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ServiceMaster Of Kalamazoo
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
ServiceMaster of Kalamazoo has been restoring and cleaning homes and businesses for 65 years. Common services include: water damage, fire damage, mold removal, biohazard cleaning, smoke & odor removal, carpet cleaning, floor cleaning, upholstery cleaning, deep cleaning, hoarding cleaning, estate cleaning, janitorial, healthcare, and disinfection. We focus on providing services that will help. ServiceMaster of Kalamazoo started in 1953 as one of the earliest franchises in North America. We are proud to have 65 years backing our knowledge and experiences. In 1981, Tom Little purchased ServiceMaster here in Kalamazoo. With a committed and determined staff, we work everyday cleaning and restoring homes & businesses here in Southwest Michigan.
Business highlights
Emergency services offered
72 years of experience
Services we offer
Biohazard Cleanup, Carpet & Rug Cleaning, Ceramic Tile, Custom Cleaning, Deep Cleaning, Estate Cleanup, Floor Cleaning, Furniture, Hoarding Cleanup, Hospital Cleaning, Janitorial, Mold Remediation, Sanitization Service, Smoke Damage, Specialty Cleaning, Upholstery, Walls & Ceilings Cleaning, Water Damage, Window
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.819 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 5% | ||
| 0% | ||
| 0% |
Showing 1-19 of 19 reviews
Arden C.
Sep 2018
Excellent, technician did a fantastic job, even got the black marks off the carpeted stairs. And spent extra time cleaning portions of the carpet that were used by pets with no extra charge. I did not think these areas would look so good.
Pam M.
Mar 2018
I had this company at my house for the past couple of weeks cleaning up a smoke/soot incident. They were all so professional, personable, and dedicated to pleasing us. I thank Clayton, Matt, Bonnie, Terri, Balal, and Kevin. If I forgot anyone, I truly apologize. Every single worker who came into my home was an exceptional representative of this company! I would hire them again in an instant for any future issues in my home!!
Matthew M.
Nov 2017
Went well, though they left everything diassembeld so we had to pay someone to reattach carpet and tack strips.
Response from ServiceMaster Of Kalamazoo
"Sorry for any miscommunication, we often will do the reinstall of carpet. We work with clients to reduce the total overall cost, especially when the loss is not covered by insurance. When dealing with an emergency loss, it can be difficult to keep cost down and know what to expect. That is why we are willing to share our pricing upfront, over the phone."
Allison H.
Nov 2017
I can't say enough about the team at ServiceMaster. They were prompt and professional following a rainstorm that caused wet basements for many people in the area. They try to keep costs reasonable for homeowners, which is extremely helpful when insurance is not footing the bill. Thank you ServiceMaster for being such a great company!
Response from ServiceMaster Of Kalamazoo
"Thank you for those kind words! We been serving the area since 1953...so when storms come through we know how to take care of people and businesses in need. During this last event we were able to respond to over 80 water damages in those few days. We give prices upfront and help people know what to expect...we are not looking to surprise anyone."
Vonna R.
Aug 2017
Everything when well. The client was happy.
Response from ServiceMaster Of Kalamazoo
"A Happy Client, makes everyone happy!"
Robert S.
Jul 2017
They did a great job. They were thorough yet efficient, and the results were more than satisfactory. The high traffic areas in particular look like new. The staff person was friendly and professional and did not cut any corners.
Response from ServiceMaster Of Kalamazoo
"We love that our, highly trained team members, bring their friendly and professional attitudes to their jobs!"
SHERRY S.
Oct 2016
They are prompt and dependable and they just did good work.
Response from ServiceMaster Of Kalamazoo
"Hello [Member Name Removed]. I'm glad we were able to help with your water loss. It sounds like you were pleased with our promptness & dependability...not sure if you meant to give us a "C" overall grade. Please let us know if there is anything we can do to remedy this situation. 269.488.2847 -Clayton Lyczynski (Business Development)"
Christy P.
Oct 2016
I couldn't be happier. It was such a stressful situation and every person we spoke with or came to the house from ServiceMaster had a calming presence, spoke in terms we could easily understand and walked us through everything that they were suggesting be done and why. I hope to never have water in the basement again, but if we do I would not hesitate to call them for help again.
Response from ServiceMaster Of Kalamazoo
"Although it is not rare for us to respond to multiple water damages every day, we understand this is likely your first. We strive to create 'piece of mind' with every person experiencing a loss."
