Founded 1990 • With Angi since March 2012
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Amenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Eco-Friendly Accreditations
No
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Licensed
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Verified Reviews
Read reviews by category
plumbers (60)well & water pump repair (12)drain cleaning (9)sewer cleaning (5)drain pipe installation (4)water heaters (3)
Showing 1-25 of 64 reviews
Dianne T.
06/06/2023
Doris D.
10/19/2022
Thomas A.
10/04/2022
Todd M.
04/19/2022
I had this company come out on a recommendation. My sewer line was backed up. They came out and used their Hydrojet and put in a clean out. They said I was good to go. Yay! Unfortunately, I had a backup 5 months later in my newly remodeled bathroom. They came out (as it was under warranty) and cleaned it out again. They then told me I would need even more work done, starting with digging a trench in my backyard for $3k. Nothing was said about any of this when the original work was done. Do not used his company unless you have money to burn. Over a year after they did work for me, I have the same issues. So very, very dissapointed.
Description of Work
Sewer line backup
Category
plumbing, drain cleaning
Dan S.
03/04/2022
George G.
08/11/2021
We had installed a water back up with alarm on our sump pump along with a new discharge through exterior wall into overflow. Excellent work done by Connor. He was very professional, courteous, and knowledgeable. He answered our questions in detail & we highly recommend Shelby Mechanical for any plumbing jobs. Our phone calls were handled by Erin who set our appointments and answered our questions with quite impressive plumbing knowledge. We will definitely use them again.
Description of Work
Plumbing
Category
plumbing
Cost
$1,500
Hire Again?
Yes
Service Provider Response
Thank you [Member Name Removed] for your feedback, we greatly appreciate it.Bradley H.
02/16/2021
Tonya A.
09/01/2020
Mary ann W.
08/19/2020
John S.
08/12/2020
William M.
06/05/2020
They rudely would not provide me with a simple quote.
Description of Work
outdoor spigot replaced
Category
plumbing
Service Provider Response
We tried to reach out by phone, however the phone number provided to us was in-valid when we called. Next, we sent a message through Angie's list asking you to call our office so we could set you up in our system and get you set up with an appointment. You responded that you would not be calling us. In the inquiry you had not asked for a quote, if you had we could have provided you with a price. With you refusing to call our office so we could discuss your project in more detail we were unable to assist you. We are very sorry you are unsatisfied, if you are still looking for your hose spigot to be replaced and would like to discuss pricing please give us a call at 586-726-9444 and we would be happy to assist.James B.
04/11/2020
Pipe Repair / Sump Pump Install and Water Backup
Description of Work
Professional, prompt, and reasonable pricing. Hired them a while ago to replace my failed sump pump and also install a water backup pump. Just hired them again recently to replace a broken drain pipe. Excellent job all around!
Category
plumbing, wells
Hire Again?
Yes
Kim M.
01/29/2020
Benjamin L.
07/08/2019
Had issues with back up in the kitchen and laundry drains. Upon inspection Gabe diagnosed the issue and got to work on the repairs, although the rain prohibited some of the outside vent work. During the repairs he also noticed a leak in the kitchen drain which was caused by a cracked pipe. He called in for additional help and stayed on the job until is was completed. Once the weather cleared they were able to water jet the clogged pipes and finish out the remaining work. Gabe and Justin were great to work with: clean, polite, punctual, and open about all the work being done while providing estimates and alternatives up front.
Description of Work
Pipe Replacement, water jet, fixture replacement
Category
plumbing, sewer cleaning, drain cleaning
Hire Again?
Yes
pam H.
05/01/2019
The guy came on time and we discussed my issue. To diagnose the problem he needed to run a camera down my main drain at the cost of 290.00 since it was 90.00 to just have him come and only 200.00 more to run the camera I allowed it. When he attempted to run the camera he said I had a broken trap and could not get the camera through the trap so only ran it a foot or so down. To run the camera through the sewer drain (the main) was not the concern to begin with. Then I asked about running down the actual floor drain that was backing up. He said he could not get my drain cover off and needed to drill it out at a cost of 110.00 more just to take the 2 screws out that I had removed in 5 min by my son. So he left and the cost was 290.00 for nothing. I have since contacted another service to resolve my issue it cost me 185.00 he came and snaked the drain which should have been done by this company to begin with and low and behold I have no water on my floor this morning after a very rainy night. What I'm trying to say is don't use them if you value your money. I feel as though they have taken advantage of me shame on me for wasting my money and allowing this but buyer beware.
