Get matched with top floor sanding pros in Glen Echo, MD

"Mr William Zavala is a very honest businessman who evaluated my floors and told me that instead of sanding and refinishing I needed to use a different cleaning and polishing process for"

"They were very professional, came on time, and they got my project done. I would recommend and I would go back if I have future flooring needs."

"Excellent service. Bought a townhouse that had built ins and once removed the bamboo floor needed to be matched. DFD was amazing, they found a product that matched and you would never know the floor was patched. The rug is beautiful too. I wish all businesses offered such good service. Will definitely use them again and most definitely recommend them. Plus their prices were very good too!!!"

"I am extremely pleased with the work performed by Kustom Floors who restored my hickory floors with an amazing Rubio Monocoat finish which brought out the rich variations of the wood with the deep glow and warmth of the hickory, which is a very hard and beautiful wood. Not only did they understand the care required in the sanding of the floor, but their finish trim work in some difficult areas was flawless."

"This guy was great. He repaired an area of our floor that was repaired (poorly) twice before. I highly recommend him for LVP flooring jobs."

"Great service, and an amazing job restoring our old hardwood floors in our second floor."

"Very well. They arrived on time each day, worked hard and gave us a beautiful floor."

Hello! We are Footprints Floors, and we've been in business since 2008. At Footprints Floors, we know that great impressions start with great floors! We offer flooring installation and refinishing services between in the Greater Washington, DC area to help you get the perfect look for every room in your home. Because floors are all that we do... we do them best! With no showrooms to maintain or products to sell we can focus on you and providing you with the best craftsmanship for your home. Our master craftsmen expertly install your floors, baseboards, backsplashes, and tile details for a stunning look that lasts. Financing available

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Contacted BR Flooring for an estimate and met with Wesley (owner).  He promptly provided 3 estimates as requested; the prices were reasonable compared to the other estimates.  Based on his rating and the initial meeting, I hired him.  He stated that the work takes 2 days to complete and he and his crew will arrive between 8:30-9:30 to begin work.  But on the first day, my concern was raised when only one worker showed up – no one in charge to explain the logistics of the job.  I was concerned because there were a very large and heavy china cabinet and that needed to be moved.  No way can this lone worker move this furniture.  Feeling badly because he had no help, I found sliders so the furniture doesn’t need to be lifted.  He and I moved the furniture.  He was kind enough to help me remove the numerous items from the room and the cabinet.

On the second day, I expected workers to show up between 8:30-9:30 since that was the time that was given.  Instead, they showed up at 8:00am.  I let them inside, but then one of the workers wanted to get to the fuse box.  Again, no explanation was given on the process.  My concern was raised again when he thought that only the existing floor was to be sanded and stained.  I informed him that the new floor had to be sanded in order to match with the existing floor.  Why did I have to tell him that?  This detail should have been communicated to the workers.  My concern was the handling of the heavy furniture and who was to return it to its original location.  So I called Wesley and he explained that someone will have to return the next day.  I was perturbed by this because I’ve already taken 2 days off work and wasn’t plan to take another.  He sounded irritated – not sure if he was having a bad hair day or just didn’t like a woman asking him questions.  His behavior was far different from behavior that I encountered during the initial meeting. 

In summary, this may be my first time in contacting someone to perform this type of work, but I have expectation as a customer.  I expect the process to be explained to me in advance or at least that day.  I shouldn’t have to keep on asking for the process.  I am not your friend and I didn’t get the work for free so when you take my money, you should show some respect.  Then he had the hubris of sending me an incorrect invoice – one that costs more than originally stated.  Luckily, I requested everything via email to avoid any dispute.

The workers did an amazing job and I would hire them, but I would NEVER work with Wesley again.  Very unprofessional and argumentative once he was hired.  I went through Angie’s List to avoid people like him.  There are other people who will offer fantastic work with reasonable prices without the attitude.  Hire someone else to avoid the aggravation.

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"I hired Lux and was communicating with Juan. He actually did the work. He was very professional and knowledgeable. He communicated very well and understood all my needs. The waterproof laminate flooring was done beautifully. Juan is excellent in his craft. He was on time and cleaned up any mess that was made. I would definitely hire him again. I think my daughter will hire him for the hardwood floor job she needs to have done.✅"