Jean B.
Jun 2016
unknown
Response from ServiceMaster Of Kalamazoo
"We are extremely proud at the level of training and experienced our Technicians posses."
Marilyn H.
Jan 2016
unknown
Response from ServiceMaster Of Kalamazoo
"We are blessed to have a large enough crew with a team of people ready to respond 24/7/365."
Marie H.
Oct 2015
unknown
Response from ServiceMaster Of Kalamazoo
"We are proud say we have been cleaning carpets in SW Michigan since 1953!"
Jeff O.
Oct 2015
.
Response from ServiceMaster Of Kalamazoo
"ServiceMaster works with all insurance companies. Although the prices can seem high for some services, all the pricing for an insurance job are predetermined and agreed upon by the Restoration Company and the Insurance Company. We are pleased that the overall experience was still good."
Jason S.
May 2014
Ron inspected, did test cleaning, and determined it was a water stain, not mold. The service was top-notch. I was fully expecting to pay a fee, but the service was free of charged and saved me quite a bit of money.
Response from ServiceMaster Of Kalamazoo
"We have been serving Kalamazoo and the surrounding communities since 1953, we have had the same owner for over 3 decades. 'Excel with Customers' is part of our Corp objectives. Going Above & Beyond is just part of our DNA."
John P.
Apr 2014
unknown
Response from ServiceMaster Of Kalamazoo
"[removed member name] is a trusted name in our community. It was a privilege to serve him."
CLAYTON L.
Oct 2013
We had water coming down the walls in our basement, through a window. As an insurance agent who was familiar with both the high quality reputation and knowledge of how they treated people, I called the best company I could imagine. Ron (the head of Business Operations) showed up and walked my wife through everything, then called me to review my options. She said, and quot;He is such a sweet guy, I love him.and quot; I was excited to hear that we could get things done without having to file an insurance claim. A year or so later, I considered changing careers. After 9 years in the insurance industry, I asked my wife what she thought about me working for Tom Little at ServiceMaster of Kalamazoo? She said and quot;Is that the company where that sweet man, Ron works?and quot; I told her yes. Needless to say, I started working with the team at ServiceMaster of Kalamazoo in July 2012. I live in a town with a restoration company, I drive 30 miles a day to be with THE BEST RESTORATION COMPANY with the best people!
Response from ServiceMaster Of Kalamazoo
"We love helping people with trusted solutions. What started out as an attempt to formulate a plan to help an insurance agent with a small water damage & help avoid making it a claim on his insurance, became a great introduction to how we can work together more permanently."
Carolyn B.
Aug 2013
Great! Servicemaster is living up to their name and keeping up their level of service for two years in a row for us.
This is the 2nd year I got Servicemaster to do our annual carpet cleaning . Last year's technician was very good. Tho I asked and he was not available this year , the young man who came was equally as good, courteous , and efficient.. When he was done he had paid attention to areas of soil I had marked with masking tape ie: the edges of carpet where the metal edging had discolored the carpet with tarnish, the pathways matted from foot traffic , etc.
The carpet was not overly saturated with soap or water ( which was a horror story when I first got the carpet cleaned 10 years ago by another vendor who I will never call again.) I always mention to the tech about this in case we get inexperience. However SM has come thru with great guys both times I have hired them. When he got done our carpet pile was again and quot;fluffy and quot; and looked new as possible after 13 years since installation. !!
We had moved dining room chairs and porch furniture out on to linoleum and outside patio.(No Rain day I always check weather forecasts and schedule in summer to enable this.) I pointed out heavy furniture not necessary to be moved . We do this more for Precautions /assurance that our good furniture and upholstery is not scratched or soiled and optimum time of their visit is spent on cleaning the carpet. I always schedule our cleaning the first one in the morning of the day they are coming. Let's face it: Moving furniture is exhausting no matter how young you are. I'm sure they appreciate our doing so also.
As far as the price, I checked several other vendors and they could not come close to this price which was the same as they charged last year. In contracting with them buy phone I simply said I would like to have the same job I had done last year and the secretary said they could do that and quot;with a coupon that was available in their advertising. I think it is always good toa ask if there is a special promotion--Who knows ! they may just knock off $10 or more if you tell them you noted a competitor (give them the name) has a special going on.
