Great Lakes Plumbing Inc
Great Lakes Plumbing Inc
Great Lakes Plumbing has a State of Michigan Master Plumber license, a State of Michigan Boiler license to 1 million BTUs, a State of Michigan Mechanical License, and a State of Michigan Cross Connection license which enables us to install, test, and repair backflow prevention devices in commercial and residential applications. Great Lakes Plumbing dispatches service vehicles daily to Allegan, Kalamazoo, Otsego, Paw Paw, Plainwell, Saugatuck, South Haven and most areas in between. Most service appointments are performed same day or to your convenience. We are open 8 am to 5 pm with a message center answering and dispatching emergencies after hours. Additional phones - (269) 657-4500, (269) 673-6000. Award winning. Additional DBA - T. Weston, Inc.
"This is one of the most unprofessional companies I have dealt with. In June of 2021 GLP&H installed a faucet for me. That $200 faucet worked for 5 months before it broke. When I called to have it fixed in January of 2022, our plumber (Eldon) came out and explained they installed an old faucet in error. The old faucet was placed in a new faucet box which is usually sent out, however in my situation it was unintentionally installed. When Eldon took the faucet apart you could see it was an old faucet and he apologized and installed new one. Fast forward 8 months to August 2022. The new faucet has snapped. The company gives you a year warranty on the products they install. I called asking for a replacement since it's only been 8 months. I was advised the warranty had expired. How is that possible I just had it installed. Well ma'am when we installed the old one, your warranty started then so the new one we installed only had a 6 month warranty. I am sorry that is not how warranties work. I have been more then patient, especially after your people ADMITTED to installing the incorrect faucet, and now you are telling me you won't fix it because the warranty is expired. Absolutely not. When I called to talk to the manager, he was less then friendly and unwilling to make it right. I advised you I would purchase my own faucet and have your company install it you stated that wouldn't work for you. For a business that prides itself in being a family company you sure don't help your customers. I will await a response and a date when you can come install my new faucet."
Lynn P on September 2022
Great Lakes Plumbing has a State of Michigan Master Plumber license, a State of Michigan Boiler license to 1 million BTUs, a State of Michigan Mechanical License, and a State of Michigan Cross Connection license which enables us to install, test, and repair backflow prevention devices in commercial and residential applications. Great Lakes Plumbing dispatches service vehicles daily to Allegan, Kalamazoo, Otsego, Paw Paw, Plainwell, Saugatuck, South Haven and most areas in between. Most service appointments are performed same day or to your convenience. We are open 8 am to 5 pm with a message center answering and dispatching emergencies after hours. Additional phones - (269) 657-4500, (269) 673-6000. Award winning. Additional DBA - T. Weston, Inc.
"This is one of the most unprofessional companies I have dealt with. In June of 2021 GLP&H installed a faucet for me. That $200 faucet worked for 5 months before it broke. When I called to have it fixed in January of 2022, our plumber (Eldon) came out and explained they installed an old faucet in error. The old faucet was placed in a new faucet box which is usually sent out, however in my situation it was unintentionally installed. When Eldon took the faucet apart you could see it was an old faucet and he apologized and installed new one. Fast forward 8 months to August 2022. The new faucet has snapped. The company gives you a year warranty on the products they install. I called asking for a replacement since it's only been 8 months. I was advised the warranty had expired. How is that possible I just had it installed. Well ma'am when we installed the old one, your warranty started then so the new one we installed only had a 6 month warranty. I am sorry that is not how warranties work. I have been more then patient, especially after your people ADMITTED to installing the incorrect faucet, and now you are telling me you won't fix it because the warranty is expired. Absolutely not. When I called to talk to the manager, he was less then friendly and unwilling to make it right. I advised you I would purchase my own faucet and have your company install it you stated that wouldn't work for you. For a business that prides itself in being a family company you sure don't help your customers. I will await a response and a date when you can come install my new faucet."
Lynn P on September 2022











