About us
Since 2009, we’ve completed over 10,000 basement projects across Illinois, Michigan, and Wisconsin! Matrix Basement Finishing is proud to be ranked as the #1 basement finishing company in America, delivering premium quality and unmatched durability at an incredible value. Our advanced Forever Wall System is engineered to resist water, mold, and mildew, ensuring your finished basement stays beautiful and functional for years to come—something traditional materials simply can’t match. When you choose Matrix Basement Finishing, you’ll enjoy: - Flexible financing options backed by trusted national partners - A limited lifetime warranty for long-term peace of mind - Comprehensive, all-in-one service so you’ll never need to work with a third party - Expert installation by professional installers and design consultants With Matrix Basement Finishing, you get an exceptional product, outstanding service, and a finished basement you’ll love for life.
Business highlights
Se habla espanol
41 years of experience
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.941 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 12% | ||
| 12% | ||
| 2% | ||
| 15% |
Filter reviews by service
Showing 1-25 of 41 reviews
Patricia M.
Dec 2025
Basement Remodeling
Great work on our basement. Professional and on time with finishing the project.
Eric K.
Dec 2025
Basement Remodeling
Absolutely over priced constantly try cutting corners over 3 months past original completion date due to project manager over booked with 27 other projects hie said. Project manager came a total of 5 times in 8 months. Contractors always confused on what needed to be done. Changed plans 3 time because they would not keep contract commitments. Admitted to plausible deniability tricks by them. WAY OVER PRICED AND VERY UNTRUST WORTHY!!!
Eric K.
Oct 2025
Basement Remodeling
Worst ever experience, lies and twisting promises. 3 months behind left the basement uncompleted and had to except a lot of changes we did not want. They say that they will right it in the plans then never do it. They admit they are shady but not the worst at it. The said that is how they can make money. Completely untrust worthy and horrible quality!!!!!!
Lolita C.
Oct 2025
Basement Remodeling
We want to express our deepest appreciation for our project manager, Rico Hill, during our basement finishing project. His incredible patience during my husband’s illness and the unexpected loss of our son was truly comforting. He handled our demanding requests with grace, always quick to address our concerns. Most importantly, his genuine care for our satisfaction made a difficult time more manageable. His professionalism and empathy were immensely appreciated throughout this journey. Thank you! Sincerely, Mike & Lolita Carpenter
Response from Matrix Basement Finishing Southwest Michigan
"Mike and Lolita, thank you for sharing this heartfelt message. We?re deeply sorry for your loss and truly grateful for your kind words about Rico..he?ll be touched to know he made a difference during such a difficult time."
Aubrey M.
Oct 2025
Basement Remodeling
This was a bathroom replacement. I could not select that from the menu here. The quality of workmanship was quite poor for the price. I complained to the company and they sent someone to look at the work. He agreed that it was not up to their standards. I let them know I didn't want it redone and have my only bathroom out of comission for several days. What I would like was a refund.
Nothing happened. I was not followed up with despite multiple calls to Lindsey. I've felt too dumb for paying $11,000 for this shoddy job to post this review. I hope this is helpful to others who are making decisions.
This space is not large enough to list all of my complaints or all of the photos. Please see my google review.
Liz V.
Sep 2025
Basement Remodeling
My bathtub is so gruggley and loud when someone flushes the toilet they installed. If Im sleeping, it wakes me up.
Jude F.
Aug 2025
Basement Remodeling
Highly precise job system they have. They are professional, friendly, hardworking individuals and courteous. They know what they doing and they know safety concerns for the people who live in the house. In behalf of my family I Highly recommend Matrix basement. Thank you...
Response from Matrix Basement Finishing Southwest Michigan
"Thank you, Jude! We appreciate your kind words and recommendation ? glad our team made the process smooth and safe for your family!"
Jeffrey B.
Aug 2025
Basement Remodeling
I would recommend Matrix Basements to any and everyone. Our project manager Rico, was great and was there for us every step of our project.
Response from Matrix Basement Finishing Southwest Michigan
"Thanks, Jeffrey! We?re so glad you had a great experience with Rico and the team ? appreciate the recommendation!"