When the tech questioned about the walk in closet which I had not mentioned on scheduling, he called the office and she told him to go ahead and do that for the price. There was no hassle.
Servicemaster is continuing their quality and value and I will call them again next year .
This is the 2nd year I got Servicemaster to do our annual carpet cleaning . Last year's technician was very good. Tho I asked and he was not available this year , the young man who came was equally as good, courteous , and efficient.. When he was done he had paid attention to areas of soil I had marked with masking tape ie: the edges of carpet where the metal edging had discolored the carpet with tarnish, the pathways matted from foot traffic , etc.
The carpet was not overly saturated with soap or water ( which was a horror story when I first got the carpet cleaned 10 years ago by another vendor who I will never call again.) I always mention to the tech about this in case we get inexperience. However SM has come thru with great guys both times I have hired them. When he got done our carpet pile was again and quot;fluffy and quot; and looked new as possible after 13 years since installation. !!
We had moved dining room chairs and porch furniture out on to linoleum and outside patio.(No Rain day I always check weather forecasts and schedule in summer to enable this.) I pointed out heavy furniture not necessary to be moved . We do this more for Precautions /assurance that our good furniture and upholstery is not scratched or soiled and optimum time of their visit is spent on cleaning the carpet. I always schedule our cleaning the first one in the morning of the day they are coming. Let's face it: Moving furniture is exhausting no matter how young you are. I'm sure they appreciate our doing so also.
As far as the price, I checked several other vendors and they could not come close to this price which was the same as they charged last year. In contracting with them buy phone I simply said I would like to have the same job I had done last year and the secretary said they could do that and quot;with a coupon that was available in their advertising. I think it is always good toa ask if there is a special promotion--Who knows ! they may just knock off $10 or more if you tell them you noted a competitor (give them the name) has a special going on.
When the tech questioned about the walk in closet which I had not mentioned on scheduling, he called the office and she told him to go ahead and do that for the price. There was no hassle.
Servicemaster is continuing their quality and value and I will call them again next year .
Response from ServiceMaster Of Kalamazoo
"We are happy to hear such kind words! ServiceMaster of Kalamazoo has been serving the area since 1953, with the same owner since 1981...we are thankful to have so many repeat customers, who gladly refer us :)"
Joan H.
May 2013
Our experience with them was very good. We liked them pretty well, and we were satisfied. I thought their price was good.
Judith B.
Apr 2012
I like that I always get the same technician who comes to clean. He was reliable and I was pleased with his work. I will continue to hire Service Master.
Deborah V.
Jul 2011
ServiceMaster of Kalamazoo
My insurance company referred them.
They did everything.
Clean up and extraction of the water.
They took everything out of the house and even took the clothes to a cleaner.
Took the damaged furniture to a furniture place to be repaired.
Got the rest of the contents in the house all packed and sent to a storage facility.
Helped me to through and take pictures and document all damaged items.
They were absolutely fantastic !
They all worked as a team, when one job was finished they went right to another.
No one was ever standing around.
It was truly a team effort, I have never seen so many people work so hard.
Very Professional.
I would recommend them to anyone.
My insurance company referred them.
They did everything.
Clean up and extraction of the water.
They took everything out of the house and even took the clothes to a cleaner.
Took the damaged furniture to a furniture place to be repaired.
Got the rest of the contents in the house all packed and sent to a storage facility.
Helped me to through and take pictures and document all damaged items.
They were absolutely fantastic !
They all worked as a team, when one job was finished they went right to another.
No one was ever standing around.
It was truly a team effort, I have never seen so many people work so hard.
Very Professional.
I would recommend them to anyone.
Response from ServiceMaster Of Kalamazoo
"We work with all insurance companies to bring the best service to their customers."
Licensing
State Contractor License Requirements
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FAQ
ServiceMaster Of Kalamazoo is currently rated 4.8 overall out of 5.
ServiceMaster Of Kalamazoo accepts the following forms of payment: CreditCard
Yes, ServiceMaster Of Kalamazoo offers free project estimates.
No, ServiceMaster Of Kalamazoo does not offer eco-friendly accreditations.
No, ServiceMaster Of Kalamazoo does not offer a senior discount.
Yes, ServiceMaster Of Kalamazoo offers emergency services.
No, ServiceMaster Of Kalamazoo does not offer warranties.