Description of Work
Basement floor drain backing up when excessive rain.
Category
plumbing, drain cleaning
Cost
$290
Jenny R.
03/26/2019
The company contacted me quickly, came the next day and installed a new water spigot with no trouble. They were very courteous and covered their shoes when they came in my house. They also weatherproofed properly and cleaned up when they were done. I'm so happy to have a company like this to call whenever we need a good plumber.
Description of Work
Frost free water spigot installed
Category
plumbing
Hire Again?
Yes
Jan D.
02/18/2019
Carrie K.
01/28/2019
We were having difficulty with one of our shut off valves to an exterior hose bib the morning of the biggest snow storm to hit the Detroit area all season. In less than 2 hours, Gabe, our Plumber, showed up and began working to defrost our pipes and address the situation. He solved the problem he had come for but before leaving he wanted to make sure that our other shut off valve was in working order. Within a few minutes it was evident that that valve wasn't working properly and was leaking slowly causing water to build up in the pipes leading to the outside and they had already frozen. In the midst of the snow storm, he left to go and get parts to repair both of my shut off valves! Within a few hours of his arrival, he had defrosted my pipes, blew them out, upgraded the valves to a new ones, and completely winterized two of our most exposed areas for the upcoming freeze tomorrow night. If Gabe hadn't taken the time to look at the other valve (even though it was turned off and not causing a problem) I am quite certain we would have had a catastrophic leak in our basement. Thank you Gabe for going the extra mile and being so thorough! Thanks for going out in the snow and going above and beyond to make sure our home was secure for this Michigan winter! My interaction with the owner to receptionist to plumber was nothing but exceptional. I highly recommend Shelby Mechanical!
Description of Work
Leaking and freezing pipes
Category
plumbing
Hire Again?
Yes
Eric S.
12/31/2018
They quoted the job as costing $840, which I though was extremely high, and then they refused to provide a breakdown of the parts and labor cost. I went to the hardware store and purchased all the parts required for the job for about $30. I have never done any pluming in my life, and it took me about 3 hours to cut and route the pipes. Then, I had another plumber come in and glue the pieces together as well as correct a low spot that I had created. His time only cost me $220, which meant that the entire project cost me $250. I figure that an experienced plumber would have taken less than 4 hours to complete the entire job, This means that the hourly rate would have been over $200 per hour, which is about twice what the other plumber charged.
Description of Work
I asked them to quote replacing the drain pipe from under the kitchen sick to the main pipe in the basement.
Category
plumbing
Cost
$840
Service Provider Response
Dear Mr [Member Name Removed] It is your option to choose which ever contractor you like based on price, appearance, experience or reviews which as you can see we have almost all A’s because we always put our customers first. I feel you have unfairly graded us with a F when we came out and gave you a FREE estimate for the plumbing repairs you described. When you attempted to calculate a price for these repairs you made it painfully obvious you have never owned or managed a business, here is a short list of a few things you failed to mention. 1. The cost of advertising “ Angie’s List” that you used to locate us. 2. Office staff to take your calls through multiple phone lines, work with your schedule and then give you a call prior to their arrival. 3. We send out a licensed plumber in a uniform with a marked vehicle so you are aware of who your letting into your home. 4. A licensed plumber in a vehicle with benefits cost me close to $60.00 per hr. 5. When you calculate hours on a job you forgot windshield time of one hour. “Drive time between jobs that has to be calculated into the estimate”. This is just a few things you missed so as you can see when I send a plumber out for a estimate we calculate a lot more then just time and material. The plumbers have a price book in there vehicle to help them with the estimate process and that’s why as a company policy they don’t give a break down of parts and labor. Mr [Member Name Removed] you can continue to give hard working, honest companies failing grades because you feel an estimate is to high even though you never gave us a opportunity to show you the quality of work we can do. Angie’s List members are intelligent enough to look past your review and judge for themselves based on our past performances. Thank You Ron Alexander, President Shelby Mechanical LLCDana M.
08/25/2018
From their professionalism, to their knowledge in all things plumbing, Shelby Mechanical is one of the best companiesI have dealt with. We have used this company over the last 5 years with five different situations and I have to say, they outshine the competition. The prices are more than reasonable, the guys are wonderful and very personable. They explain options and make sure you understand everything prior to any work happening. We had an emergency the day we were supposed to leave for Florida last May. I called them up and within an hour we had someone coming out to install a new water heater and we didn't miss our flight. I cannot say enough good things about Ron and his company. If your debating between this company and another one, pick this one, you won't be sorry!
