Matrix Basement Finishing

They were the most timely to what I needed, and end result was what I wanted.

Cost was way above others but went with them because they do everything including electric and plumbing. Horrible quality in the end, did not deliver on promises, was up to me to keep them accountable for anything, horrible communication, and unfinished product. I am now having to hire other professionals to actually complete the work and fix things they did wrong

Sales process went great in choosing the new shower options, but we learned during installation that some of those choices would have benefitted from understanding their intended function better. Installation went well, the team was knowledgeable and helped us understand the installation choices that still needed to be made.

Matrix was awesome, Very great work, We love the finished tub to shower install

The shower replacement was measured by the salesman, who measured the shower dimensions inside the old fiberglass shower by instruction from the owner. After materials were ordered and the old shower removed. The shower base was too short by 7 inches and too narrow by 1 1/2 inches. I asked the owner to requote with a larger shower base. This would have added an additional $5000 to the project. The shower has a seat in it. The additional 7 inches in length would have given us more manuverability. Pros: The installer was great, 5 stars. The owner wrote off $350 extra work to remove a soffett to make the shower taller. Cons: The salesman promised a larger shower, it wasn't. We ordered brushed nickel fixtures and got chrome. The shower was smaller than it could have been. Owner and salesman 2 stars. I would have liked the option to remove the old shower and then do the measurements. The shower turned out nice, but we were dissappointed with the size.

We had a great experience with Matrix Home Solutions. They replaced our existing tub/shower enclosure with a new shower enclosure, sliding doors, shelves, folding shower seat and plumbing. Their design consultant Jacob was excellent in guiding us through our design decisions. The installers Austin and Rene were great to work with as well. They answered any questions we had along the way and were done with demolition and install all in one day. The final product was a first-rate addition to our bathroom remodel.

Amazing job

Can’t go wrong

Process was very well organized, and was finished at a pretty fast pace

Very good. Finished product was excellent

Matrix did an excellent job installing a bathroom in my basement. Steve was incredible in coordinating the different work that needed to be completed and there were many variables for him to juggle. My bathroom shower is probably the nicest in Southeastern Michigan (not bragging - I'd post pictures if I could). Steve's teams did an excellent job getting everything done and making it look as luxurious as possible. The only constructive feedback I have for the company is that the pricing was very steep considering that I believe many steps in the process may have been eliminated; the sales rep was not familiar with every scope of work necessary which made things confusing for Steve (the Project Foreman), and there was an additional individual whom I never corresponded with which made me wonder if there are too many folks involved to keep the pricing affordable. I paid to install the bathroom what I wanted to pay to complete the entire basement and I had to complete some of the work myself to include painting and flooring installation. Overall the quality of the work is tremendous, however, I still think there's opportunity to restructure the approach to completing projects that could drop the pricing down for the consumer. I would definitely hire the company again as they do incredible work and I couldn't be happier with my completed bathroom.

Matrix Basement Solutions paired my husband and me with a skillful field foreman named Contonio (Rico) Hill. Rico provided excellent service. He made sure Matrix Basements met all of our needs with exceeding expectations. From start to finish, if we asked any questions during the way, Rico provided detailed answers and made sure our understanding was clear. As first-time homeowners, our experience with this company was a pleasant one. Rico made any doubts we had along the way vanish because his knowledge and expertise made us feel as if we made a great choice with using this company for our first significant project, our first home. If possible, I would highly recommend using this company and request Contonio (Rico) Hill as your foreman. He treats your home and project as if it was his home. Thank you, Matrix and Rico, for providing excellent customer service. We would recommend this company to anyone considering a significant renovation in their family home.

After searching Angieslist, I reached out to Matrix for a quote. I ultimately hired Matrix and the everything went as planned. Very responsive to my needs and we love the finished project. Matrix did a complete staircase rebuild that is stunning. Steve Trevino was the project lead and he did a great job of communicating details and timing. The company uses the buildertrend app which helped with scheduling, payments, etc.

