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"Mark and his team did an excellent job finishing our basement. He was sure to explain the job including making sure we were aware of any situations that may arise to affect cost. We weren’t looking for the Cadillac of basements and didn’t want to break the bank and I feel as though they understood this and quoted accordingly. Kept in communication with me via text. Helped prompt us for any items we needed to have for him. During the job the basement experienced some flooding and Mark was able to pause work, quickly secure another company to help take care of the flooding, and then get back to it. The job took some time, but within reason given the scale of the project and some of the delays due to the flooding. The results really reflected the vision we had for the basement and looks amazing. I’m already planning on hiring Mark and his team for some other projects. My only criticism would be that more proactive communication of work plans and needs would have been helpful so we remained in the loop. But again, this was overall a great experience. I’ve included some pictures, although regrettably I have no before pictures. Bottom line is I would always recommend New Image and have to my friends."

"Great work! They were very professional and kept me updated on all steps along with letting me know the changes that had to be made. They also did a small deck/porch for me and it was beautifully done. Looking forward to having them do more work."

"I would recommend Matrix Basements to any and everyone. Our project manager Rico, was great and was there for us every step of our project."

"When we signed the Matrix contract in June 28,2018 for basement work we were told it would be done the end of October or the first of November 2018. We told them that was good because we go to Arizona the end of December 2018. When we left all that was done was rough: framing, plumbing, electrical and ceiling. In May 2019 Matrix started work again and finally June 17, 2019 the final inspection was done. If Matrix overbooked jobs, Matrix should let the customer the customer know and not leave them hanging. Being overbooked was probably why the drywall job and the soffit run to cover the ceiling beam was less than professional. We give the following grades: grade A to the project manager, the other work teams. grade C to Matrix as a company. Thank you, Jack and Bonnie Childs"

"They were great, the man did the job, got out. In the winter, when lot of snow was still in the ground of water against the basement and we have a poured foundation, it had leak, they had stopped the leak we had. They did what they pledged to do. They were here on-time, they got done quickly and then they went and the overall seam link that was leaking was about 7 feet from upper part down to the ground, and we are very happy. They did the work they promised to do on time and on budget."

"Roland spent an exceptional amount of time with my family reviewing all our options during our consult and giving us honest feedback on what would be best for our family. We are excited to work with the team for our remodel!"

"Jesse was very affordable did great quality in the timeframe he said he would Great at trouble shooting some problem areas Did remodel on my daughters bathrooms and will have him re-do ours when ready"

"Reset the unit and left an estimate for replacing the elements. We will definitely call them to get the elements done once we move home in a few weeks."

"It was fine. The original design didn’t meet my needs based on the information I provided them. However, they revised the plans which worked out better for me. They were able to get the first draft to me pretty quickly."

"The quality of work was great and they clean up everyday."