Description of Work
We needed a pump and utility tub installed.
Category
plumbing
Hire Again?
Yes
Frank D.
07/18/2018
Perfect, On time, explained every thing, took his time to ensure I fully understood what was needed and what was not, I actually saved money with John's help. Superior performance, Pricing fair and reasonable and a great company to work with. This is the second time I have used Shelby Mechanical and received the same high level of service as before. I would highly endorse Shelby Mechanical.
Description of Work
toilet repair and sink repairs.
Category
plumbing
Hire Again?
Yes
Patricia B.
06/04/2018
Didn't hire. Estimate $4,600 - $4,800. Second company estimate was a couple hundred dollars less. My brother asked me how they can give an estimate without putting a camera down into the line to see what the problem was. Not until the 4th company came out did I hear, "We cannot give you an estimate until we put a camera down into the line to see what the problem is." Made sense to me. They found the problem was the connection from the 2" inside house pipe to the 3" outside pipe and it was replaced. My outside pipe was open and after inserting my hose, he showed it flowing just fine. Cost from 4th company $295.00.
Description of Work
Was told I needed to re-rout my sump pump discharge line to city connection.
Category
plumbing, wells
Service Provider Response
We normally only give estimates over the phone when asked for a ballpark number for work the customer describes to us. Then our next step would be to send out a technician with the proper equipment to determine the problem. My guess would be that this customer didn’t want to pay a service call for us to send out a technician to locate the problem. You are welcome to search our company’s history and see we carry a vary high rating and always put our customers first. Ron Alexander President Shelby Mechanical LLCKevin O.
05/31/2018
John said I really did not need any work done at this time and said I'd be better off to wait to see if any leaking really does occur. He then discussed proper garbage disposal techniques. When a company is honest and says I don't need the work done, I remember this and call them when work really does need to be done. Thank you John and Shelby Mechanical
Description of Work
I called Shelby Mechanical to repair some copper fittings near my water ( sprinkler) meter. John came out and pointed out that with the sprinkler system being turned on recently, that the pipes in the area were "sweating". He added that with the A/C being turned on days ago, this added to the sweating of the copper prices.
Category
plumbing
Hire Again?
Yes
Marie A.
03/17/2018
Excellent. This was the first time we used Shelby Mechanical. I am not the type of person who is easily impressed but my husband and I were both impressed with the professionalism, promptness, and quality work. I initially called to have routine flushing maintenance done on our two year old water heater; however, while I was on the phone the owner, Ron, informed me that new water heaters no longer require flushing in most cases. He could have easily charged me to do it. Another company had quoted $180 for the job. I then made an appointment to have our sump pump cleaned and checked out. I got an appointment for the next day, Saturday, and John was right on time. He wears booties over his shoes to protect our floors which I very much appreciate. He walked us through our entire plumbing system including the dishwasher and garbage disposal giving us valuable tips on how to keep things running smoothly. In addition, we had a lid that covered and protected our first sump pump, but four years ago we hired a plumber to replace that pump. After he finished the job, he then informed us that the cover won't fit so we had an open pit. John, from Shelby Mechanical, worked with the lid and got it to fit and didn't charge anything additional. We now have a lid that covers the pit. I will definitely hire Shelby Mechanical again.
Description of Work
Clean and inspect the sump pump
Category
wells
Cost
$100
Hire Again?
Yes
Joe S.
02/15/2018
Plumber arrived on time and when we turned the water back on, no leak. Plumber suggested I tear out the ceiling and call back when I find the leak. Did not charge me for the visit or drive time, or want to charge me plumber's fees for the tear-out, which I thought was pretty cool. I found the leak 20 minutes later, so I called back and another plumber arrived with an hour. He fixed the leak and found other leaks in the same pipe and repaired them, too, at no extra cost. He showed and explained everything he was doing for the repair. When done, he also gave tips on the proper operation of my garbage disposer and startup of my dishwasher. Any plumber that provides tips so you don't have to call a plumber is good plumber in my book. Well Done, Shelby Mechanical! I hope I don't have to, but I will call you again.
Description of Work
Repair leak in water pipe
Category
plumbing
Hire Again?
Yes