Matrix Basement Finishing Southwest Michigan

We want to express our deepest appreciation for our project manager, Rico Hill, during our basement finishing project. His incredible patience during my husband’s illness and the unexpected loss of our son was truly comforting. He handled our demanding requests with grace, always quick to address our concerns. Most importantly, his genuine care for our satisfaction made a difficult time more manageable. His professionalism and empathy were immensely appreciated throughout this journey. Thank you! Sincerely, Mike & Lolita Carpenter

This was a bathroom replacement. I could not select that from the menu here. The quality of workmanship was quite poor for the price. I complained to the company and they sent someone to look at the work. He agreed that it was not up to their standards. I let them know I didn't want it redone and have my only bathroom out of comission for several days. What I would like was a refund. Nothing happened. I was not followed up with despite multiple calls to Lindsey. I've felt too dumb for paying $11,000 for this shoddy job to post this review. I hope this is helpful to others who are making decisions. This space is not large enough to list all of my complaints or all of the photos. Please see my google review.

My bathtub is so gruggley and loud when someone flushes the toilet they installed. If Im sleeping, it wakes me up.

Highly precise job system they have. They are professional, friendly, hardworking individuals and courteous. They know what they doing and they know safety concerns for the people who live in the house. In behalf of my family I Highly recommend Matrix basement. Thank you...

I would recommend Matrix Basements to any and everyone. Our project manager Rico, was great and was there for us every step of our project.

We are extremely happy with our finished basement. Matrix did a great job start to finish using open communication, fair price and solid workers to make our vision come true!

Worked with Roland Colonna, Senior Design Consultant. I was a full-time farmer and have a lot of experience with building. We recently purchased a new condo and need the lower walkout level finished. I have worked with and know a lot of builders, including our latest one and am very happy with and appreciate the expertise and honesty of Roland. There are a lot of builders who do not know the building requirements and have the knowledge of the materials used for projects like this so I was very surprised with his expertise. Also, just as important was the no-pressure sales, fully disclosed cost analysis of each and every product and project, and explanations of the various types of trim, flooring, doors, etc. (with pictures). I don't want to seem like I am embellishing here but if you want your basement done, definitely contact this company.

We had our basement finished by Matrix in 2022 and even hosted an open house for our neighbors to view the space?something Matrix encouraged in order to help market their work and gain referrals. We were happy to recommend them and did just that when our neighbor and friend across the street decided to finish their basement. They recently signed a contract with Matrix specifically because of our recommendation. Unfortunately, we were told that we?re not eligible for a referral bonus because our neighbor didn?t call ?our? sales rep?who, by the way, no longer even works for the company. That feels like a very convenient technicality to deny us the referral that we clearly generated. Matrix was quick to take advantage of our generosity when it benefited them, but now that we?re asking to be treated fairly as former clients, they?ve turned away from that spirit of partnership. That?s disappointing, especially considering the premium we paid?far above what a traditional contractor charges

Overall Matrix did a great job. It took a little longer than expected but the workmanship was very good. There were issues but Matrix is very good at working to solve any problems fairly. Dan, our project manager, did a great job of following up quickly. They were easily the best construction company we?ve worked with and we?ve worked with quite a few.

Jim was fantastic to work with!!

We had Steve Phillips from Matrix Basement out to our home this evening. Steve was very polite and professional. Took the time to view our basement space, gave good insight and suggestions of what layout options would work best. Along, with drawing out the layout for us to visually see. Steve answered all of our questions. We look forward to working with Matrix Basements and having our basement space finished for our family to enjoy.

Our journey with Matrix to finish our basement started positively but faced several challenges. Initially, Steve, the sales representative, provided a thorough explanation, instilling confidence in our decision. However, after signing the contract, communication lapses and mismanagement became evident. Peter, who discussed the final layout, pressured us to use Matrix's painters, leading to confusion about wall priming and mudding. Ben, the site manager, was rarely present, and we had to follow up constantly with both him and Jackie, the project manager. The lack of oversight from Matrix meant we had to monitor the project ourselves. Despite the impressive final result, the overall experience was disappointing. We recommend hiring independent subcontractors for better project management. Lastly, when the project is completed, they will offer you a credit to write them a 5 star review. We obviously didn?t sell out.

Matrix did a great job up front with the planning and drawings. Their subcontractors did not always understand the scope of work and we (the home owner) really had to stay on top of the contractors day to day to make sure the project was getting executed right. One of the contractors plugged their equipment into our sump pump outlet and did not plug it back in and we got some flooding. Recommend to put signs up at sump pumps to not allow anyone to plug into those outlets. In the end Matrix made sure all of the issues were taken care of and done right, but the project could have been done much sooner if things were done right the first time.

