dishwasher that is still broken and they want to bill me again?? They billed me while unauthorized from the credit card I used to pay them the first time."