Get matched with top sump pump installation pros in Franklin, MI

"Good people, good ideas- working on the basement now!"

"Everything went very well. The technician had all the parts in his truck, even though he hadn’t been given many details. Our sump well is smaller than most, but he was able to fit it in. I would’ve liked to keep the old pump, but didn’t think to make that request until after the technician left. Called the office for it, but I guess it was already disposed of. Would hire this company again."

"TLDR; The schematics that I was given for my sump pumps were not accurate and falsely advised that the pumps had backup battery systems when they did not. This lead to damage that was not covered by warrantee. In short you pay professional prices for bureaucratic avoidance of responsibility, and a sump pump system that is guaranteed to work only under perfect conditions. DO NOT TRUST. Crew has always been super nice and professional throughout the experience but the actual system is crap for the money spent unless everything in nature is perfect. Which, you know, is why I need a sump pump system?! For perfect weather?? 1. Battery Issue Got two sump pumps put in my crawl space. Team installed two, single model pumps and gave me the paperwork/schematics for the 'Elite 365 Sump Pump' which states that a 120 AMP battery backup "shall be installed". Power went out two days ago, no battery kicked in. Check my schematics...yup, battery mentioned. Called the business who had ONE support member working phones and only TWO on staff. Had to call back multiple times over the next 4 hours to talk to someone and get a tech out the next day. Turns out, the installation order listed the sump pumps as "Elite 365 Single" and that label of single is the only indication that there is, in fact, NO BATTERY BACKUP for the crawl system that I spent $13,000 installing. So now the water in my crawl ruined the $1,800 dehumidifier that was installed and the warranty doesn't cover pump failure or power outages. $13k for a my crawl to look like the inside of a dirty, moldy ice cooler soon as the power goes out. Power was out for 4 hours, damage done. Company wouldn't do jack. 2. Door Agreed to install a sealing door to the crawl. Found out during that they uh, couldn't do that actually because of the material of the wall. So now I have a crappy, half assed bit of wood with some screws in it that doesn't seal the door and lets water in all the time. Don't worry though! That's not covered by their warrantee either. 3. AC Unit All the AC ducts that run under the house now sweat profusely due to the insulation and are growing mold! Yay! So they talked me into a dehumidifier to install down there for $1,800. Did it's job actually! House didn't smell like mold. Well, until the crawl flooded since there's no battery backup on the pumps and ruined the dehumidifier two days later and isn't covered under warrantee... So they removed the dehumidifier since it didn't work anymore and let me know I could totally buy another one!"

"I hired Advanced Plumbing to fix some pipes in my basement that had been installed wrong by the previous guy. Joel did a fantastic job and he even charged me less than he had quoted because it didn't take him as long as he thought it would. I would definitely hire him again!"

"Bryan and his team were able to complete my water heater replacement with timing that met my needs, and high quality work. They also changed out two valves that were leaking on a connected water line for me (for an additional charge). Pelkey Services work was efficient, clean, and met my expectations. I would work with them again, and recommend them."

"Professional, courteous, and efficient. Fixed the problem. They went to home depot and purchased the correct part."

"Here doing the work less than 24 hours after I accepted their bid. National brand name water heater with company max warranty. Everything the installer needed was on his van. They accomplished all work they had described beyond my satisfaction, including shutoff valves that did not previously exist."

"Aaron was very polite, professional and efficient in the installation of my new hot water heater and disposal of the old unit. He left my basement looking better than it was when he came. I would definitely use this company again."

"I would recommend Exquisite Touch to anyone in need of plumbing services. I had some work done this past Saturday, which included a full stack replacement along with a flange and cleanout. The technicians, Ken and Dylan, arrived well-prepared from the start. There was another worker who joined the team, but I didn’t catch his name. These men were professionals, and their work was of the highest quality. They even laid down protective coverings on the carpet before they began working. They informed me about the entire project step by step and ensured that the area was cleaned up before leaving. I will definitely be using this company again in the near future. Even the receptionist who took my call was professional and knowledgeable about the services offered. Thank you to the team at Exquisite Touch: Ken, Dylan, Sara, and the other worker whose name I missed. Dawn Detroit"

"Came prepared to install a new sump pump as I requested. Did work very professionally and suggested a pump backup system which we will probably have him install. His price was well under another recommended plumber."