Matrix Basement Systems finished our basement in Macomb, MI over the last 8 weeks or so. We have been very happy watching the transformation take place. What was once a dirty storage area with concrete walls is now a brand new living space, complete with a full bathroom, full kitchen/dining area, game room and theatre. We always felt very comfortable having Matrix and their teams working on our basement, even when we weren't able to be home at all times. We received updates almost daily from our project manager, Steve. We always knew what was happening and what was next. We are very excited to be able to host events in our new space as we show it off to our friends and family. We highly recommend Matrix to those looking for a basement project to go smoothly.

Matrix surpassed our expectations in every way. Every member of their staff from the initial salesman to the workers laying the flooring was professional, courteous, and thorough. The workmanship on the walls showed a level of artistic craftsmanship that gave the whole basement the wow-factor. Ceiling, carpet and flooring are all top quality. Nate and Rolando went above and beyond doing their job. Nate cut and “puzzled-pieced” together over 700 square feet of barnwood making it look incredible. Rolando was meticulous in his prearation and skill in installing our brick. Most of all Matrix worked and communicated with us throughout the entire process to make sure the work was being done on time and the way that we had asked for. Jamie Verhines was an accessible, conscientious Field Manager who listened and made some important suggestions that made us feel confident that we were in good hands. We had the feeling throughout the entire process that our basement was Matrix’s top priority and that is a good feeling. Everything looks beautiful and we are very pleased. Paul and Lauren Huetteman Howell, MI

When we signed the Matrix contract in June 28,2018 for basement work we were told it would be done the end of October or the first of November 2018. We told them that was good because we go to Arizona the end of December 2018. When we left all that was done was rough: framing, plumbing, electrical and ceiling. In May 2019 Matrix started work again and finally June 17, 2019 the final inspection was done. If Matrix overbooked jobs, Matrix should let the customer the customer know and not leave them hanging. Being overbooked was probably why the drywall job and the soffit run to cover the ceiling beam was less than professional. We give the following grades: grade A to the project manager, the other work teams. grade C to Matrix as a company. Thank you, Jack and Bonnie Childs

We are very pleased with our finished basement! Matrix did an awesome job and everyone that we came in contact with was very friendly and knowledgeable about the work they were doing. I would definitely recommend Matrix to anyone else that is looking to finish or renovate their basement!

Matrix Basement Systems did a good job on our basement. The workers paid attention to details, such as the crown molding. The spray painted ceiling looks very good as well as the rest of the basement. There were some glitches along the way, which is to be expected, but overall, we are satisfied with the final product, as of today.

Went very well and was done to our exact specs. They worked with us to accommodate any changes/minor repairs

Matrix did a terrific job with our basement -- from start to finish their team was professional and reliable. The craftsmen who worked on our home were great -- very capable, pleasant and good at what they do! Timing was unfortunately longer than we had expected, owning to a very busy summer for Matrix and the township inspection schedule, but the Matrix team worked with us every step of the way, and the final result is just what we hoped for.

They did a great job and were very professional. I would definitely use them again.

We could not be happier with how are basement turned out. Matrix did a great job and we love it. towards the end of the project my wife wanted to change some moldings on the stairs and Matrix sent their finishing guys in and had it done in 2 days, no questions asked. they came in at the end and made sure that everything was done to our satisfaction Great job.

I reviewed most of the larger basement finishing companies. By far Matrix impressed me the most. Their online pictures and videos are fantastic and gave me a lot of great ideas. I did the initial design on my basement. The salesman Ryan Wright greatly improved on my design and gave me what I believe is a reasonable price for the amount of work to be done. My project supervisor Joe Degrave was also available to answer questions and keep me informed of project status. I am more than satisfied with their quality of work. This company has highly trained professionals in every aspect of the project; including construction, HVAC, plumbing, electrical, and flooring. I highly recommend this company!

It went very well.

Job took longer than expected, and there were some gaps in communication, some of these gaps due to situations beyond anyone's control. Matrix offered decent financing and was willing to work with me to help me find the most affordable option.