
Serving Frederick, MD and surrounding areas
Approved
In business since 1986
Free estimates
Emergency services offered
"When we purchased our home a little over a year ago, we replaced all of the flooring except the living room carpet. The living room carpet was stained but seemed passable until we were ready to replace it with something higher end. We rented a Rug Doctor just before we moved in but were never really happy with the results.
Fast forward a year, and our new master bedroom carpet had become rather matted down after a year of use, and we thought it would probably be worth having the living room carpet professionally cleaned too to make it more bearable while we save up to have it replaced with wood. I had heard Hydro Clean's advertisements on the radio, so I visited their website and submitted a quote request. Their office staff was very quick to respond even though it was the holiday season, and they continued to respond promptly to my questions. Although their price seemed high, we were impressed enough with their reviews that we decided to go for it.
The technicians had a mixup with their truck on the morning they were scheduled to arrive [which, incidentally, was a 1-hour window, none of that "We'll be there sometime between 8 and 12" nonsense], but they called to let us know and showed up only 15 minutes later than the scheduled time. They measured the carpets when they arrived, and since they charge by square foot and we had estimated high on the square footage of the rooms to be cleaned, the total was actually lower than the original estimate. Even after adding on Teflon for the master bedroom the price was lower than we were quoted.
They worked quickly and didn't charge any extra to remove some heavy stains from the living room carpet (including some black tar-based glue that had been tracked in when we renovated our kitchen). When they were done, the lead technician said he wasn't happy with how the living room had turned out and significantly reduced the price for the living room. We told him it wasn't his fault since the stains are who-knows-how-many-years old, but he insisted on a reduced price.
No, the living room carpet doesn't look new, but it looks a whole lot better than it did, and any remaining spots are most definitely *not* the technician's fault. The master bedroom carpet appears to have regained its original luster, and we're impressed with their one-year Teflon guarantee (free stain removal if you can't get it out yourself). We'll definitely come back to them for future work.
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