Get matched with top carpet stretching pros in Saint Joseph, MI

"They did a good move, did everything correctly with no damages."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"Best carpet cleaner I have ever had. Easy to get quote; easy to set up appt. They called ahead to let me know they were coming; arrived right on time. Professional and pleasant. Took just a little over two hours. They use very little water, so carpet was dry to walk on within ½ hr. of their leaving. Dry to set chairs, etc back within about an hour. Answered all my questions. Carpeting looks beautiful. Would definitely have again."

"Its awesome , its great now. They're doing a great job."

"Excellent, technician did a fantastic job, even got the black marks off the carpeted stairs. And spent extra time cleaning portions of the carpet that were used by pets with no extra charge. I did not think these areas would look so good."

"OK - not really what I was expecting. That is my issue, I guess."

"Replaced carpet in living room, hall and stairs with luxury vinyl plank flooring"

"Great. They came on Saturday after talking to them on Monday. Quick and efficient."

"Absolutely wonderful work done at an extremely reasonable price! Prentiss was always very friendly and helpful throughout the process of getting a quote, picking out our carpet & flooring, and setting up an install date. The services rendered went far above and beyond what was expected, and it was extremely nice to have such eager, polite and kind workers in our home. Would absolutely recommend and we are likely to reach out to Portage Flooring first if we ever need other flooring jobs completed in our home.!"

"very professional and helpful with the job. Collin was polite and explained what he was going to so and the job was performed in a timely manner. Thanks to Collin for a great job completed."