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"I like the service. All good"

"The plumber Brian was great. Customer service reps were kind and polite. This is the reason for two stars. Ultimately, cannot recommend due to unreliable service due to poor communication and follow through. Would otherwise give one star if not for the very pleasant staff. They replaced a toilet. Overpriced even for quality. Bonfe has demonstrated repeated poor communication and unreliability over the past five days. I am a patient and kind person, but unresponsiveness and unreliability make any future Bonfe business a solid no. Find someone local who actually needs your business and is small enough to value their reputation. My five day frustration goes like this: Called on Saturday to schedule appt to get toilet replaced. Scheduled for 7am to 8pm window on Sunday (odd all day window, but OK I guess). Appt confirmed via text that Saturday night. Sunday, no text, no call. No communication of any kind all day. Called them about 7:30pm asking when they were coming as I was waiting all day and it was almost 8pm. Was told my appointment was cancelled but was not given any reason why. Further, I was never notified by any method that my appointment was cancelled. Was not pleased that I sat around all day on a Sunday waiting for a plumber that never came. Reluctantly rescheduled for Tuesday (Monday was a holiday). Was not given a window but told they would try and get me first thing. Received a text confirmation Monday evening that I had appt on Tuesday. Didn't get first thing Tuesday, but did get a call shortly before 9am stating plumber should arrive in the next 30 minutes. Plumber did arrive about an hour later. Plumber was great. Replaced toilet efficiently. Prices pretty steep, but OK to pay it to get it done. Old toilet was left outside of building and I was assured by plumber that someone would come by to pick it up that day. I am in a multiunit building and trash cannot remain outside overnight. Contacted by my management company that toilet was still outside at almost 8pm. Called customer service and honestly it didn't sound like it was anywhere on their radar that someone had to come and pick up the old toilet. They said they had to contact the tech and see what was going on and that they would get back to me. I reiterated that the old toilet cannot be left outside overnight. Called them back after 45 minutes as hadn't received any update yet. Different representative stated that they would have to have dispatch contact me to give me a time and did everything but directly tell me that it wouldn't be picked up that evening. Previous rep called my back after about an hour from when I spoke with her. Told me that it would get picked up the next day. Dispatch would call me to say when they would be on the way. In the meantime, I had to drag the old, dirty toilet into my unit at 9pm. Sent an email to their customer service address that same evening. Summarizing the above and stated that I was providing them the opportunity to convince me that I should not leave a negative review and/or should do business with them again. Received a response from one of the people I spoke to earlier that evening acknowledging that they remembered speaking with me and was asked if I wanted a follow up by a manager. I replied I did. Received a call Wednesday morning that someone should be out shortly to pick up the old toilet. Told them where the person should park and they would have to call me to come in to get it. 90ish minutes later they arrived to pick up the old toilet. The picked it up and were on their way promptly. Very polite. I have received zero communication since they picked up the toilet. It is unfortunate and unacceptable that I have not received any further acknowledgement or communication of any kind. I feel it is completely reasonable that a company would have their manager follow up PROMPTLY (within one business day) with a customer where they have repeatedly dropped the ball. I expect and deserve better. Every customer does."

"This was to be a 6 - 8 week project. We started on September 15th. We expected it to be done mid to late November. It is not complete as of January 18th. We have sheet rock dust everywhere, on all walls, floors cabinets, etc. We have walls that need to be repainted, trim to be done, carpet to lay, plumbing to complete, some cabinet work to finish and Custom Bi-fold doors to make for the oversized framing of the openings, and closet shelves to install. I am leaving things off the list I am sure but you get the picture. Our main contact, Lance, has not contacted us in 3 weeks. Our project sits. My thinking is that he is walking away from it as his last communication with us was to have a worker pick up a check from us in December for our carpet and flooring overage. He didn’t buy carpet is our guess as we have not gotten a install date, we were promised a schedule on December 27th. The team that was used for framing did not have enough experience. Almost all walls are not square or plumb. All Door openings were framed too tall and wide, including the Bi-fold Closet Doors. This team was also used to sheetrock. When I pointed out to Lance the many issues with their work he shrugged it off as not being too bad. Too few screws in the field and too many in other places. All outlet, light switch and register vents were cut larger than the cover plates. Requiring after the fact repair work. A pro sheetrocker would have flipped his lid. The taping and mudding was done by this team as well. They used way too much mud, ineffective use of tape and mud made for much much more sanding. They didn’t bother isolating the basement so we had weeks and weeks of sheetrock dust on our main and 2nd floor and that is with the furnace OFF whenever the team was here. The ceiling is passable save for a few areas that have noticeable valleys that are 4 plus feet long. Not all of the sanding is done yet but the walls are painted and have been patched in numerous locations and repainted, so the paint do not match up now. I can go on of course and I am not trying to bash. I am being honest about our experience. We have no idea when the end is and we feel that they have abandoned us for greener pastures. That’s what the lack of communication leads us to believe at least."