Get matched with top carpet cleaners in Portland, MI

"They were on time, professional, explained things, and cleaned up. Very pleasant experience."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"OK - not really what I was expecting. That is my issue, I guess."

"Bruce did an excellent job of stretching, trimming and seaming the carpet. He was knowledgeable, friendly and a pleasure to work with. I would definitely refer him and his company to others."

"They pre spotted some stains with chemicals. The spots became larger and mor apparent than before. They ruined the carpet when they cam back out to look they tried more chemicals and said it would fade away in the next few days. The stains remain and ruined the carpet the rude woman on the phone Ruth refused to comeback and told me to call my insurance company. I did contact my attorney"

"Perfect. These guys are the best. If there's a spot, they will get it out. Resistance is futile. Always on time, very professional, extremely helpful. I hope I never have to use anyone else!"

"very professional and helpful with the job. Collin was polite and explained what he was going to so and the job was performed in a timely manner. Thanks to Collin for a great job completed."

"Good: They showed up on time and the technicians were friendly. They were quick with their work. Price was reasonable Bad: They were sloppy and not careful. As seen in the photos they didn't cover every corner and they scuffed up our door jambs in the rooms they cleaned. They also left the floor wet where over-spray happened."