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"as advertised"

"LP came to service my water system on 4/4/2023. The service tech indicated I had a possible issue with my sump pump as he poured water and sediment from changing my cartridge/filter into the sump pump. He asked if I wanted an LP plumber to come out and to see what the issue was. I agreed. Plumbers came. 20-minutes later they left my home and I received an electronic invoice for $550.00. They never told me what was wrong. They did not provide an estimate to replace. They did not request a signature to accept the estimate and okay to perform the work. They did not request a signature for me accepting the work that was supposedly performed. When I opened the electronic invoice, my name had been forged in 2 areas. The invoice did not list what brand/manufacturer of sump pump was installed. The invoice did not have a price for the labor. There was a $100 deduction but no reason provided. When I called LP, a was switched over to a representative. She stated they could not provide the sump pump information I requested. No reason as to why. But wanted to know if I wanted to pay my bill. I did pay, but thought more about it and filed a complaint with the Better Business Bureau. My request was simple: provide a new invoice with the manufacturer of the sump pump. It would be a good thing to have in the event the supposed NEW sump pump failed. Odd that another well known contractor who replaced this years ago, gave me their invoice with the name and manufacturer and brand name/model of the sump pump that was determined defective by LP. I still have that receipt but odd that LP, supposedly a professional company, literally refused to provide the information that I requested. LP did reach out but I did not take the call on my cell and was out the next day when they called a landline. Their rep replied was everything looked reasonable but they, LP, NEVER, and STILL HAS NOT provided the information I requested. The name of the new sump, model number, etc. that I would need should the unit fail after LP had performed the work. If the unit failed, how would I ever be able to call the maker, e.g., Kohler, and see if they would honor a warranty if it did fail. How hard would it have been for LP to honor this request? Because I, a senior citizen did not contact LP by phone, the BBB closed the complaint. Instead of requesting that LP provide the required information, they closed the complaint. Makes one feel like they were totally scammed and the reason they didn't know or want to provide the information is that didn't actually perform the work. Another senior - SCAMMED."

"The process was quick and easy. I just provided a water sample. It was determined that I had high levels of chlorine in our drinking water. I was able to solve my water problems with only one filter. Why did I wait years to have this done? Now I can be confident that our water is safe. Highly recommended."

"Received exceptional service from Sutton and Son’s from the 1st phone call. When no other plumber was available on a Saturday to address a leak in our home Sky answered the call. We truly appreciated his knowledge, professionalism, and being flexible in a time of need. I highly recommend Sutton and Son’s! If you are looking for a go to plumber that provides you with a peace of mind do yourself a favor and give Sutton and Son’s a call."

"He was very good. They were very good when coming out and do the job."

"The service was outstanding. They took care and help us to select the products. I give kudos to Chis and 5 stars. I would recommend them to anyone. They were reliable and great sense of ownership."

"They put in a system which leaked for almost a year then claimed they had bo responsibility for damage to crawlspace. Their insurance "expert" made all the decisions and denied the claim without ever coming to see damage or speaking to us. I found them to be very dishonest and elusive when pinned down. We will get another carrier as soon as we resolve the Court case I have filed for damages. When I lived here before this was a top notch business but I think the business took a dive when Dad retired."