Charis L.
Jul 2025
Basement Remodeling
We are extremely happy with our finished basement. Matrix did a great job start to finish using open communication, fair price and solid workers to make our vision come true!
Response from Matrix Basement Finishing Southwest Michigan
"Thank you for the 5 stars Charis!"
Barry M.
Jul 2025
Basement Remodeling
Worked with Roland Colonna, Senior Design Consultant. I was a full-time farmer and have a lot of experience with building. We recently purchased a new condo and need the lower walkout level finished. I have worked with and know a lot of builders, including our latest one and am very happy with and appreciate the expertise and honesty of Roland. There are a lot of builders who do not know the building requirements and have the knowledge of the materials used for projects like this so I was very surprised with his expertise. Also, just as important was the no-pressure sales, fully disclosed cost analysis of each and every product and project, and explanations of the various types of trim, flooring, doors, etc. (with pictures). I don't want to seem like I am embellishing here but if you want your basement done, definitely contact this company.
Response from Matrix Basement Finishing Southwest Michigan
"Thank you, Barry! We?re thrilled to hear Roland?s expertise and honesty stood out ? we truly appreciate your thoughtful review and recommendation!"
Jaclyn W.
Jul 2025
Basement Remodeling
We had our basement finished by Matrix in 2022 and even hosted an open house for our neighbors to view the space?something Matrix encouraged in order to help market their work and gain referrals. We were happy to recommend them and did just that when our neighbor and friend across the street decided to finish their basement. They recently signed a contract with Matrix specifically because of our recommendation.
Unfortunately, we were told that we?re not eligible for a referral bonus because our neighbor didn?t call ?our? sales rep?who, by the way, no longer even works for the company. That feels like a very convenient technicality to deny us the referral that we clearly generated.
Matrix was quick to take advantage of our generosity when it benefited them, but now that we?re asking to be treated fairly as former clients, they?ve turned away from that spirit of partnership. That?s disappointing, especially considering the premium we paid?far above what a traditional contractor charges
Joe G.
Apr 2025
Basement Remodeling
Overall Matrix did a great job. It took a little longer than expected but the workmanship was very good. There were issues but Matrix is very good at working to solve any problems fairly. Dan, our project manager, did a great job of following up quickly. They were easily the best construction company we?ve worked with and we?ve worked with quite a few.
Julie R.
Mar 2025
Basement Remodeling
Jim was fantastic to work with!!
Response from Matrix Basement Finishing Southwest Michigan
"Thanks, Julie! We?re so glad you had a great experience working with Jim!"
Laura K.
Feb 2025
Basement Remodeling
We had Steve Phillips from Matrix Basement out to our home this evening. Steve was very polite and professional. Took the time to view our basement space, gave good insight and suggestions of what layout options would work best. Along, with drawing out the layout for us to visually see. Steve answered all of our questions. We look forward to working with Matrix Basements and having our basement space finished for our family to enjoy.
Response from Matrix Basement Finishing Southwest Michigan
"Thank you for your kind words! We?re glad to hear you had a great experience with Steve. We look forward to bringing your basement vision to life!"
Ricky C.
Feb 2025
Basement Remodeling
Our journey with Matrix to finish our basement started positively but faced several challenges. Initially, Steve, the sales representative, provided a thorough explanation, instilling confidence in our decision. However, after signing the contract, communication lapses and mismanagement became evident. Peter, who discussed the final layout, pressured us to use Matrix's painters, leading to confusion about wall priming and mudding. Ben, the site manager, was rarely present, and we had to follow up constantly with both him and Jackie, the project manager. The lack of oversight from Matrix meant we had to monitor the project ourselves. Despite the impressive final result, the overall experience was disappointing. We recommend hiring independent subcontractors for better project management. Lastly, when the project is completed, they will offer you a credit to write them a 5 star review. We obviously didn?t sell out.
Alan R.