Parts of the work was done very well. But they ordered too little wood flooring and the project was paused for 5 weeks to order more. I have just discovered that the plumbing for the bathroom that was installed bypassed my water softener. So now there are stains on the walls and the drain. The PM on this job was lackluster at best. There was finish work that was never finished and I just wanted them out so I finished it. I should have hired a different contractor.

We hired matrix because we had a huge basement that was not finished. I researched many companies and got several quotes, and we ultimately went with Matrix. I can say from start to finish, the experience was awesome.

Loved how fast they got it done and how smoothly it went.

Great experience with matrix and team

Amazing customer service. Thorough explanations and follow ups

Where to begin? They quoted 7 to 10 weeks but they would get it doe sooner we will they did not The 10th week I felt pressure just to sign off on it and they will finish the rest. What they do not say is the hassle to get it accomplished. Yes, you have a year to do touch ups, but you have to put your life on hold while they do it, and that is AFTER it is scheduled. There were so many problems every step of the way. They people hired for dry walling and painting were not professionals. They did not speak much English (which was not a problem if they did a good job, which they did not ) and some of the crew left trash and half eaten food behind. That crew was fired they said, but the people after did not do a good job either. Only the flooring came off without a problem. Everything else was an uphill battle. I paid WAAAY too much for what they did. I do not recommend Matrix at all. If you do hire them, make sure you watch them and hold them accountable for each step.

W

very overpriced. did not honor coupons.

they did not fix the problem and the charge was very high

Our experience with Matrix was extremely unpleasant. The salesperson gave us our initial quote and answered our questions about the employees that would be working in our house. We were assured that Matrix was the only company that used all W-2 employees and that they did not sub out any of the work. He also stated that Matrix is more of a premium brand and if we chose a company that would sub-contract out, we could probably save around $5k. We decided to go with Matrix because of the W-2 employees. The next morning, he asked us what the deciding factor was in choosing Matrix and we told him it was because of the W-2 employees. He confirmed and restated that the only people that would come in our house would be Matrix W-2 employees. We were informed by our Village that multiple sub-contractors had applied for permits. I reached out to Matrix and expressed my dissatisfaction. After 6 days I still had not been contacted about my concerns, so I sent another email stating that we would void our initial payment unless we were contacted. That got a response. Matrix tried to explain away the salespersonâ s lies by saying it was poor word choice Here is a list of the issues. â ¢Contractors used our basement window to load/unload product into the basement and broke the screen which Matrix fixed â ¢The unfinished side of the basement drywall looks like a jigsaw puzzle â ¢The spray foam contractors did not move the current wires before spraying and covered up our home phone line. Our phone company came out, but it could only have been fixed by removing a large portion of the drywall that was just put up. â ¢During the installation of the drywall, the dryer vent pipe was disconnected and left hanging. I fixed this one on my own. â ¢The drywall partially covers up one of the light switches. The electrician came back out and replaced a single electrical box with a double box so that the switch would be further away from the wall, but the wall still covers part of the face plate. When I brought this up to the PM, his response was **Well, it passed inspection**. â ¢When the underside of the stairs was being drywalled the extraction pump that goes to our washer was unplugged. The next time we did laundry our basement flooded, and water went into the new drywall and our new carpet. What was most alarming is that Matrix did not send anyone out to check the water damage, clean it up or dry it out for a couple of days. Finally, someone came out to pull the carpet back and remove the padding. They replaced the padding and put the same carpet back down. â ¢The online calendar was not correct. Somedays when work was scheduled, nothing happened. Other days when no work was scheduled, people showed up. â ¢The basement flood happened on a Friday and our project was supposed to be done the following Monday. We kept asking for their plan to fix the water damage, but we received no response other than they will send someone out. Finally, after a few days I reached out to the office to see if they were planning on finishing the project. They let me know that the PM was on vacation. We were never informed that there would be this delay. â ¢Since we had not heard anything for days, we scheduled a final inspection with the Village. They had workers come out and do work to get ready, but when it came time for the inspection there was no representative from Matrix was present. We failed the inspection. When we informed Matrix, they said that they knew we would fail, that is why they did not show up. Our experience with Matrix was one of the worst experiences in quality and customer service that we have experienced, and we would never recommend them. In addition, they ask you to sign a form at the end of your project that says you are not able to write or say anything negative about them. The Consumer Review Fairness Act makes clauses like that illegal.

They put in a new tub/shower in a matter of hours . They were clean and fast and the product is beautiful. The only thing to keep in mind is that they only do the tub/shower and not the entire space.

Great customer service. So very happy with the work they did. Would recommend HIGHLY