Get matched with top basement remodelers in Freeport, MI

"Dave and the crew did an excellent job with the remodeling job! Highly recommend this crew and will be using them for further projects."

"It went great. Stephen was very reasonable, had our job done in a day, and it looks great. Although our job wasn't extensive, I wanted it done in a timely manner and done right. He also inspected the roof while he was up. I won't hesitate to seek him out for our next project."

"When we signed the Matrix contract in June 28,2018 for basement work we were told it would be done the end of October or the first of November 2018. We told them that was good because we go to Arizona the end of December 2018. When we left all that was done was rough: framing, plumbing, electrical and ceiling. In May 2019 Matrix started work again and finally June 17, 2019 the final inspection was done. If Matrix overbooked jobs, Matrix should let the customer the customer know and not leave them hanging. Being overbooked was probably why the drywall job and the soffit run to cover the ceiling beam was less than professional. We give the following grades: grade A to the project manager, the other work teams. grade C to Matrix as a company. Thank you, Jack and Bonnie Childs"

"They are extremely professional and do great work! Highly recommend"

"I gave Andrew some blueprints for a mud kitchen I had found on Etsy and he put it together and stained it within a day! It was the perfect birthday present for my daughter. Would hire again!"

"Roland spent an exceptional amount of time with my family reviewing all our options during our consult and giving us honest feedback on what would be best for our family. We are excited to work with the team for our remodel!"

"They were on time and finished the job when he said they would - 3 days of hard work later.  Matched and repaired the roof so it all blends in.  On the inside, he did an excellent job repairing/replacing the drywall, including insulation.  The paint was a light lavender in color and he matched it perfectly.  Looks great.
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"Great crew. Work was timely done and work areas kept clean. Would definitely recommend to others."

"The replacement of the junction box went just fine - just with some plaster cracking around the box, but that is to be expected in our 100+year old home.  It was nothing the painters we hired couldn't fix when they came through later to paint.  However, the job on the chandelier didn't go exactly as they had planned.  While they were able to secure it properly back to the existing junction box, one of the 12 ornamental glass shades fell to its demise on to the tiled floor.  This was a problem.
I called the manager at Vander Hyde to inquire as to how they deal with cases where the electricians damage the chandeliers they are supposed to be fixing.  I was told that they don't normally damage chandeliers and I would have to wait until he had been able to discuss the situation with the electricians.  And that was my last contact with the manager.  As for the electricians, they told me that it fell after they had stepped outside to get something from their vehicle and therefore they couldn't be blamed for damaging the chandelier.  They then went on to assure me that they could get a replacement shade so not to worry and asked how many I wanted.  I was so happy that we wouldn't have to replace the entire chandelier I told them not to worry about the price of the replacement parts - as long as they got me the parts, all would be well, I would pay for them.
They told me to give them a couple days to get a hold of the replacement parts. ... Well, that has been several months ago.  And still no word from them.  I called several times to Vander Hyde but had no luck.
Hopefully, if they work around expensive chandeliers in your own home - nothing will be accidentally knocked to the floor, because if it does you might end up having to replace the whole thing at your own expense.
This is a pitty.  Because the rest of the work they did was top notch - well, except for the electrical junction box installation which they did a fine job installing.  But, in the process they turned off a water valve within the hidden ceiling in the basement and forgot to turn it back on.  So a day later, I found that our dishes in the dishwasher had food baked on to them because there was no water to clean them.  To fix this they had me pull a bunch of ceiling panels in the basement until I found the valve they had left turned off.  Luckily, nothing was broking in the process - unlike the chandelier.
With all this said - I still really liked the senior electrician who came out.  If it weren't for the lack of follow up on his part and on the manager's regarding the broken chandelier I would use their service again.
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"The initial work went well but we have had several issues since then and he doesn't follow through or be responsive.  We have had to contact others regarding the repairs/issues that were seemingly the result of the new roof and skylight.  We have asked him to come out three times but he has only shown up once.  We paid the big bucks thinking we would get great service but have been more than disappointed with Weatherhead's accountability.
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