Feb 2025
Basement Remodeling
Matrix did a great job up front with the planning and drawings. Their subcontractors did not always understand the scope of work and we (the home owner) really had to stay on top of the contractors day to day to make sure the project was getting executed right. One of the contractors plugged their equipment into our sump pump outlet and did not plug it back in and we got some flooding. Recommend to put signs up at sump pumps to not allow anyone to plug into those outlets. In the end Matrix made sure all of the issues were taken care of and done right, but the project could have been done much sooner if things were done right the first time.
Response from Matrix Basement Finishing Southwest Michigan
"Thank you for your feedback. We're glad you?re happy with the final result and appreciate your patience."
Matt W.
Feb 2025
Basement Remodeling
Parts of the work was done very well. But they ordered too little wood flooring and the project was paused for 5 weeks to order more. I have just discovered that the plumbing for the bathroom that was installed bypassed my water softener. So now there are stains on the walls and the drain. The PM on this job was lackluster at best. There was finish work that was never finished and I just wanted them out so I finished it. I should have hired a different contractor.
Response from Matrix Basement Finishing Southwest Michigan
"We?re sorry to hear about your experience. While we?re glad some parts of the project met expectations, we regret the delays and oversight. Your feedback is important, and we?ll use it to improve our processes. Please reach out if there?s anything we can do to address your concerns."
Katie K.
Feb 2025
Basement Remodeling
We hired matrix because we had a huge basement that was not finished. I researched many companies and got several quotes, and we ultimately went with Matrix. I can say from start to finish, the experience was awesome.
Response from Matrix Basement Finishing Southwest Michigan
"Thank you for choosing Matrix! We're thrilled to hear you had an awesome experience from start to finish. Enjoy your new basement!"
Barbara B.
Feb 2025
Basement Remodeling
Loved how fast they got it done and how smoothly it went.
Response from Matrix Basement Finishing Southwest Michigan
"Thank you for the 5 stars Barbara!"
Brandan H.
Feb 2025
Basement Remodeling
Great experience with matrix and team
Response from Matrix Basement Finishing Southwest Michigan
"Thank you!"
Michael T.
Jan 2025
Basement Remodeling
Amazing customer service. Thorough explanations and follow ups
Response from Matrix Basement Finishing Southwest Michigan
"Thank you for the great review!"
Jon G.
Dec 2024
Basement Remodeling
Where to begin? They quoted 7 to 10 weeks but they would get it doe sooner we will they did not The 10th week I felt pressure just to sign off on it and they will finish the rest. What they do not say is the hassle to get it accomplished. Yes, you have a year to do touch ups, but you have to put your life on hold while they do it, and that is AFTER it is scheduled. There were so many problems every step of the way. They people hired for dry walling and painting were not professionals. They did not speak much English (which was not a problem if they did a good job, which they did not ) and some of the crew left trash and half eaten food behind. That crew was fired they said, but the people after did not do a good job either. Only the flooring came off without a problem. Everything else was an uphill battle. I paid WAAAY too much for what they did. I do not recommend Matrix at all. If you do hire them, make sure you watch them and hold them accountable for each step.
Response from Matrix Basement Finishing Southwest Michigan
"Thank you for sharing your thoughts with us. We always appreciate feedback, as it helps us to improve our services and ensure that every experience meets our customers' expectations. If you have any specific concerns or need further assistance, please use this link https://www.matrixbasements.com/service/"
Ja&#;Lawrence W.
Sep 2022
W
Vicki C.
Jul 2022
very overpriced. did not honor coupons.
Ed M.
Oct 2021
they did not fix the problem and the charge was very high
Licensing
Licensed*
Trade License Number
2101035387
Trade License Expiration
05/31/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Matrix Basement Finishing Southwest Michigan is currently rated 3.9 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 3:00 PM
Sunday: 10:00 AM - 4:00 PM
Matrix Basement Finishing Southwest Michigan accepts the following forms of payment: CreditCard
Yes, Matrix Basement Finishing Southwest Michigan offers free project estimates.
No, Matrix Basement Finishing Southwest Michigan does not offer eco-friendly accreditations.
No, Matrix Basement Finishing Southwest Michigan does not offer a senior discount.
No, Matrix Basement Finishing Southwest Michigan does not offer emergency services.
Yes, Matrix Basement Finishing Southwest Michigan offers warranties.