Integrity Carpet & Air Duct Cleaning

4.4

(74) Verified Reviews

Founded 2012 • With Angi since April 2014

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Licensing

No License Required for Trade
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Sunday
Closed
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
Friday
9:00 AM - 12:00 PM
Saturday
Closed

Company Contact

PO Box 1202

Goshen, IN 46526

Description

Integrity is more than a name for us, it’s a promise. We promise to stay true to our roots with honest, prompt and expert HVAC services from our skilled technicians. Our work is guaranteed 100% of the time. Although cleaning is what we live and breathe, we understand that you may have questions. As part of our commitment to integrity, we are happy answer any questions you might have along the way....

Verified Reviews

4.4

(74) Verified Reviews

Ratings Distribution

5

51

4

4

3

9

2

2

1

8

Rating Details

Price

4.1

Professionalism

4.4

Punctuality

4.6

Quality

4.5

Resposiveness

4.7
Read reviews by category
air duct cleaning (70)dryer vent cleaning (33)
Showing 1-10 of 74 reviews
1.0

09/28/2020

Did not clean up after himself, Did not cover any furniture or bother to tell me to shut down the system before he started. Claimed he left the shopvac back at the worksite. Seth was a nice enough guy but he didn't seem thorough. He seemed more interested about what I did for a living instead of the task at hand. I had to follow him around to make sure that everything was being done properly. For ...

DESCRIPTION OF WORK
Whole House Ventilation Cleaning

CATEGORY air duct cleaning

COST $500

SERVICES PERFORMED? Yes

WORK COMPLETED ON 09/28/2020

5.0

07/18/2018

Very knowledgeable and professional. The tech was polite and asked me if I had any concerns or questions that were not addressed. Would highly recommend this company...A+++

DESCRIPTION OF WORK
Air duct cleaning & dryer vent cleaning

CATEGORY air duct cleaning,dryer vent cleaning

COST $153

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/18/2018

1.0

07/15/2018

The technician was going to go through the window but then decided to go through the slider and ended up breaking the window well cover. He also drug in tons of wood chips and dirt all over and did not clean up when he was done. He left cut outs of metal in the basement. Three of them on the ground and I stepped on one and cut my foot. He did not seal up all the holes that he cut and left a huge p...

DESCRIPTION OF WORK
Air ducts and dryer vent cleaned

CATEGORY air duct cleaning,dryer vent cleaning

COST $300

SERVICES PERFORMED? Yes

WORK COMPLETED ON 06/08/2018

SERVICE PROVIDER RESPONSE

We apologize your experience with us was not satisfactory. We did reach out to you but were unsuccessful. We guarantee our work 100% so if we can make it right we would love to do so. Customer satisfaction is our number one priority and we want that for you.
5.0

04/25/2018

Clayton did a professional cleaning service in my home recently, he was very friendly and gave pertinent advice on how to keep my duct system clean.

DESCRIPTION OF WORK
Duct and Dryer Vent Cleaning

CATEGORY air duct cleaning,dryer vent cleaning

COST $157

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/19/2018

5.0

02/05/2018

Integrity did an excellent job. Ducts were cleaned in a very efficient and unobtrusive manner.

DESCRIPTION OF WORK
Entire house duct cleaning.

CATEGORY air duct cleaning

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/11/2018

5.0

02/03/2018

Went well, even cleaned our Dryer Vent which seemed to have a problem.

DESCRIPTION OF WORK
Cleaning of Air Ducts

CATEGORY air duct cleaning

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/03/2018

1.0

12/19/2017

They were a no-show twice. Very bad!

DESCRIPTION OF WORK
I responded to an Angie’s List email and scheduled them in October. When it was near the end of the 4-hour window I was quoted, he called to say earlier jobs took longer than expected. When I asked how long my job would take, I learned it would take longer than when I needed to leave for a previous engagement. So we agreed to reschedule. But after several days of Integrity not contacting me to reschedule, I called them to do so. We set it for Dec 14, and again after waiting 3 hours for them to show up, I finally received a call saying that somebody’s air compressor had broken down and we needed to reschedule again. I said no thanks, and asked for a refund. Don’t know if or when I might receive it. Very disappointed!

CATEGORY air duct cleaning

WORK COMPLETED ON 12/14/2017

SERVICE PROVIDER RESPONSE

This is our busy season and so jobs are scheduled out during this time of year. We did come out the first time during our scheduled 12-4 appointment time that we gave you and when we arrived you informed our technician that you had plans and would not be able to have us clean due to us arriving closer to the end of our 12-4 appointment time frame. We then rescheduled your appointment knowing this ...
2.0

12/14/2017

Was told to be available between 8 and noon. Got a call at 12:15 that they were having scheduling problems. They asked if I could be available for an arrival between 1:00 to 2:30. I agreed. Agent arrived at 2:45. Agent told me that there would be a $49 fee since our house was on a slab. That was the first time I was aware of this fee and told the agent there should be some kind of compromise since...

DESCRIPTION OF WORK
Clean heating ducts and dryer vent.

CATEGORY air duct cleaning,dryer vent cleaning

SERVICES PERFORMED? Yes

WORK COMPLETED ON 12/14/2017

SERVICE PROVIDER RESPONSE

We apologize for the miscommunication. Homes are set up very differently and we never know what we will run into until we get there. You are never locked into anything which is why we offer you alternative ways to utilize your coupon. We guarantee our work 100% and would like to make it right with you. Please contact us.
5.0

12/02/2017

Very well. We were satisfied. Worker was an extremely respectful and nice young man.

DESCRIPTION OF WORK
All ducts, returns and dryer vent cleaned.

CATEGORY air duct cleaning

COST $500

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/02/2017

1.0

11/21/2017

This is a scam being conducted by either Angie's List or "Integrity" Carpet & Air Duct Cleaning. Here's what happened: - I purchased the deal from Angie's List which indicated it was a $450 value. The average price of cleaning (according to Angie's List articles!) is around $300 - $500, so I figured this would cover it as my house is only 1500 sq ft. - They scheduled my appointment. Conveniently f...

DESCRIPTION OF WORK
I bought the Angie's List deal and they were to come to the house and conduct a cleaning of the air ducts and vents as well as the dryer vent.

CATEGORY air duct cleaning,dryer vent cleaning

COST $350

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/06/2017

SERVICE PROVIDER RESPONSE

We apologize that you were unhappy with the price but your home was actually 2500 square feet and the deal included a dryer vent which was part of the savings price you are talking about. We only receive a small portion of profit from Angies list as they are our advertisers and this deal is fully explained in the fine print as to how it works and then repeated a second time when scheduling and the...

Services Offered

Air duct cleaning and Dryer vent cleaning

Services Not Offered

Floor waxing & refinishing.

General Information
Free Estimates
No
Eco-Friendly Accreditations
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check
Senior Discount
10%
Emergency Service
No
Warranties
No